Dell EMC OpenManage Enterprise SupportAssist Version 1.1 User's Guide

Prerequisites for collecting system information

• The local system must have sufficient disk space to save the collected system information.
• The local system and remote devices must fulfill the network port requirements.
• If you have added a server using the operating system, IP address, or hostname (agent-based monitoring):
  • To collect system information from the device, OpenManage Server Administrator (OMSA) must be installed and running on the managed PowerEdge devices.
  • If the server is running a Linux operating system:
    • The device credentials that you have entered in SupportAssist must have administrator-level rights on the device.
    • No resource (network share, drive, or ISO image file) must be mounted on the /tmp folder.
    • If OMSA is installed on the device, the latest version of OpenSSL must also be installed on the device. For more information about OpenSSL, see the resolution for OpenSSL CCS injection vulnerability (CVE-2014-0224) available on the respective vendor support website of the operating system.
• If you have added by using the iDRAC IP address (agentless monitoring), the iDRAC credentials that you entered must have administrator privileges.
• The local system must have Internet connection for uploading the collected system information to the backend.
• For collecting system information from ESX and ESXi only, ensure that Small Footprint CIM Broker (SFCB) daemon and CIM Object Manager (CIMOM) are enabled.