Dell ThinOS 2402 Administrator’s Guide

Export Citrix Workspace App logs

From ThinOS 9.1.5xxx release onwards, Citrix Workspace App logs can only be exported from Troubleshooting > General > Export Logs. From ThinOS 2402 and Citrix Workspace App 2311, the Citrix log path is changed from /var/log/citrix to /compat/linux/var/log/citrix. Citrix log can be enabled through the Log Level setting in Session Settings > Citrix Session Settings inside Wyse Management Suite.

1. From the desktop menu, click System Tools.
2. Click the Packages tab.
3. Select Citrix Workspace App, and click Advanced.
   The Citrix Log Preferences window is displayed.
4. Right-click the classes that you require, and select Verbose.
5. Select the check boxes to select specific log items.
   Click Set All Enabled to select all the check boxes.
6. Enter the file name and the output file pat in the Log Output Path field.
   The default path is var/log/ICAClient.log. Dell Technologies recommends using the default log output path.
7. Click Apply Changes and close the Citrix Log Preferences window.
8. Connect the ICA session, reproduce the scenario that you require the log from, and disconnect the ICA session.
9. Connect a USB drive that is formatted with the FAT32 file allocation.
10. From the desktop menu, click Troubleshooting.
11. On the General tab, click Export Logs.
    Citrix Workspace app logs are exported to the USB drive.