Dell ThinOS 2402 Administrator’s Guide

Microsoft Teams optimization limitations and known issues

• Depending on your network bandwidth latency, the audio quality may fluctuate. To avoid this issue, ensure that your network bandwidth is adequate for audio or video calls. Dell Technologies recommends 200 KBps or higher network speed for a single client.
• Audio is still played through the first headset when you switch to the second headset during the call. This issue is observed when you have installed the JVDI package on the thin client. As a workaround, if you are using Microsoft Teams (or Zoom), do not install the Cisco JVDI package. This issue is due to Cisco limitation.
• When using a headset, you cannot answer or end the call through headset buttons. This issue is due to a limitation of Microsoft Teams.
• Sharing screen when Microsoft Teams is published as an application is not supported. This issue is due to a limitation of VMware Horizon.
• There maybe inconsistencies on how the video is displayed during video calls. The issue fixes by itself after 5 minutes.
• Microsoft Teams optimization is not supported through proxy.
• Audio may be inconsistent during video calls. Try the following:
  • Sometimes audio is distorted during a call. As a workaround, change the headset.
  • Sometimes there can be network issues. Ensure that your network bandwidth is adequate for audio and video calls. Dell Technologies recommends 200 KBps or higher network speed for a single client.