RecoverPoint: Customer cannot view cluster settings through boxmgmt menu

Summary: Unable to view cluster settings through boxmgmt menu.

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Symptoms

  1. Issue (impact on customer):
    Customer cannot view cluster settings through boxmgmt menu.
     
  2. Impacted Configuration & Settings [Replication Mode,Splitter Type,Compression,CDP/CLR/Multi,FC/IP/iSCSI, Policies etc.]:
    RPA configured an empty secondary NTP server
     
  3. Impact on RP: Boxmgmt functioning - cannot view cluster settings.
     
  4. Affected versions: 5.1

Cause

Empty secondary NTP server configured (probably user enter space in second empty NTP server box) leads to string parsing failure.

Resolution

Fixed at:
This symptom - 5.1.1
The prevention of send space as NTP server from DGUI - 5.2

Workaround:
Configure NTP servers again using boxmgmt.

Additional Information

Symptoms found in the logs:
In cluster logic logs:
 ntpServers=[****, ]
 

Or in Installation server logs:

secondaryNtpServersSet=[]

When selecting View Settings for a cluster in boxmgmt menu, it returns "Failed to execute step".

In /home/kos/installationLogs/cli.log you see:

06/09/2017 19:09:17,410: ERROR [main:com.kashya.installation.client.ui.MenuManager] Exception in handling UIStep

java.lang.ArrayIndexOutOfBoundsException: 0

        at com.kashya.installation.client.ui.console.table.Tables.addNTPRows(Tables.java:75)

Affected Products

RecoverPoint

Products

RecoverPoint
Article Properties
Article Number: 000050413
Article Type: Solution
Last Modified: 20 Aug 2025
Version:  5
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