Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

Manually collect system information from a device group

1. From the OpenManage Enterprise menu, click Devices.
2. In the left pane, in the PLUGIN GROUPS section, expand the SupportAssist group.
3. To start the collection from a device group, click the vertical ellipses next to the group, and click Start Collection from the list.
   NOTE If there are more than 100 devices in a group, the collection will be initiated in batches of 200 devices.
4. In the list, click Start Collection.
   The Start Collection dialog box is displayed.
5. On the Collection Purpose page, select one of the following purposes for which the device details are collected, and then click Next.
   • Deployment
   • System Maintenance
   • Consulting
   • Technical Support

   NOTE The Deployment option is selected by default for the collection purpose.
6. Optionally, on the Collection Details page, enter the name for the collection, case number associated with this collection, Dell EMC Technical email address, and project ID.
7. To upload the collection after the collection is successfully completed, select Upload Collection.
   The device collection is automatically listed on the Collections page. See View collections