Avamar GLR for Exchange (ItemPoint) browse visar inte edb/loggsökvägen i användargränssnittet

Summary: GLR (Avamar Granular Level Recovery) for Exchange (ItemPoint) -bläddrandet visar inte sökvägen edb/log i användargränssnittet.

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Symptoms

Avamar GLR for Exchange (ItemPoint) browse visar inte edb/log-sökvägen i användargränssnittet.

På målklienten (GLR Proxy) i avexglr_plugin.log (finns i Avamar VAR: C:\Program Files\avs\var) Vi ser nedanstående fel:
  
2022-08-17 23:38:12 avexchglr Info : Manager finished
2022-08-17 23:38:12 avexchglr Info : Obtaining available VSS providers
2022-08-17 23:38:12 avexchglr Info : Gathering writer metadata...
2022-08-17 23:38:16 avexchglr Error : 
ERROR: Win32 call L"GetVolumePathNameW" failed.
2022-08-17 23:38:16 avexchglr Error : Exchange GLR mount and restore operations unable to complete.
2022-08-17 23:40:02 avexchglr Info : Cancel request received - no assistant or aborted assistant
2022-08-17 23:41:06 avexchglr Error : Could not set state machine to 'plugin timed out', because of STATE_EVENT_IGNORED - Ignoring requested state transition for the 'plugin_timedout' event with transition cause of 'CAUSE_PLUGIN_TIMEDOUT' while in the 'STATE_NOT_MOUNTED' state




Cause

Den befintliga enheten monteras från Dell Elastic Cloud Storage (ECS) med GeoDrive.
Det här orsakar monteringsproblem för EldoS-drivrutinen , som Avamar GLR använder.

Resolution

På målklienten (GLR Proxy):
  1. Demontera enheten med GeoDrive.
  2. Kontrollera att det inte finns någon montering på proxyservern och försök utföra GLR igen. 

Affected Products

Avamar
Article Properties
Article Number: 000206699
Article Type: Solution
Last Modified: 21 Jul 2023
Version:  2
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