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Article Number: 000082121


Integrated Data Protection Appliance (IDPA): Deployment of IDPA on DP5300 fails with: -ddadapter.DataDomainPlugin: Failed to execute: elicense update

Article Content


Symptoms



During deployment of DP5300, it fails at 9% with Error: Failed to configure license.

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In the ACM server.log you will see the following error:
2020-03-10 09:51:48,861 INFO  [pool-14-thread-2]-util.SSHUtil: Remote command using SSH execution status:    Host     : [x.x.x.x]    User     : [sysadmin]    Password : [*********]    Command  : [elicense update]    STATUS   : [133]
2020-03-10 09:51:48,861 INFO  [pool-14-thread-2]-util.SSHUtil:     STDOUT   : [
            Existing licenses:
            No licenses found.
            New licenses:]
2020-03-10 09:51:48,861 INFO  [pool-14-thread-2]-util.SSHUtil:     STDERR   : [
            **** Licenses file content error:
            **** This platform does not support CLOUDTIER-CAPACITY license.]
2020-03-10 09:51:48,861 ERROR [pool-14-thread-2]-util.SSHUtil: Failed to executed remote command using SSH.
2020-03-10 09:51:48,861 INFO  [pool-14-thread-2]-ddadapter.DataDomainPlugin: Failed to execute: elicense update

Cause

This is a license issue. DP5300 does not support cloud tier, but the license has a cloud tier license included.

Resolution

Get in touch with the licensing team and have the cloud tier section removed from the license. 
Once this is removed you can re-run the deployment with the new license.

Please contact Support if you have any questions or needed further assistance on this issue.

Article Properties


Affected Product

Integrated Data Protection Appliance Family

Product

PowerProtect DP5300, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution