PPDM | Upgrade fails with: puppet configuration has failed at (run bin file execution)

Summary: When performing an upgrade of the PPDM appliance, the upgrade fails with the error message "PowerProtect Data Manager update failed, puppet configuration has failed at (run bin file execution). The upgrade will fail and the PPDM appliance should be rolled back to the snapshot taken prior to the upgrade. ...

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Symptoms

In the /var/log/brs/upgrade/upgrademgr.log, you see an entry similar to;

2023-05-11T07:20:36.065Z INFO [] [upgrademgr-task-executor-1] [][][][TRACE_ID:b7311cb4e71eed3d][] com.emc.brs.upgrademgr.service.PuppetRunner - ESC[mNotice: /Stage[main]/Ecdm::Component::Bin-execution/Exec[run bin file execution]/returns: Not enough space left in /tmp (1475488 KB) to decompress /data01/brs/upgrade/vProxy/vproxy-upgrade-19.13.0-20.bin (1888372 KB)ESC[0m

 

Cause

In order to perform the upgrade of the PPDM appliance, we must have 8 GB of free space on the /tmp partition of the PPDM.

Resolution

Affected versions: This behavior can occur on any PPDM.

Fixed Version: 19.14

Workaround: 
Run the commands to identify the largest files in the / partition.
Remove these files to free up space and try the upgrade again.

sudo find /home -type f -printf '%s %p\n' | sort -nr | head -10
sudo find /tmp -type f -printf '%s %p\n' | sort -nr | head -10

 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000214545
Article Type: Solution
Last Modified: 12 Sep 2023
Version:  2
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