Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

Request to resume support activities

1. From the Plugins menu, select SupportAssist > Cases.
   The Cases page displays the list of all cases that were opened by SupportAssist.
2. Select the support case that you want Technical Support to resume case activities and click Resume.
   NOTE The Resume option is enabled only if you had previously requested to suspend the selected support case.
3. Optionally, enter the reason for requesting to resume activities for the support case.
4. Click OK.
   The support case displays the appropriate status.

   NOTE If SupportAssist is unable to process your request, an appropriate error message is displayed. In such a case, you can run the cases creation test to verify connectivity to Dell EMC, and then retry. See Run connectivity test.