Samsung PM9F1 SSD is Not Detected

Summary: Dell computers with a Samsung PM9F1 1 TB or 2 TB solid state drive (SSD) may blue screen or indicate that the SSD is not detected.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Computers with the Samsung PM9F1 SSD may encounter a blue screen error or an error message indicating that the SSD is not detected. There are different error messages that can be presented.

Note: When this issue occurs, the computer does not recover after rebooting. Even after multiple attempts to restart, the computer remains inoperable and either continues to display the error message that the SSD is not detected or fails to boot into the operating system.

Affected SSD Dell Part Numbers (DPNs):

  • Samsung PM9F1 non-SED
    • 1 TB 4JY3N - Firmware version 77320309 or lower
    • 2 TB 7818M - Firmware version 77320309 or lower
  • Samsung PM9F1 SED
    • 1 TB 24YVF - Firmware version 77320359 or lower
    • 2 TB WGDX1 - Firmware version 77320359 or lower

Affected Platforms:

  • Alienware Area-51 AAT2250
  • Alienware Aurora R16
  • Alienware m16 R2
  • Alienware m18 R2
  • Alienware x16 R2
  • Dell Pro 16 Plus PB16250
  • Dell Pro Rugged 13 RA13250
  • Dell Pro Rugged 14 RB14250
  • Inspiron 16 Plus 7640
  • Latitude 3440
  • Latitude 5430 Rugged
  • Latitude 5540
  • Latitude 5550
  • Latitude 7330 Rugged Extreme
  • Mobile Precision 3591
  • Mobile Precision 5690
  • OptiPlex All-in-One Plus 7420
  • OptiPlex Micro 7020
  • OptiPlex Small Form Factor 7020
  • OptiPlex Tower 7020
  • OptiPlex XE4
  • Precision 3260 XE Compact
  • Precision 3280 Compact
  • Precision 3280 XE Compact
  • Precision 3460 Small Form Factor
  • Precision 3460 XE Small Form Factor
  • Precision 3580
  • Precision 3581
  • Precision 3590
  • Precision 3660 XE Tower
  • Precision 3680 Tower
  • Precision 5480
  • Precision 5490
  • Precision 5680
  • Precision 5860 Tower
  • Precision 7680
  • Precision 7780
  • Precision 7865 Tower
  • Precision 7875 Tower
  • Precision 7960 Rack
  • Precision 7960 Tower
  • XPS 13 9340
  • XPS 13 9345
  • XPS 13 9350
  • XPS 14 9440
  • XPS 15 9530
  • XPS 16 9640
  • XPS 8960

Cause

The SSD is not being recognized because of a brief power surge that caused an error in its memory. This error is preventing the SSD from functioning properly and cannot be recovered.

Resolution

Updating the firmware of the Samsung PM9F1 solid state drive (SSD) helps prevent further inconsistencies with the SSD detection.

To identify the part number of the hard drive in your computer, refer to How to Check the System Configuration on Your Dell Computer.

  • For part numbers 4JY3N (1 TB) and 7818M (2 TB), update to Samsung PM9F1 Solid State Drive firmware version 7732.0409.
  • For part numbers 24YVF (1 TB) and WGDX1 (2 TB), update to Samsung PM9F1 Solid State Drive firmware version 7732.0459.
Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Connect the AC adapter if updates are being run on a laptop.
  • Ensure that power remains connected if updates are being run on a desktop.

To download and install the firmware, reference How to Download and Install Dell Drivers and Firmware.

If the installation of the Samsung PM9F1 Solid State Drive firmware cannot be completed or if the issue persists after the installation, contact Tech Support. Tech Support can be reached by calling the support hotline, visiting Dell Support, or using the live chat feature on the website.

Affected Products

Alienware Area-51 AAT2250, Alienware Aurora R16, Alienware m16 R2, Alienware m18 R2, Alienware x16 R2, Dell Pro 16 Plus PB16250, Dell Pro Rugged 13 RA13250, Dell Pro Rugged 14 RB14250, Inspiron 16 Plus 7640, Latitude 7330 Rugged Extreme , Latitude 3440, Latitude 5430 Rugged, Latitude 5540, Latitude 5550, OptiPlex Micro 7020, OptiPlex Small Form Factor 7020, OptiPlex Tower 7020, OptiPlex All-in-One Plus 7420, OptiPlex XE4, Precision 3260 XE Compact, Precision 3280 XE Compact, Precision 3460 XE Small Form Factor, Precision 3660 XE Tower, Precision 5480, Precision 5490, Precision 3580, Precision 3581, Precision 3590, Mobile Precision 3591, Precision 5680, Mobile Precision 5690, Precision 7680, Precision 7780, Precision 3280 Compact, Precision 3460 Small Form Factor, Precision 5860 Tower, Precision 7865 Tower, Precision 7960 Rack, Precision 3680 Tower, Precision 7875 Tower, Precision 7960 Tower, XPS 13 9340, XPS 13 9345, XPS 13 9350, XPS 14 9440, XPS 15 9530, XPS 16 9640, XPS 8960 ...
Article Properties
Article Number: 000289905
Article Type: Solution
Last Modified: 10 Nov 2025
Version:  12
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