SourceOne 离线访问：Outlook 2016 中自动禁用“启用离线访问”选项
Summary: SourceOne 离线访问 — 在 Outlook 每次重新启动时，“启用离线访问”选项自动在 Outlook 2016 中被禁用。错误： OfflineAccess Cache Agent: Fail to get outlook cache data!
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Symptoms
Outlook 启动时，将自动禁用“启用离线访问”选项。
跟踪日志中可能会显示以下错误：
OfflineAccess Cache Agent: Fail to get outlook cache data!。 (0x86043CB4)
OfflineAccess Cache Agent: Fail to get outlook cache data!。(0x86043CB4)
OfflineAccess Cache Agent: Fail to get outlook cache data!。 (0x86043CB4)
[OfflineAccessConfig,ExCommonPageImpl.cpp(295).CExCommonPageImpl::FillRetentionPeriodCombo]
Cause
用户工作站上安装了多个版本的 Outlook。
Resolution
通过从用户工作站卸载其他版本的 Outlook，可以解决此问题。
Affected Products
SourceOneProducts
SourceOne, SourceOne Email Management, SourceOne for File SystemsArticle Properties
Article Number: 000060430
Article Type: Solution
Last Modified: 02 Jun 2025
Version: 4
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