Dell Encryption Personal requires a Windows password to configure encryption

Affected Products:

• Dell Encryption Personal
• Dell Data Protection | Personal Edition

A warning indicating that a Windows password is highly recommended to protect your personal data, when performing the first-time configuration of Dell Encryption Personal:

Figure 1: (English Only) Windows Password Warning

If there is no Windows password that is associated with the current user, encryption is not configured and the user sees the below message:

Figure 2: (English Only) Unable to Configure for Encryption

The CMGShield.log in C:\ProgramData\Dell\Dell Data Protection\Encryption shows messages similar to these:

[09.05.17 20:15:20:939 User.cpp: 2138 E] Event Engine - Logon user network CREDANT-PC\credant failed [MS error = 1327]
[09.05.17 20:15:20:939 User.cpp: 2140 I] Event Engine - calling logon user (CREDANT-PC\credant)
[09.05.17 20:15:20:939 User.cpp: 2166 E] Event Engine - Logon user CREDANT-PC\credant failed [MS error = 1327]

Not Applicable

Add a Windows password to the administrator account that is performing the initial encryption setup and then reboot the computer. Once it has rebooted, complete the setup wizard, and the encryption process begins.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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