BIOS Update Fails with Kaspersky Endpoint Security Installed

Summary: This article provides information about why BIOS updates fail on some Dell computers.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

BIOS updates may fail on a computer with the following message: "Your PC needs to be restarted to finish setting up this device: dbutildrv2 device"

Affected Platforms:

  • OptiPlex 3000 Micro
  • OptiPlex 5000 Micro
  • Latitude 5430

Cause

This is due to the Kaspersky Endpoint Security installed on the computer.

Resolution

Remove the Kaspersky Endpoint Security, and the BIOS installs without issue. To remove the software, see Drivers and Downloads FAQs. Alternatively, go to KasperskyThis hyperlink is taking you to a website outside of Dell Technologies. for a patch to resolve the issue without removing the software.

Affected Products

Latitude 5430, OptiPlex 3000 Micro, OptiPlex 5000 Micro
Article Properties
Article Number: 000224126
Article Type: Solution
Last Modified: 16 Apr 2025
Version:  5
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