Dell Unity: Cannot validate credentials "Please check your network settings" and "Need Support Credentials to get the contract information"
Summary: Unable to validate credentials. "Please check your network settings" and "Need Support Credentials to get the contract information" (User Correctable)
Symptoms
Unisphere UI is showing the following alert:
Support Credentials
Cannot validate credentials. Please check your network settings.
Support Contracts
Need Support Credentials to get the contract information.
Attempting to Check the Support Credential shows the following alert:
The support credentials have been saved, but cannot be validated because the SSO server is unreachable. Check your network setting like DNS, proxy, firewall and etc. Click Verify to check your credentials again after network problem is solved. You could still atttempt configuring ESRS even not validated.
Dell Unity networking articles below were checked also:
Dell Unity: ESRS Master Knowledgebase Article (User Correctable)(Requires a Dell Support account to view this article)
Dell Unity: Network Ports Complete list. (User Correctable)
Cause
DNS not correctly configured on the array
Resolution
Configure DNS Servers for the array.
This can be done from the Unisphere UI > Settings > Management > DNS Servers.
Example:
Additional Information
To configure the array management DNS Servers from UEMCLI, /net/dns/config is used.
Example
service@(none) spa:~> uemcli /net/dns/config --help Storage system address: 127.0.0.1 Storage system port: 443 HTTPS connection
Specify the default DNS server addresses.
Actions:
[Set]
/net/dns/config set { -nameServer <value> | -auto | -noNameServer }
[Show]
/net/dns/config show [ -output { nvp | csv | table [ -wrap ] } ] [ { -brief | -detail | -filter <value> } ]
service@(none) spa:~>
service@(none) spa:~>uemcli /net/dns/config set -nameServer 192.168.xxx.12
Note to configure multiple DNS servers from the command line use a comma between name servers.
service@(none) spa:~>uemcli /net/dns/config set -nameServer 192.168.xxx.12,192.168.xxx.13
The Unity job task created for the change is titled "Modifying DNS Settings" in uemcli view and "
Modify DNS Server" in UI view.