PowerEdge: How to gather a SupportAssist Collection from OpenManage Enterprise Modular

Summary: This article explains how to gather a SupportAssist Collection, formerly called a Tech Support Report (TSR), through OpenManage Enterprise-Modular (OME-M).

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Instructions

There are different ways to pull a SupportAssist Collection from OME-M. This article covers each method.
 

Go to the iDRAC landing page of the target compute node from OME-M to pull a single log.
  1. Select Devices > Compute dropdown, and click the Server Name, or the View Details button.
Note: If we click the IP address of the iDRAC, a new tab opens on the browser taking us directly into the iDRAC interface. For the purposes of this tutorial, we are staying in the OME-M interface. See Dell article 126308 Export a SupportAssist collection using iDRAC9 for instructions on pulling the SupportAssist Collection directly from the iDRAC interface.

 

Devices Compute iDRAC Landing Example
Figure 1: Devices Compute iDRAC Landing Example
  1. From the iDRAC's landing page in OME-M, go to Troubleshoot > Extract SupportAssist Collection from the dropdown.
Extract from iDRAC Landing Page
Figure 2: Extract from iDRAC Landing Page
  1. Define where to save this file; CIFS, NFS, and Locally to device are the options.
Log Save Location for Saved Files
Figure 4: Log Save Location for Saved Files
  1. Select the options for the report. Hardware is the default, but also available for add are:
  • OS and Application Data if the iDRAC Service Module (iSM) is installed within the server operating system. If iSM is not installed, nothing is collected when this option is checked.
  • Storage Logs that export the RAID controller log (TTY) and are especially helpful with storage issue troubleshooting (this option has different labels in different firmware levels, so it may read RAID controller logs also).
  • Debug Logs for more advanced troubleshooting.
  • There is also an option to Filter Data which filters out personally identifiable information like IP addresses and WWN. Selecting this option excludes debug logs, and could hinder troubleshooting efforts if checked.
Collection Options
Figure 5: Collection Options
  1. Click Save to begin the log collection process.
  2. Monitor the progress by going to Monitor and selecting Jobs. Find the correct job and click View Details.
Monitor Jobs View Details
Figure 6: Monitor Jobs View Details.
  1. Once the job is complete, return to the iDRAC's landing page, select Troubleshoot then Extract SupportAssist Collection from the dropdown. A link to Download the collection is available, and it downloads to the CIFS, NFS, or local system that was selected.
Download Button - iDRAC Landing Page
Figure 7: Download Button - iDRAC Landing Page


The following steps only apply to OME-M version 2.00.00 and later.
How to collect multiple logs with one action within OME-M.
  1. Go to Devices and select All Devices from the dropdown.
  2. Select the check boxes on the chassis or compute nodes from which to pull the logs. 
  3. Select Extract Logs.
​​​ Devices All Devices - Extract Logs OME-M v2.0 or later
Figure 8: Devices All Devices - Extract Logs OME-M v2.0 or later
  1. The same options are seen for OS and Application Data, Storage Logs, Debug Logs, and Filter Data, and the options to save the log to CIFS, NFS, or Locally to device.
​​​​​​​​ Devices All Devices - Collect Logs
Figure 9: Devices All Devices - Collect Logs.
  1. Monitor the progress by going to Monitor and selecting Jobs, find the correct job and click View Details.
  2. Once the job has finished, return to Devices > All Devices > Extract Logs where a link to download is seen. Download Button from OME-M
Figure 10: Download Button from OME-M.
  1. Alternatively, download the log from Monitor > Jobs and select the correct job. There is now a download button.
Monitor Jobs Download Log
Figure 11: Monitor Jobs Download Log.
 
Here is what it looks like from the Job Details page. 
 
Screenshot of Monitor Job Details Download Log
Figure 12: Screenshot of Monitor Job Details Download Log
 
  1. The log is downloaded to the CIFS, NFS, or local system that was selected. If local system is selected, the log is downloaded to the default download location for the browser being used. 
 
For pulling a SupportAssist Collection from the Lifecycle Controller, see Dell article 130772 Export SupportAssist Collection and RAID Controller Log through PowerEdge Lifecycle Controller.

Additional Information

How to Create a SupportAssist Collection in OME-M.

Duration: 00:06:09 (hh:mm:ss)
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Affected Products

Dell OpenManage Enterprise-Modular, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, Dell EMC vSAN MX740c Ready Node, Dell EMC vSAN MX750c Ready Node, Dell vSAN Ready Node MX760c

Products

iDRAC9
Article Properties
Article Number: 000214775
Article Type: How To
Last Modified: 18 Dec 2024
Version:  4
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