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Article Number: 000126216

How to Uninstall VMware Carbon Black Cloud Endpoint

Summary: VMware Carbon Black Cloud Endpoint can be uninstalled by following these instructions for Windows, Mac, and Linux.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

VMware Carbon Black Cloud Endpoint may be uninstalled to:

  • Troubleshoot the product.
  • Address operating system incompatibilities.
  • Fix licensing discrepancies.

This article covers the steps to uninstall the product.

Affected Products

  • VMware Carbon Black Cloud Endpoint

Affected Operating Systems

  • Windows
  • Mac
  • Linux

Cause

Not applicable.

Resolution

VMware Carbon Black Onboarding Part 4: Uninstall and Troubleshooting

Duration: 03:03
Closed captions: Available in multiple languages

Click Windows, Mac, or Linux for the steps to uninstall VMware Carbon Black Cloud Endpoint.

Windows

VMware Carbon Black Cloud Endpoint on Windows can be uninstalled through the:

  • User interface (UI)
  • Command-line interface (CLI)
  • VMware Carbon Black Cloud

Click the preferred method for more information.

To uninstall:

Note:
  1. As an administrator, right-click the Windows start menu and then click Run.

Run

  1. In the Run UI, type appwiz.cpl and then press OK.

Run UI

  1. In Programs and Features, double-click Cb Defense Sensor [BIT].

Cb Defense Sensor

Note: [BIT] = 32 or 64 bit.
  1. Click Yes.

Uninstalling Cb Defense Sensor

  1. If User Account Control (UAC) is enabled, click Yes.

User Account Control prompt

Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, reference How to Remove Devices from the VMware Carbon Black Cloud.

To uninstall:

  1. As an administrator, right-click the Windows start menu and then click Run.

Run

  1. In the Run UI, type cmd and then press CTRL+SHIFT+ENTER. This runs Command Prompt as an admin.

Run UI

  1. In Command Prompt, type cd [DIRECTORY]\Confer and then press Enter.

Changing directory

Note:
  • [DIRECTORY] represents the path where the Confer directory resides.
  • The path in the example image may differ in your environment.
  1. Type uninstall.exe /uninstall [UNINSTALL CODE] and then press Enter.

Uninstalling

Note:
  1. Type exit and then press Enter.

Exiting

Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, reference How to Remove Devices from the VMware Carbon Black Cloud.

To uninstall:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant.
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black sign-in

  1. In the left menu pane, click Endpoints.

Endpoints

  1. Locate and then check the targeted DEVICE NAME.

Selecting a device

Note: The example DEVICE NAME will differ in your environment.
  1. Click Take Action and then select Uninstall.

Uninstall

  1. Click Uninstall.

Uninstall button

Note: With an active connection, the device is uninstalled within 15 minutes.

Mac

VMware Carbon Black Cloud Endpoint can be uninstalled on Mac through the:

  • User Interface (UI)
  • Terminal
  • VMware Carbon Black Cloud Endpoint Cloud

Click the preferred method for more information.

To uninstall:

  1. Double-click confer_installer_mac-[VERSION].dmg.

macOS installer

Note:
  1. Double-click CbDefense Uninstall.

CbDefense Uninstall

  1. If prompted, click Open. Otherwise, go to Step 4.

Open

  1. Click Yes - Uninstall.

Yes - Uninstall

  1. If prompted, populate the uninstall code and then click Confirm. Otherwise, go to Step 6.

Populating an uninstall code

Note:
  1. Populate the User Name and Password. Once populated, click OK.

Populating a user name and password

  1. Click Close.

Uninstall confirmation

Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, reference How to Remove Devices from the VMware Carbon Black Cloud.

To uninstall:

  1. From the Apple menu, click Go and then select Utilities.

Utilities

  1. In the Utilities menu, double-click Terminal.

Terminal

  1. In terminal, type sudo /Applications/Confer.app/uninstall -y -c [UNINSTALL CODE] and then press Enter.

Uninstalling

Note:
  1. Populate the Password for the account being used and then press Enter.

Password prompt

  1. Once uninstallation has completed, type exit and then press Enter.

Uninstall confirmation

Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, reference How to Remove Devices from the VMware Carbon Black Cloud.

To uninstall:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant.
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black sign-in

  1. In the left menu pane, click Endpoints.

Endpoints

  1. Locate and then check the targeted DEVICE NAME.

Selecting an example device

Note: The DEVICE NAME in the example image will differ in your environment.
  1. Click Take Action and then select Uninstall.

Uninstall

  1. Click Uninstall.

Uninstall button

Note: With an active connection, the device is uninstalled within 15 minutes.

Linux

Click the appropriate operating system for the steps to uninstall VMware Carbon Black Cloud Endpoint.

To uninstall:

  1. Open Terminal.

Terminal

  1. Type sudo rpm -e cb-psc-sensor and then press Enter.

Uninstalling

  1. Populate the password for the account being used and then press Enter.

Password prompt

  1. Once uninstallation has completed, type exit and then press Enter.

Uninstall confirmation

Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, reference How to Remove Devices from the VMware Carbon Black Cloud.

To uninstall:

  1. Open Terminal.

Terminal

  1. Type sudo dpkg –purge cb-psc-sensor and then press Enter.

Uninstalling

  1. Populate the password for the account being used and then press Enter.

Password prompt

  1. Once uninstallation has completed, type exit and then press Enter.

Uninstall confirmation

Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, reference How to Remove Devices from the VMware Carbon Black Cloud.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Article Properties

Affected Product

VMware Carbon Black

Last Published Date

20 Jan 2023

Version

22

Article Type

Solution

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