Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

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Error code appendix

The following table lists the error codes, error messages, and possible resolutions.

Table 1. Error code appendix
Error code	Error message	Possible resolution
Registration
SAE-010001	This request has an invalid status.	The only available statuses are ENABLE or DISABLE.
SAE-010002	Invalid request.	The format of this request body must be a JSON.
SAE-010003	Registration for this client is already in progress.	Contact your network administrator for more information.
SAE-010006	Encountered an error while trying to register SupportAssist.	Reenter your access key and PIN and try to register again.
SAE-010007	Unable to register SupportAssist because of an invalid access key and PIN.	Reenter your access key and PIN, then try to register again.
SAE-010008	The access key and PIN have already expired.	Request for new access key and PIN, and then try again.
SAE-010009	The access key and PIN have already been used.	Request for new access key and PIN, and then try again.
SAE-010010	An error occurred while trying to register SupportAssist.	Enter a new access key and PIN, and then try to register again.
SAE-010011	An error occurred while trying to register SupportAssist.	Reenter your access key and PIN, then try to register again.
SAE-010012	This client is already authenticated with Dell EMC backend.	Try again later. If the problem persists, contact technical support.
SAE-010013	An error occurred while updating your connectivity status.	Try again later, and if the issue persists, contact technical support.
SAE-010015	An error occurred while updating your registration status of the gateway.	Try again later, and if the issue persists, contact technical support.
SAE-010019	Cannot change your registration status until your access key and PIN have been authenticated.	Complete the authentication, and then try again.
SAE-010020	Unable to retrieve the properties file.	Try again. If the issue persists, contact technical support.
SAE-010021	An unknown error occurred while updating the registration.	Try again. If the issue persists, contact technical support.
SAE-010022	This request has an invalid status.	The only available statuses are ENABLED, DISABLED, or DEREGISTERED.
SAE-010023	Cannot complete this operation until registration is completed.	Complete the registration, and then try again.
SAE-010024	Registration failed. An invalid client ID was sent from the client.	Check your request inputs, and then try again.
SAE-010026	This client is already registered.	Try again later. If the problem persists, contact technical support.
SAE-010027	This request is blocked until the client has completed registration with Dell EMC backend.	Wait for the registration to complete and try again. If the problem persists, contact technical support.
SAE-010032	An error occurred while trying to log in to TechDirect.	Check your connection to the Internet, and then try again.
SAE-010033	An error occurred while trying to reach your gateway.	Check your connection to the Internet, and then try again. If the problem persists, contact technical support.
SAE-010034	The TechDirect integration failed due to an invalid input.	Check the details that are entered and try again.
SAE-010035	This OTP is no longer valid.	Request a new OTP and try again.
SAE-010036	The TechDirect integration failed because of an IDM service issue.	Try again later. If the problem persists, contact technical support.
SAE-010039	Cannot perform this action until this gateway is integrated with your Service Intelligence account.	Integrate the gateway with your Service Intelligence account and try again.
SAE-010040	Cannot complete this operation until SupportAssist is registered.	Complete the registration, and then try again.
SAE-010041	The refresh token has expired.	Log in again.
SAE-010046	The gateway server returned an empty response for this request.	Review the request details and try again.
SAE-010047	A database error occurred while saving the registration ID.	Try again later, and if the issue persists, contact technical support.
SAE-010060	Could not complete this operation due to an unknown database error.	Try again later, and if the issue persists, contact technical support.
SAE-010063	Could not complete your client validation because of a server error.	Try again later, and if the problem persists, contact technical support.
SAE-010064	Encountered an error and could not complete this action.	Try again later, and if the issue persists, contact technical support.
SAE-010065	Could not validate this Access Key and PIN because the company name returned from this request was blank or invalid.	Check your entries and try again. If the issue persists, contact technical support.
SAE-010066	Editing the name of a company is not allowed.	Try again later. If the problem persists, contact technical support.
SAE-010068	An error occurred during validation.	Check your entries and try again. If the issue persists, contact technical support.
SAE-010069	This client is already registered.	Try again later. If the problem persists, contact technical support.
SAE-010070	Unable to validate your contact details with your gateway.	Check your entries and try again. If the problem persists, contact technical support.
SAE-010071	Unable to validate your shipping details.	Try again. If the problem persists, contact technical support.
SAE-010074	Unable to complete this operation because the SupportAssist plug-in was already removed from your gateway.	Register and enable the plug-in, and then try again.
SAE-010080	Cannot change this registration status of the gateway until its initial registration is finished.	Complete your registration, and then try again.
SAE-010081	Unable to complete this operation because of an error with the Dell EMC backend servers.	Try again later. If the issue persists, contact technical support.
SAE-010082	Unable to complete this operation because of a certificate error.	Restart the service, and then try again. If the issue persists, contact technical support.
SAE-010083	Unable to attempt this operation because connectivity is disabled.	Verify that your plug-in is enabled and try again. If the issue persists, contact technical support.
SAE-010084	Unable to complete this operation because of an unknown error.	Try again later, and if the issue persists, contact technical support.
SAE-010085	Unable to complete this operation because of an unknown error.	Check if your registration has completed, and then restart the service and try again. If the issue persists, contact technical support.
SAE-010086	Unable to complete this operation because of a certificate error.	Restart the service, and then try again. If the issue persists, contact technical support.
SAE-010087	Could not register SupportAssist because unable to reach the Dell EMC backend servers.	Check your Internet connection and try again. If the issue persists, contact technical support.
SAE-010088	Unable to register because this access key is not associated with this model.	Request an access key specific for this model and try again.
SAE-010089	Unable to continue with the the registration because an error occurred during your gateway deployment.	Start your deployment again. If the problem persists, contact technical support.
SAE-010090	Unable to continue with your registration because an error occurred during your gateway deployment.	Restart the host system or virtual machine for your gateway and try again. If the problem persists, contact technical support.
SAE-010091	An error occurred during registration.	Contact technical support for assistance.
SAE-010092	An error occurred during registration because of a server issue.	Enter a new access key and PIN, and then try again.
SAE-010111	Received an error from TechDirect and could not complete this action.	Try again later. If the problem persists, contact technical support.
SAE-010114	Received an error from TechDirect and could not complete this action.	Try again later. If the problem persists, contact technical support.
SAE-010116	Unable to retrieve the state information because of an invalid country code.	Enter a valid country code and try again.
SAE-010117	Unable to retrieve the city information because of an invalid country code.	Enter a valid country code and try again.
SAE-010118	Unable to retrieve the shipping information because of an invalid country code.	Enter a valid country code and try again.
SAE-010119	Cannot continue with the operation because of too many failed attempts.	Wait for 15 minutes and try again.
Collections
SAE-030001	Operation failed. Unable to perform the operation because an error occurred in the gateway.	Try again later. If the problem persists, contact technical support.
SAE-030002	Collection failed. The gateway could not attempt to collect this telemetry due to insufficient disk space.	Free the space and try again. If the problem persists, contact technical support.
SAE-030003	Operation failed. This query failed to run in the database.	Try again later. If the problem persists, contact technical support.
SAE-030004	Operation failed. These queries failed to run in the database.	Try again later. If the problem persists, contact technical support.
SAE-030005	Collection failed. Unable to collect the device telemetry from the device.	Unable to collect the device telemetry from the device because the device is not available.
SAE-030006	Collection failed.	Retry the collection after a few minutes.
SAE-030007	Operation failed. The gateway could not update the status of this collection in the database.	Try again later. If the problem persists, contact technical support.
SAE-030008	The gateway could not start this collection.	The "purpose" field is required for multidevice collections, and the current value is either missing or invalid. Check your value, and try again.
SAE-030009	Unable to run this collection.	Move this device out of the Staging group, then try again.
SAE-030010	Collection failed.	This device is not available, so unable to attempt to collect telemetry from it.
SAE-030011	This device does not support telemetry collection.	Try again later. If the problem persists, contact technical support.
SAE-030012	Operation failed. There are no associated records for this Job ID, so there is nothing to return.	Check your Job ID values and try again.
SAE-030013	There are no collections in progress available to cancel for this device.	Try again later. If the problem persists, contact technical support.
SAE-030014	No records were found matching your search criteria.	Update your search criteria and try again.
SAE-030015	Operation failed. The gateway could not update the result of this collection in the database.	If the problem persists, contact technical support.
SAE-030016	Operation failed. The gateway could not update the record of this collection in the database.	If the problem persists, contact technical support.
SAE-030017	Operation failed. The gateway could not update the device-specific record of this collection in the database.	If the problem persists, contact technical support.
SAE-030018	The gateway failed to cancel this collection of telemetry.	Try again later. If the problem persists, contact technical support.
SAE-030019	Operation failed.	The gateway could not locate a record for this collection.
SAE-030020	The gateway has successfully canceled this collection of telemetry.	Try again later. If the problem persists, contact technical support.
SAE-030021	The gateway cannot attempt this operation without a collection age.	Enter one, and then try again.
SAE-030022	The gateway cannot attempt this operation without a valid collection age.	Ensure that the entry is not a null value, and then try again.
SAE-030023	Operation failed. The start or end date is missing.	Enter the start and end date, and then try again.
SAE-030024	Operation failed. No matching records were found for your search criteria.	Update your criteria and try again.
SAE-030025	Unable to retrieve your telemetry due to an internal database error.	Try again later. If the problem persists, contact technical support.
SAE-030026	Operation failed. The device ID is missing.	Try again later. If the problem persists, contact technical support.
SAE-030027	Operation failed. The collection ID is missing.	Try again later. If the problem persists, contact technical support.
SAE-030028	Operation failed. The gateway cannot reach the Discovery Service.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030029	Operation failed because unable to retrieve the current customer registration details.	Try again later. If the problem persists, contact technical support.
SAE-030030	Operation failed. The gateway cannot communicate with the Registration Service.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030031	Operation failed. The gateway cannot retrieve collection settings from application preferences.	Try again later. If the problem persists, contact technical support.
SAE-030032	Operation failed. The gateway cannot reach the Preferences Service.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030033	Operation failed. The gateway could not reach the Inventory Service.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030034	Operation failed. The gateway could not retrieve device details from the Inventory Service.	Try again later. If the problem persists, contact technical support.
SAE-030035	Operation failed. The gateway could not retrieve collections using the collection ID.
SAE-030036	Operation failed. The gateway could not retrieve these outdated collections.
SAE-030037	Operation failed. The gateway cannot retrieve the device ID from the collection device map.
SAE-030038	Collection removal failed. The gateway could not delete these collections using their ID.
SAE-030039	Collection removal failed. The gateway could not delete the collections from their file system.
SAE-030040	Collection removal failed. The gateway could not delete the .zip files from the reports directory.
SAE-030041	Operation failed. The gateway could not retrieve the collection using the device ID.
SAE-030042	Operation failed. The gateway could not update the upload status of this collection in the database.
SAE-030043	Collection upload failed.	This collection does not support uploading.
SAE-030044	Collection upload failed. The report size exceeds the maximum limit.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030045	Collection failed. The gateway encountered an error creating a record in the database.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030046	Collection failed. The gateway could not update the status of this record in the database.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030047	Collection failed. The gateway could not retrieve this record due to an internal database error.	Try again later. If the problem persists, contact technical support.
SAE-030048	Collection failed. The gateway could not delete this record due to an internal database error.	Try again later. If the problem persists, contact technical support.
SAE-030049	Collection upload failed. The gateway could not upload the collection results file to our servers.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030050	Collection upload failed. The gateway cannot check the collection upload status.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030051	Collection upload failed. The upload failed because of a server issue.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030052	Collection upload failed. The collection results upload timed out.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030053	Collection upload failed. The collection results file is unavailable.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030054	Collection upload failed. The gateway could not finish uploading the collection results.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030055	Collection upload failed. The gateway could not check the collection upload status.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030056	Collection upload failed. The collection report file is not available in our servers.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030057	Collection failed. The gateway cannot reach the Connectivity Service.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030058	Operation failed. The gateway cannot retrieve the collection attribute details for tree view.	Try again later. If the problem persists, contact technical support.
SAE-030059	Operation failed. The gateway cannot retrieve the collection attribute details because the object ID is missing.
SAE-030060	Operation failed. Unable to find data associated with this collection.
SAE-030061	Operation failed. The gateway cannot retrieve the collection components for tree view.
SAE-030062	Operation failed. The gateway cannot retrieve the structured logs for tree view.
SAE-030063	Operation failed. The gateway cannot retrieve the structured logs because the object ID is missing.
SAE-030064	Unable to start a new collection because either the collection is in progress or the collection was performed in last 24 hours.	Ensure that the collection is not in progress and try again.
SAE-030065	Able to start this alert-based collection.	Try again later. If the problem persists, contact technical support.
SAE-030066	Collection failed. The gateway could not update the plug-in task ID in the database.	Try again later. If the problem persists, contact technical support.
SAE-030067	Collection failed. The gateway could not update the collection progress in the database.
SAE-030068	Collection failed. The gateway could not update the error code for device collection.
SAE-030069	Collection failed. The gateway could not complete an evidence collection.
SAE-030070	Operation failed. An invalid evidence collection request.
SAE-030071	The gateway could not retrieve the current status from the periodic collection table.
SAE-030072	The gateway could not retrieve the start time for this periodic collection.
SAE-030073	The gateway could not retrieve the device collection status from the collection device map table.
SAE-030074	Operation failed. The gateway encountered an error updating the status of this collection in the database.
SAE-030075	A scheduled periodic collection is already in progress.	Try again later. If the problem persists, contact technical support.
SAE-030076	The scheduled periodic collection has already run for this month.	Try again later. If the problem persists, contact technical support.
SAE-030077	The gateway failed to delete the data from this periodic collection.	Try again later. If the problem persists, contact technical support.
SAE-030078	The gateway failed to create a data entry from this periodic collection.
SAE-030079	Operation failed. The gateway could not retrieve the asset list from the Inventory Service.
SAE-030080	Collection failed. The gateway could not start this periodic collection.
SAE-030081	Collection failed. The gateway received a null status from the plug-in service.
SAE-030082	Collection failed. The gateway could not retrieve details on task progress for this collection.
SAE-030083	Cannot perform this operation because of an invalid date range.	Your start date must be earlier than your end date.
SAE-030084	Operation failed. The format for start date or end date is invalid.	Enter the start and end dates in the correct formation and try again.
SAE-030085	The gateway cannot perform this operation because of an invalid collection type filter.	Change the filter value and then try again.
SAE-030086	Operation failed. The device type filter is invalid.	Update this filter value, and then try again.
SAE-030087	Operation failed. The collection purpose filter is invalid.
SAE-030088	Operation failed. The collection status filter is invalid.
SAE-030089	Operation failed. The "sort by" parameter is invalid.
SAE-030090	Operation failed. The "order by" parameter is invalid.
SAE-030091	Operation failed. The service tag value is invalid.	Enter a valid service tag, and then try again.
SAE-030092	Operation failed. The hostname or IP address is invalid.	Enter a valid hostname and IP address, and then try again.
SAE-030093	Operation failed. Invalid limit parameter.	Change the limit parameter, and then try again.
SAE-030094	Operation failed. Invalid offset parameter.	Change the offset parameter, and then try again.
SAE-030095	Operation failed. Invalid index parameter.	Change your index parameter, and then try again.
SAE-030096	Operation failed. The gateway could not interact with the Case Domain Service.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030097	Operation failed. The gateway could not transfer the collection file to MFT.	Try again later. If the problem persists, contact technical support for assistance.
SAE-030098	Operation failed. The gateway could not retrieve the job ID from the periodic collection table.
SAE-030099	Operation failed. The gateway could not retrieve asset IDs from the periodic collection table.
SAE-030199	The gateway is collecting telemetry from this device.	Try again once it is completed.
SAE-030101	The upload of collected telemetry data has not started.	Wait for a few minutes. If the problem persists, contact technical support for assistance.
SAE-030103	The report for collected telemetry has been updated.	Try again later. If the problem persists, contact technical support.
SAE-030104	Operation failed. The gateway could not reach a required server to upload the file.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030105	Operation failed. The gateway could not reach a required server to check the status of the uploaded file.	Check the gateway connectivity to Dell EMC backed. If the problem persists, contact technical support for assistance.
SAE-030106	An error occurred while parsing the certificate.	Try again later. If the problem persists, contact technical support for assistance.
SAE-030107	The device certificate is required and cannot be null or empty.	Try again later. If the problem persists, contact technical support.
SAE-030200	An upgrade is in progress.	Try again once it is completed.
SAE-030201	Upload failed. An upgrade is currently in progress.	Try again once it is completed. .
SAE-030300	A scheduled data analytics collection is already in progress.	Try again once it is completed.
SAE-030301	Operation failed. The column filter parameter is invalid.	Enter a valid column filter and try again.
SAE-030302	Unable to run this operation because no assets can run frequent collections.	Try again later. If the problem persists, contact technical support.
SAE-030303	Unable to start data analytics collection. There was an unexpected error occurred.	Try again later. If the problem persists, contact technical support for assistance.
SAE-030304	Unable to start data analytics collection. The gateway could not retrieve assets by property.	Try again later. If the problem persists, contact technical support for assistance.
SAE-030400	The gateway could not start this download.	The file is not available.
SAE-030401	The gateway could not start this download.	The file type is not supported.
SAE-030402	The gateway could not start this download. A file detail parameter is required to download this file.	Enter one, and then retry this request.
SAE-030500	Collection failed. This device is not reachable.	Check if you can reach this device from the gateway. If you can access this device, retry the collection. To retry the collection, select the device, and then click Start Collection.
SAE-030501	Collection failed. This device has an invalid IP address.	Enter a valid IP address for this device in the gateway. To retry the collection, select the device, and then click Start Collection.
SAE-030502	Collection failed. This device is not reachable.	Check if you can reach this device from the gateway. If you can access this device, retry the collection. To retry the collection, select the device, and then click Start Collection.
SAE-030503	Collection failed. This device has an invalid IP address.	Enter a valid IP address for this device in the gateway. To retry the collection, select the device, and then click Start Collection.
SAE-030504	Collection failed. The gateway could not download a certificate file from this device.	Check your firewall and network settings and ensure that you can download certificate files, and then retry the collection. To retry the collection, select the device, and then click Start Collection.
SAE-030505	The gateway cannot gather telemetry from this device.	The SSL encryption level of the device is set to 256 bits or higher.
SAE-030507	The gateway cannot gather some telemetry from this device.	The view the list of sections that may have incomplete information, download the collection file and click the Section Status tab.
SAE-030508	The gateway cannot collect all telemetry data from this device because the collection process exceeded the time limit.	Retry the collection. To retry the collection, select the device, and then click Start Collection.
SAE-030509	The gateway has successfully collected all telemetry from this device.	Retry the collection. To retry the collection, select the device, and then click Start Collection. If the problem persists, contact technical support for assistance.
SAE-030510	Unknown error. The gateway could not package telemetry from this device.	Try again later. If the problem persists, contact technical support for assistance.
SAE-030511	Collection error. The gateway could not collect telemetry from this device because of an unknown error.	Retry the collection. To retry the collection, select the device, and then click Start Collection. If the problem persists, contact technical support for assistance.
SAE-030512	Connection error. The gateway could not connect to the device.	Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device.
SAE-030513	Connection error. The gateway could not connect to the device.	Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device and then retry the collection. To retry the collection, select the device, and then click Start Collection. If the problem persists, contact technical support for assistance.
SAE-030514	Collection failed. This device either has incorrect credentials, or restricted privileges.	Check the login and password for this device in the gateway and ensure that the user account has admin/root privileges for the device. To retry the collection, select the device, and then click Start Collection.
SAE-030515	Connection error. The gateway could not connect to the device.	Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device and then retry the collection. To retry the collection, select the device, and then click Start Collection. If the problem persists, contact technical support for assistance.
SAE-030518	Connection error. The gateway could not connect to the device.	Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device and then retry the collection. To retry the collection, select the device, and then click Start Collection. If the problem persists, contact technical support for assistance.
SAE-030520	Connection error. The gateway could not connect to the device.	Check your login credentials for the device in the gateway and that their associated user has admin or elevated privileges on the device and then retry the collection. To retry the collection, select the device, and then click Start Collection. If the problem persists, contact technical support for assistance.
SAE-030521	Connection error. The gateway could not connect to the device.	Check that the SSH service is running on the device and retry the collection. To retry the collection, select the device, and then click Start Collection. If the problem persists, contact technical support for assistance.
SAE-030522	Collection failed. Unable to reach the device.	Check the login and password for this device in the gateway and ensure that the user account has admin/root privileges for the device. To retry the collection, select the device, and then click Start Collection.
SAE-030523	Collection failed. The gateway could not validate the SSH host key validation.	Try again later. If the problem persists, contact technical support for assistance.
SAE-030524	Collection failed. The optional credentials of the device are not present.	Update your device credentials and retry the collection. To retry the collection, select the device, and then click Start Collection.
SAE-030525	Collection failed. The gateway could not retrieve telemetry from this device because of a bad request.	Try again later. If the problem persists, contact technical support for assistance.
SAE-030526	Collection failed. The gateway could not connect to this device because the required ports are not open.
SAE-030527	Collection failed. Device identification failed.
SAE-030528	Collection failed. The type that is chosen for this device is incorrect.	Update the device type and retry the collection. To retry the collection, select the device, and then click Start Collection.
SAE-030529	Collection failed. The type for this device is null or missing.
SAE-030530	Collection failed. The type of device does not support collection of telemetry.
SAE-030531	Collection failed. The gateway could not find the request URI.	Try again later. If the problem persists, contact technical support.
SAE-030532	Collection failed. The gateway requires proxy authentication to reach this device.	Check your proxy details for this device, then rerun the collection by selecting this device and clicking "Start Collection."
SAE-030533	Collection failed. The gateway could not retrieve telemetry from this device because of a bad request.	Try again later. If the problem persists, contact technical support for assistance.
SAE-030534	Collection failed. The gateway could not retrieve telemetry from one or more devices.	For more information about the failure, download the collection file and click the Section Status tab.
Cases
SAE-071000	Register your installation of SupportAssist to view current alerts.	Try again later. If the problem persists, contact technical support.
SAE-070000	Your request has an invalid name entry.	Check your values and try again. For more information about RESTful APIs exposed by OpenManage Enterprise SupportAssist, see Dell Developer Portal.
SAE-070001	Your request has an invalid offset entry.
SAE-070002	Your request has an invalid limit.
SAE-070003	Your request has an invalid index value.
SAE-070004	Your request has an invalid sort query.
SAE-070005	Your request has an invalid order query.
SAE-070006	Your request has an invalid device type.
SAE-070007	Your request has an invalid event source.
SAE-070008	Your request has an invalid service contract.
SAE-070009	Your request has an invalid Service Tag.
SAE-070010	Your request has an invalid case number.
SAE-070011	Your request has an invalid case status.
SAE-070012	Your request has an invalid hostname/IP address.
SAE-070013	Your request has an invalid attributes name.
SAE-070014	Your request has an invalid case title.
SAE-070015	Your request had some invalid inputs.
SAE-070016	Your request included an invalid case operation.
SAE-070017	Remove any invalid characters in the notes section.	For more information about RESTful APIs exposed by OpenManage Enterprise SupportAssist, see Dell Developer Portal.
SAE-070101 SAE-070102 SAE-070103 SAE-070104 SAE-070105 SAE-070106 SAE-070107 SAE-070108 SAE-070109 SAE-070110 SAE-070111 SAE-070112 SAE-070113 SAE-070114 SAE-070115 SAE-070116 SAE-070153 SAE-070154 SAE-070155 SAE-070156 SAE-070157 SAE-070158	An unexpected error occurred.	Try again later. If the problem persists, contact Tech Support for assistance.
SAE-070201	Enter a valid Operation Type to continue.	For more information about RESTful APIs exposed by OpenManage Enterprise SupportAssist, see Dell Developer Portal.
SAE-070202	Enter a valid case ID to continue.	For more information about RESTful APIs exposed by OpenManage Enterprise SupportAssist, see Dell Developer Portal.
SAE-070203	The character limit has exceeded the max limit of 7500.	Remove some characters to continue.
SAE-070204	An unknown error is occurred.	Try again after a few minutes. If problem persists, contact technical support.
SAE-070205	This action is not allowed for a case with this current status.	Refresh to see the current status of the case and try again.
SAE-070206	It is not supported because the source of this event is not SupportAssist.	For more information about RESTful APIs exposed by OpenManage Enterprise SupportAssist, see Dell Developer Portal.
SAE-070207	This action is not available on a closed case.	None.
SAE-070208	Issue with your connection.	Check your Internet connection and proxy settings, and then try again. If the problem persists, contact technical support.
SAE-070209	This action is not allowed on a dummy case.	None.
SAE-070214	An unexpected error occurred.	Try again later. If the problem persists, contact technical support.
SAE-070301 SAE-070302 SAE-070303 SAE-070304 SAE-070305 SAE-070306 SAE-070307 SAE-070308 SAE-070309 SAE-070310 SAE-070311 SAE-070312 SAE-070313 SAE-070314 SAE-070315 SAE-070316	An unexpected error occurred.	Try again later. If the problem persists, contact technical support.
SAE-070317	Request timed out. Either the server is not reachable or there is an issue with your connection.	Check your Internet connection and proxy settings, and then try again. If the problem persists, contact technical support.
SAE-070400 SAE-070401 SAE-070402 SAE-070403 SAE-070404 SAE-070405 SAE-070406 SAE-070407 SAE-070408	An unexpected error occurred.	Try again later. If the problem persists, contact technical support.
SAE-070500 SAE-070501 SAE-070502 SAE-070503 SAE-070504 SAE-070505 SAE-070506 SAE-070507 SAE-070508 SAE-070509 SAE-070510 SAE-070511 SAE-070512 SAE-070513 SAE-070514 SAE-070515	An unexpected error occurred.	Try again later. If the problem persists, contact technical support.
SAE-071001 SAE-071002	An unexpected error occurred.	Try again later. If the problem persists, contact technical support.
SAE-071004	Unable to complete the operation. Request timed out.	Try again. If the problem persists, contact technical support.
SAE-071005	Unable to retrieve one or more cases.	Try again later. If the problem persists, contact technical support.
SAE-074001	Asset not found. Received an alert from a device that is not currently monitored by SupportAssist.	To monitor the device from which you receive the alert, add the device.
SAE-074002	Alert that is received from an inactive or staging device.	Move this device back to an active state to reenable monitoring for it.
SAE-074003	An error occurred while displaying this alert.	Try again later. If the problem persists, contact technical support.
SAE-074004	An error occurred while displaying this alert.	Try and update the configuration of SupportAssist to avoid this issue in the future.
SAE-074005	An error occurred while displaying this alert.	Try again later. If the problem persists, contact technical support.
SAE-074006	An error occurred while displaying this alert.
SAE-074007	An error occurred while displaying this alert.	Disable maintenance mode to avoid this error.
SAE-074008	This alert was not available because monitoring is disabled on this device.	Enable monitoring on the device and try again.
SAE-074009	This alert was not available because it is not present in the policy file.	None.
SAE-074009	This alert cannot be viewed until your installation of SupportAssist is registered.	Register SupportAssist with Dell EMC backend and try again.
SAE-074010	An unknown error occurred.	Try again after a few minutes. If the problem persists, contact technical support.
SAE-074011	Encountered an error that is related to maintenance mode.	Disable the maintenance mode to avoid similar type of errors.
SAE-074012 SAE-074013 SAE-074014 SAE-074015 SAE-074016 SAE-074017 SAE-074018 SAE-074019 SAE-074020 SAE-074021	An unknown error occurred.	Try again after a few minutes. If the problem persists, contact technical support.
SAE-074022	Case status in progress	None.
SAE-074023	Case status in success	None.
SAE-074024	A connection issue has occurred.	Check your Internet connection and proxy settings, and then try again. If the problem persists, contact technical support.
SAE-074025	Unable to create a case.	Contact technical support to manually create a case.
SAE-074026	Unable to create a case.	Contact technical support check the status of your service tag.
SAE-074027	Unable to create a case.	Contact technical support to manually create a case.
SAE-074028	Unable to create a case.	Contact technical support to check the status of your service tag.
SAE-074029	An error related to maintenance mode has occurred.	Disable maintenance mode to avoid similar type of errors.
SAE-074600 SAE-074601	An unknown error occurred.	Try again after a few minutes. If the problem persists, contact technical support.