SourceOne Offline Access: A opção "Enable Offline Access" é desativada automaticamente no Outlook 2016

Summary: SourceOne Offline Access — a opção "Enable Offline Access" é desativada automaticamente no Outlook 2016 sempre que o Outlook é reiniciado. Erro: OfflineAccess Cache Agent: Fail to get outlook cache data! ...

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Symptoms



A opção "Enable Offline Access" é desativada automaticamente quando o Outlook é iniciado.

É possível ver os seguintes erros nos logs de rastreamento:

OfflineAccess Cache Agent: Fail to get outlook cache data!. (0x86043CB4)
OfflineAccess Cache Agent: Fail to get outlook cache data!. (0x86043CB4)
OfflineAccess Cache Agent: Fail to get outlook cache data!. (0x86043CB4) 

[OfflineAccessConfig,ExCommonPageImpl.cpp(295).CExCommonPageImpl::FillRetentionPeriodCombo]


Cause

Várias versões do Outlook estão instaladas na workstation do usuário.

Resolution

O problema pode ser resolvido desinstalando as outras versões do Outlook da workstation do usuário.

Affected Products

SourceOne

Products

SourceOne, SourceOne Email Management, SourceOne for File Systems
Article Properties
Article Number: 000060430
Article Type: Solution
Last Modified: 02 Jun 2025
Version:  4
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