SourceOne Email Management : Search Single sign-On Fails with an authentication error

Summary: Single sign on to web search fails when the service account configuration is incorrect under allow rule of .NET Authorization Rules. You receive the error: An Error has occurred

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms



Single sign on for SourceOne WebSearch fails with the following error:

"Unable to authorize with the web service"
 
The error "An Error has occurred" gets reported when the browser is refreshed and we see a 401 error in IIS logs
 
<Date Time> <IP> GET /search/ - Port  -<IP adress> Mozilla/5.0+(Windows+NT+6.3;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/75.0.3770.100+Safari/537.36 - 401 2 5 0
<Date Time> <IP> POST /SearchWS/ExSearchWebService.asmx - port - <IP> Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+4.0.30319.42000) - 401 2 5 0
<Date Time>  <IP> POST /SearchWS/ExSearchWebService.asmx - Port <Service account Name>
<IP> Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+4.0.30319.42000) - 401 5 0 0

Cause

The issue is caused by the Allow rule under .Net Authorization for SearchWS having the incorrect service account 
  • The Service account has been added with "service account" name
  • The correct configuration is "Domain\service account name"



Resolution

The add rule should be created with either of the following settings :
  •  The EMC SourceOne security group role by using the Specified roles or user groups entry fields.
or
  • The EMC SourceOne service account user by using the Specified users entry field.
The SourceOne Service account should be configured as "Domain\ServiceAccount Name " instead of just service account name

If the configuration is not as "Domain\Service Account" SSO will fail

 Single Sign On configuration for SourceOne search is explained in detail in the installation guide of SourceOne email management.

Affected Products

SourceOne Email Management

Products

SourceOne, SourceOne Email Management
Article Properties
Article Number: 000055340
Article Type: Solution
Last Modified: 26 May 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.