PPDM | O upgrade apresenta falha com: puppet configuration has failed at (run bin file execution)

Summary: Ao executar um upgrade do equipamento PPDM, o upgrade apresenta falha com a mensagem de erro "PowerProtect Data Manager update failed, puppet configuration has failed at (run bin file execution). O upgrade apresentará falha e o equipamento PPDM deverá ser reverso para o snapshot obtido antes do upgrade. ...

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Symptoms

Em /var/log/brs/upgrade/upgrademgr.log, você verá uma entrada semelhante a;

2023-05-11T07:20:36.065Z INFO [] [upgrademgr-task-executor-1] [][][][TRACE_ID:b7311cb4e71eed3d][] com.emc.brs.upgrademgr.service.PuppetRunner - ESC[mNotice: /Stage[main]/Ecdm::Component::Bin-execution/Exec[run bin file execution]/returns: Not enough space left in /tmp (1475488 KB) to decompress /data01/brs/upgrade/vProxy/vproxy-upgrade-19.13.0-20.bin (1888372 KB)ESC[0m

 

Cause

Para realizar o upgrade do equipamento PPDM, precisamos ter 8 GB de espaço livre na partição /tmp do PPDM.

Resolution

Versões afetadas: Esse comportamento pode ocorrer em qualquer PPDM.

Versão fixa: 19.14

Solução temporária: 
Execute os comandos para identificar os maiores arquivos na partição/.
Remova esses arquivos para liberar espaço e tente fazer o upgrade novamente.

sudo find /home -type f -printf '%s %p\n' | sort -nr | head -10
sudo find /tmp -type f -printf '%s %p\n' | sort -nr | head -10

 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000214545
Article Type: Solution
Last Modified: 12 Sep 2023
Version:  2
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