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Dell ThinOS 2402 Administrator’s Guide

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Unified Communications software call failure

If the Unified Communications software call fails, but the ThinOS client is still working, then a coredump is generated. You must export logs to analyze the root cause for failure. If the Unified Communications software fails to optimize, you can try to remove the application package and re-install it.

About this task

To export logs, do the following:

Steps

  1. Reboot the thin client.
  2. Export relevant logs using one of the following methods:
    • Use the Export logs option on the General tab in the Troubleshooting window on the ThinOS client.
    • Use the Wyse Management Suite console.
  3. Analyze the detailed error log report.

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