NetWorker: Unable to Launch NetWorker Management Console UI, Verified that the NetWorker Authentication Service is Running

Summary: NetWorker Management Console-påloggingsfeil med meldingen "Could not resolve host: NetWorker_ServerName."

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Symptoms

Feil under oppstart av brukergrensesnittet (UI) for NetWorker Management Console (NMC): 
An error occured while validating user credentials. Verify that the NetWorker Authentication service is running
[Could not resolve host  
Server message Make sure the server is running]
Feilmelding om NMC-grensesnitt
Figur 1: Feilmelding om NMC-grensesnitt


Godkjenningstjenesten kjører.

NMC-serverpakken er installert på sitt eget frittstående system atskilt fra NetWorker-serveren.

NMC-serverkonfigurasjonsfilen gstd.conf fører til riktig godkjenningsserver:
  • Linux: /opt/lgtonmc/etc/gstd.conf
  • Windows: C:\ProgramFiler\EMC NetWorker\Management\GST\etc\gstd.conf
  • Ping og nslookup returnerer de riktige vertsnavnene og IP-adressene
 

Cause

Mislykket oppstart skyldtes en feil i NMC Launcher-vinduet. I "Connect to NMC server, enter NMC server or IP address" (Koble til NMC-server) ble vertsnavnet til NetWorker-serveren valgt i stedet for NMC-serveren.

Resolution

Skriv inn vertsnavnet for NMC-serveren i vinduet NetWorker Runtime Environment (NRE).

 
NRE Launcher-vindu
Figur 2: NRE Launcher-vindu

Når du skriver inn en vert i dette feltet, lagres den i NRE-vertslistefilen. Dette kan slettes ved å gi nytt navn til eller slette filen C:\Program Files\NRE\config\hostlists.

Affected Products

NetWorker, NetWorker Management Console

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000211065
Article Type: Solution
Last Modified: 27 Jul 2023
Version:  4
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