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See the Suggested Quick Fixes for a desktop or laptop keyboard not working and the keyboard troubleshooting sections for help with resolving your keyboard issues.
Updated:  December 03, 2025 ID: 000131432

This article provides information about how to troubleshoot and resolve common hard drive (HDD) or solid state drive (SSD) issues on a Dell computer.
Updated:  November 13, 2025 ID: 000179526

When using the Intel Ethernet Connection I219-LM adapter, intermittent disconnection or unstable network issues may occur.
Updated:  December 04, 2025 ID: 000367262

See the information concerning issues and questions that you might have with the motherboard in your computer.
Updated:  December 04, 2025 ID: 000177564

Information about how to download Secured Component Verification Certificates from My Account (formerly Dell Digital Locker).
Updated:  December 04, 2025 ID: 000398819

Pairing Dell Bluetooth keyboard and mouse have connect buttons.
Updated:  December 03, 2025 ID: 000132534

This article provides information about how to identify and resolve issues with RAID on a Dell computer.
Updated:  December 03, 2025 ID: 000137791

Help with work order status, Service Request status, warranty status, how to diagnose computer hardware issues and how to setup a repair when needed. And getting information about our automated support tools, shipping, delivery, and accidental damage coverage.
Updated:  December 02, 2025 ID: 000129230

Learn how to reset the BIOS or UEFI to factory default settings on a Dell laptop. Follow step-by-step instructions for UEFI BIOS utility factory reset, resetting BIOS without display, and restoring BIOS in Windows 10 and Windows 11.
Updated:  December 02, 2025 ID: 000125291

Learn about Dell computers intermittently failing to complete the Power On Self Test (POST) with an LED code of one amber and eight white, indicating a catastrophic error.
Updated:  December 01, 2025 ID: 000385726

This article provides information about Dell Family Driver Packs.
Updated:  November 28, 2025 ID: 000180534

This article provides information about the current features and versions of Ready Image.
Updated:  November 26, 2025 ID: 000205344

Learn why SupportAssist Consumer version 4.10.1 and 4.10.5 cannot open successfully and recommend restarting the computer.
Updated:  November 26, 2025 ID: 000396036

Learn about the No Post error with three-amber and six-white LED blinking on a Dell Pro desktop.
Updated:  November 25, 2025 ID: 000394087

New Chrome and Edge browser updates restrict local network access by default, impacting experiences on dell.com/support. Learn how to restore functionality by adjusting browser permissions.
Updated:  November 24, 2025 ID: 000372996

For help in Windows 11 and Windows 10 with setting up, connecting, sharing files, photos, music, and troubleshooting your wired network see the appropriate section.
Updated:  November 24, 2025 ID: 000133413

BitLocker recovery key not working or failed to unlock with this recovery key? Learn how to bypass BitLocker and unlock it from Command Prompt when stuck on the recovery blue screen.
Updated:  November 21, 2025 ID: 000130549

Is your personal computer overheating or your laptop running hot and shutting down? Learn the causes of laptop overheating, how to prevent an overheating laptop, and steps to fix a computer that overheated and shut down.
Updated:  November 20, 2025 ID: 000130867

Windows Hello is a more personal way to sign in to your Windows 11 and Windows 10 devices with a look or a touch. You get enterprise-grade security without having to type in a password.
Updated:  November 19, 2025 ID: 000148929

The keyboard does not respond, and the keyboard clicks when typing in Windows 11 or Windows 10. This is a result of accidentally enabling Filter Keys.
Updated:  November 19, 2025 ID: 000137690

Learn how to restore the Microsoft Windows taskbar and Start menu if they are missing from the screen.
Updated:  November 19, 2025 ID: 000152407

BitLocker prompting for a recovery key after a motherboard replacement? Follow this guide to fix the issue, including suspending BitLocker and adjusting TPM settings.
Updated:  November 19, 2025 ID: 000131541

BitLocker encryption provides robust security for Dell computers. Learn about necessary requirements, vital hardware specs, and key management steps for effective Windows security.
Updated:  November 18, 2025 ID: 000124701

Troubleshoot Dell desktop startup problems with a Real-Time Clock reset. Simple power button procedure fixes boot failures and black screens while keeping your files safe.
Updated:  November 18, 2025 ID: 000126023

This article provides instructions on how to run Windows Startup Repair in Windows 11 and Windows 10. Startup Repair is a Microsoft Windows feature that can fix problems with files that are required to boot the operating system.
Updated:  November 17, 2025 ID: 000123362

Dell Client Platform remediation is available for multiple OpenSSL vulnerabilities within AMI BIOS that could be exploited by malicious users to compromise the affected system.
Updated:  November 17, 2025 ID: 000318839

Learn how to locate and use your BitLocker recovery key to unlock a Windows device encrypted with BitLocker Drive Encryption.
Updated:  November 17, 2025 ID: 000204202

Fix startup problems on your Dell computer with BIOSConnect. Download SupportAssist OS Recovery on supported systems directly from Dell's servers.
Updated:  November 17, 2025 ID: 000177771

Dell BIOS recovery guide: Fix boot failure, black screen, or POST errors. Easy step-by-step instructions for hard drive and USB recovery methods.
Updated:  November 17, 2025 ID: 000132453

This article provides answers to frequently asked questions about Dell drivers and how to use the Dell Support Drivers website. Learn what Dell drivers are available, how to download and install a Dell driver, and more.
Updated:  November 17, 2025 ID: 000123347

Information about Microsoft Teams having video flickering when calling on Citrix Virtual Desktop Infrastructure (VDI).
Updated:  November 14, 2025 ID: 000390709

This article provides information about how to troubleshoot and fix issues if the computer fan is not working, the fan noise is loud, the fan is spinning slowly, and so on.
Updated:  November 13, 2025 ID: 000179087

See the section that matches the code you received, and follow the instructions listed in the Next Steps column. The 2000-8NNN informative messages below are unlikely to be displayed unless they deal with removable devices or media.
Updated:  November 13, 2025 ID: 000181162

Learn how to troubleshoot issues with your CD, DVD, or Blu-ray drive on Dell desktops and laptops. Follow these steps to resolve problems with unrecognized or unreadable disks.
Updated:  November 13, 2025 ID: 000179516

Learn how to troubleshoot and resolve a CD, DVD, or Blu-ray drive not writing or recording data to a disk. Find information to diagnose and resolve issues if your CD, DVD, or Blu-ray drive is not able to write, burn, record to a disk.
Updated:  November 13, 2025 ID: 000179508

Troubleshooting an SD card or memory card reader issues on your Dell laptop or desktop? Learn how to fix problems like SD cards not detected, card readers not working, or cards not showing up in Windows.
Updated:  November 13, 2025 ID: 000150063

Learn how to shut down, use sleep and hibernate modes, edit power plans, and prevent your Windows 11 or Windows 10 computer from turning on during hibernation. Follow the steps to optimize power settings.
Updated:  November 13, 2025 ID: 000132056

Learn how to downgrade your Dell system BIOS safely. Step-by-step instructions for downloading and downgrading to a previous BIOS version Resolve issues with ease.
Updated:  November 13, 2025 ID: 000130652

This article explains how to run memory diagnostics using the ePSA and SupportAssist tools.
Updated:  November 13, 2025 ID: 000129992

Troubleshoot issues related to the CD, DVD, or Blu-ray drive on your Dell Desktop or Laptop computer.
Updated:  November 13, 2025 ID: 000139665

Your Dell computer does not fully go into sleep mode? Learn how to fix Dell computers that do not go to sleep by updating BIOS, drivers, adjusting settings, and more for Windows 11.
Updated:  November 13, 2025 ID: 000149580

Learn how to fix a desktop or All-In-One (AIO) computer that stops responding or shows a blue screen intermittently.
Updated:  November 13, 2025 ID: 000312669

This article provides more information about how to download and install Adobe Acrobat that is purchased from Dell.
Updated:  November 12, 2025 ID: 000180687

The following article has information about downloading Microsoft Office from My Account (previously Dell Digital Locker.)
Updated:  November 11, 2025 ID: 000135141

Dell Client Platform remediation is available for multiple vulnerabilities in Intel PROSet/Wireless Wi-Fi Software that could be exploited by malicious users to compromise the affected system.
Updated:  November 11, 2025 ID: 000373430

Dell Client Platform remediation is available for vulnerability in Intel Rapid Storage Technology Software that could be exploited by malicious users to compromise the affected system.
Updated:  November 11, 2025 ID: 000326043

Reset BIOS, CMOS, or NVRAM on your Dell system with easy, step-by-step methods to fix boot issues and restore default settings
Updated:  November 10, 2025 ID: 000124377

This article describes what to do when keys in the Dell Pro Keyboard and Mouse KM5221W keyboard start to repeat by themselves.
Updated:  November 08, 2025 ID: 000216039

The following article provides information about a problem with the Dell Pro Keyboard and Mouse (KM5221W). The keyboard and mouse do not work and reports a dongle mismatch.
Updated:  November 07, 2025 ID: 000194959

Learn what to do when SQL Server cannot be installed on an SSD and gives an error of "Unable to install SQL Server" with an exit code of 2061893606.
Updated:  November 06, 2025 ID: 000379457

Information about how to download and install the latest BIOS or UEFI updates on a Dell computer. This guide covers accessing BIOS or UEFI, updating using USB or Windows, and recovering corrupt BIOS or UEFI on Dell computers.
Updated:  November 06, 2025 ID: 000124211

Basic troubleshooting steps for Personal Computers that power on but fail to boot into Windows. Computers passing the BIOS screen but fail to load the OS are experiencing a no boot state.
Updated:  November 05, 2025 ID: 000124359

ProDeploy Plus and ProDeploy Essential need to know information. Most new Dell computers come with a setup program to help you get started quickly. Your employer may provide a customized setup or automated process.
Updated:  November 05, 2025 ID: 000387825

This article discusses how to download and install Adobe Photoshop Elements or Adobe Premier Elements that are sold on Dell platforms.
Updated:  November 04, 2025 ID: 000182101

This article provides information about how to carry out a clean installation of the Ubuntu Linux operating system on your Dell Computer.
Updated:  November 04, 2025 ID: 000131655

This guide explains how to check your computer's components list online. This includes hardware, software, and services purchased with the computer.
Updated:  November 03, 2025 ID: 000125283

Discover what Wake-on-LAN (WOL) is and how to troubleshoot it. Learn the steps to enable WOL in the BIOS and optimize network adapter settings for seamless remote access.
Updated:  October 29, 2025 ID: 000129137

Dell Command | Deploy Driver Packs for Dell Pro Desktops models
Updated:  October 29, 2025 ID: 000224876

This article discusses the End of Life and End of Support dates for Dell Digital Delivery and Alienware Delivery, as well as options to migrate to other software delivery tools.
Updated:  October 28, 2025 ID: 000336300

This article provides information about how to scan your Dell computer for driver updates, and automatically download and install the latest drivers.
Updated:  October 28, 2025 ID: 000133088

This article provides information about how to identify and troubleshoot STOP Code Errors (Black Screen or Blue Screen errors) on a Dell computer. Find troubleshooting steps to resolve blue screen or stop errors.
Updated:  October 28, 2025 ID: 000123379

This article provides the summary on the Dell Pro Desktops QCM1250 Windows 11 Driver Pack.
Updated:  October 28, 2025 ID: 000303348

This article provides the summary on the Dell Pro Desktops QBM1250/QCM1250 Windows 10 Driver Pack.
Updated:  October 28, 2025 ID: 000303344

Learn how to find and check your laptop or tablet model with our guide. Identifying the product allows you to get model-specific support such as drivers, manuals, and specifications.
Updated:  October 27, 2025 ID: 000124353

The following article provides information about the availability of Linux Operating Systems on Dell computer's and how Dell supports them.
Updated:  October 27, 2025 ID: 000138246

SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues.
Updated:  October 24, 2025 ID: 000177401

Learn what to do if SupportAssist v4.10.1 shows an invalid message relating to the Internet not working.
Updated:  October 22, 2025 ID: 000379372

Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product.
Updated:  October 22, 2025 ID: 000132024

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Software that could be exploited by malicious users to compromise the affected system
Updated:  October 21, 2025 ID: 000322814

This article provides information and common questions about the Dell AR Assistant app for smartphones, including installation and troubleshooting.
Updated:  October 20, 2025 ID: 000177613

Learn how to enable boot from CD or DVD option in the Unified Extensible Firmware Interface (UEFI) BIOS with UEFI boot mode enabled.
Updated:  October 17, 2025 ID: 000124391

Learn about how the Dell Pro Webcam - WB5023 and Dell Webcam - WB3023 must have the microphone enabled to use it.
Updated:  October 17, 2025 ID: 000213452

The following article is a step-by-step guide you through how to troubleshoot start up issues with your desktop.
Updated:  October 17, 2025 ID: 000129583

This article discusses how to install McAfee Business Protection purchased from Dell.
Updated:  October 15, 2025 ID: 000214375

This article lists Dell computers that have previously been tested for upgrade from Windows 10 to Windows 11, and to update from Windows 11 to Windows 11 2022 Update (build 22H2). Beginning with Windows 11 Build 23H2, Dell will not provide a list of update testing between versions of Windows 11. However, Dell will continue to support the factory installed operating system and updates provided by Microsoft through Windows Update.
Updated:  October 15, 2025 ID: 000187485

If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS.
Updated:  October 15, 2025 ID: 000129450

Forgot your Admin, System, or HDD password in BIOS? Learn safe methods via BIOS settings, jumpers, or Dell password release code—to reset or clear passwords easily.
Updated:  October 13, 2025 ID: 000131024

Learn how to access the Windows Recovery Environment (Windows RE) on Dell PCs using built-in Windows options, Dell SupportAssist OS Recovery, and Command Prompt. Use this guide to troubleshoot and repair startup issues.
Updated:  October 10, 2025 ID: 000113309

Discover Dell's display resolution guidelines for LCD panels on our monitors and laptops. We explain what dots and pixels are, introduce you to the Premium Panel Exchange, and show you how to spot bright or dead pixels on your screen.
Updated:  October 07, 2025 ID: 000126004

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.
Updated:  October 07, 2025 ID: 000196860

Secure your digital life with ease - learn how to install McAfee+ Premium for unparalleled online protection. Click for a step-by-step guide!
Updated:  October 02, 2025 ID: 000222021

Facing camera or microphone issues in Windows 11 or 10? Explore simple steps to resolve privacy settings and get your devices working again on desktops, laptops, and tablets.
Updated:  September 30, 2025 ID: 000133755

Learn how to add (pair) Bluetooth devices in Windows 11 and Windows 10. Get step-by-step instructions to connect Bluetooth devices such as keyboards, mice, speakers, and headsets, and how to troubleshoot pairing issues.
Updated:  September 28, 2025 ID: 000136692

Learn how to reset or reinstall Windows 11 on your Dell computer. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more.
Updated:  September 26, 2025 ID: 000192698

This article helps you identify the type of optical drive or optical disk issue based on the symptoms and provide links to helpful troubleshooting resources.
Updated:  September 19, 2025 ID: 000126039

WinPE 11 driver pack.
Updated:  September 19, 2025 ID: 000211541

Cannot access your NVMe drive due to password lock? Learn your two recovery options: BIOS admin password or PSID (erases all data).
Updated:  September 18, 2025 ID: 000126556

This article provides information about Intel 11th, 12th, 13th, and 14th Generation processors, where installation drives are not found during Windows 11 and Windows 10 installation using retail media or downloaded media from the Microsoft Media Creation Tool.
Updated:  September 17, 2025 ID: 000188116

This article provides advanced troubleshooting steps for resolving desktop display issues when common fixes fail. When the common fixes do not resolve the issue, use this guide for detailed troubleshooting steps to help resolve your desktop’s display problems.
Updated:  September 16, 2025 ID: 000132354

This article covers Linux system BIOS settings recommendations.
Updated:  September 15, 2025 ID: 000123462

Learn how to resolve a Blue Screen error occurs on a Dell desktop with an NVIDIA graphics card.
Updated:  September 15, 2025 ID: 000323025

Learn the steps to use the Secure Boot Default Database (DB) in the BIOS to overwrite the Active DB used to boot the operating system with Secure Boot.
Updated:  September 12, 2025 ID: 000368610

This article lists those Dell products that have been tested for compatibility with each version of Windows 11.
Updated:  September 12, 2025 ID: 000054430

Troubleshoot Windows Hello PIN issues on Windows 10. Learn how to change, reset, or set up your Microsoft PIN to resolve sign-in problems and resolve error messages.
Updated:  September 11, 2025 ID: 000143725

This article provides information about new DDR3L memory shipping on newer laptops. Some information about DDR3 vs DDR3L memory is also listed.
Updated:  September 09, 2025 ID: 000132438

This article describes how to guide a customer through changing the operating system language in Windows 11.
Updated:  September 08, 2025 ID: 000203574

This article provides information about what memory issues can be seen and how to troubleshoot them on a Dell Desktop computer.
Updated:  September 08, 2025 ID: 000126068

If your Dell desktop or all-in-one (AIO) desktop is not able to turn on, follow the troubleshooting steps to help you resolve power issues. Learn how to perform basic checks to identify why your desktop is not able to turn on.
Updated:  September 08, 2025 ID: 000125186

Learn how to update the BIOS on your computer using the BIOS executable file that is copied to a USB drive from the One Time Boot menu.
Updated:  September 08, 2025 ID: 000128928

Learn about how to resolve common issues such as Trusted Platform Module (TPM) errors, TPM not detected, TPM missing, or issues with BitLocker on a Dell computer.
Updated:  September 08, 2025 ID: 000103639

The following article takes you through several methods for removing Applications, Programs, and Updates in the Windows 11, and Windows 10 operating system.
Updated:  September 08, 2025 ID: 000137586

This article is a guide to identifying and resolving start-up or power issues with your Dell computer. Is it a No Power with no signs of life? Do you see a No POST with Diagnostic LEDs or Beeps? Is it a No Boot which cannot load the Operating System? A No Video where the device starts but nothing that is seen on the display?
Updated:  September 08, 2025 ID: 000125609

How to use the System File Checker (SFC) command "sfc /scannow" to scan and repair system files in Windows. System File Checker (SFC) helps repair corrupt files that cause boot-related issues.
Updated:  September 05, 2025 ID: 000126064

Information about supported commands for Dell Data Wipe.
Updated:  September 05, 2025 ID: 000186133

Dell Data Wipe securely erases all internal storage via BIOS—ideal for resale, repurpose, or disposal. Protect privacy with enterprise-grade erasure.
Updated:  September 05, 2025 ID: 000146892

Forgot your Dell BIOS password? Learn how to reset system, admin, or HDD passwords securely with Dell Support and regain access to your device.
Updated:  September 05, 2025 ID: 000140298

About hard drive (HDD) and BIOS passwords on Dell computers. Discover setup instructions, troubleshooting tips, and how to handle password issues.
Updated:  September 05, 2025 ID: 000132226

Secure your BIOS or UEFI with an Admin Password (sometimes called Setup Password). Protect your system BIOS or UEFI from unauthorized changes with our step-by-step guide.
Updated:  September 05, 2025 ID: 000219905

Secure your computer at power on. Learn how to set a System BIOS password to prevent unauthorized start-ups.
Updated:  September 05, 2025 ID: 000219524

Protect your data even if your drive is removed—learn how to set a hard drive password in the BIOS on your Dell computer.
Updated:  September 05, 2025 ID: 000144307

For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, see the sections below.
Updated:  September 03, 2025 ID: 000126781

Learn how to setup dual or multiple monitors in Microsoft Windows and troubleshoot dual or multiple monitor issues. Learn how to connect your computer to a TV or a Dell wireless monitor.
Updated:  September 02, 2025 ID: 000024883

Learn how to set up dual or multiple monitors in Windows, adjust dual screen settings, and configure up dual or multiple monitors for better productivity, in Windows 11 and Windows 10.
Updated:  September 02, 2025 ID: 000134286

A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem.
Updated:  September 02, 2025 ID: 000139016

How to create a bootable USB flash drive for BIOS updates, operating system installations, and non-booting computers using the Dell Diagnostic Deployment Package (DDDP).
Updated:  September 01, 2025 ID: 000145519

Update your Dell BIOS using a USB drive when Windows won't boot. Quick F12 menu method for emergency BIOS flashing.
Updated:  September 01, 2025 ID: 000123870

Learn what a Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU) is and guidance on how to replace these parts.
Updated:  August 29, 2025 ID: 000133412

Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. This is ideal for scenarios like computer crashes, hard drive replacements, or other software issues.
Updated:  August 28, 2025 ID: 000123667

This article provides information about Dell desktops restarting automatically after modifying the Watchdog Timer support in BIOS.
Updated:  August 26, 2025 ID: 000361683

Learn about the Dell Depot Diagnostics Service and how this process works to help you resolve system problems.
Updated:  August 19, 2025 ID: 000138186

Dell Client Platform remediation is available for multiple MediaTek Wi-Fi and Bluetooth Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated:  August 19, 2025 ID: 000326464

This article provides information about accessing and using Purchased Apps in Dell Optimizer (DO) version 6.x.
Updated:  August 18, 2025 ID: 000270498

Create and manage disk partitions in Windows 11 and 10. Additional information can be found in the linked content from Microsoft.
Updated:  August 18, 2025 ID: 000143677

This article discusses how to download and install Foxit PDF Editor (formerly Foxit PhantomPDF) that is sold on Dell computers.
Updated:  August 14, 2025 ID: 000191688

Learn about a blue screen error seen on Dell desktops with NVIDIA GeForce Graphics cards installed.
Updated:  August 13, 2025 ID: 000222850

Dell Client Platform remediation is available for multiple vulnerabilities in Intel PROSet/Wireless Wi-Fi Software that could be exploited by malicious users to compromise the affected system.
Updated:  August 12, 2025 ID: 000286310

This article describes resolving the "Not enough space on drive" error that occurs when attempting to download large files from Dell online applications such as Dell operating system recovery images.
Updated:  August 12, 2025 ID: 000147384

Having Wi-Fi issues on Windows 10 or 11? Troubleshoot WiFi issues like cannot connect to this network, computer not connecting to WiFi, or wireless Internet not working.
Updated:  August 07, 2025 ID: 000132488

Explore the power of Dell Optimizer - your guide to enhanced performance, AI-driven optimizations, and seamless Windows experiences. Learn more now.
Updated:  August 07, 2025 ID: 000273253

Securely erase data from your device before Trade In or Recycle by following our step-by-step instructions for Windows, Android, and Apple devices.
Updated:  August 07, 2025 ID: 000192008

See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column.
Updated:  August 06, 2025 ID: 000181167

Learn about the impact of KB5025885 on Windows Updates after May 09, 2023 that may prevent the booting of Microsoft Windows. Potential workarounds are also provided.
Updated:  July 31, 2025 ID: 000213253

Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide.
Updated:  July 31, 2025 ID: 000131491

Learn how to activate Microsoft Office 2019, 2021, 2024, or 365 on your Dell computer. Follow our instructions for activation, system requirements, and troubleshooting tips for smooth setup.
Updated:  July 31, 2025 ID: 000175225

Install or reinstall Windows 11 or 10 on Dell computers using ISO recovery media. Download the ISO, create a bootable USB or DVD, and restore or repair your system.
Updated:  July 31, 2025 ID: 000131442

This article provides a step-by-step guide for upgrading your supported Dell device to Windows 11, including information about Dell drivers and common issues.
Updated:  July 31, 2025 ID: 000192085

This article has the answers to the most frequently asked questions about DisplayPort. This covers it as a Protocol and as a Port and Connector on Dell laptops, tablets, and desktops.
Updated:  July 31, 2025 ID: 000138764

The following article provides a step-by-step guide on how to revert a Dell computer with a custom BIOS splash screen to the default Dell Splash screen.
Updated:  July 31, 2025 ID: 000129832

Learn how to report a lost or stolen Dell laptop or desktop, including necessary details. Follow our guide for timely action and how to contact Dell Support.
Updated:  July 31, 2025 ID: 000129627

If you cannot find exactly what you are looking for, our Trade In-related Frequently Asked Questions can help.
Updated:  July 31, 2025 ID: 000192007

If you are looking for Dell Desktop and Laptop computer upgrades, here are the recommended hardware upgrades to consider: CPU, graphics card, memory, and storage.
Updated:  July 31, 2025 ID: 000191108

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.
Updated:  July 31, 2025 ID: 000132371

General Information about video displays that includes video connections and multiple displays.
Updated:  July 30, 2025 ID: 000052929

This article provides information about how to optimize the memory using the Disk Defragmenter option.
Updated:  July 30, 2025 ID: 000123120

Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems.
Updated:  July 30, 2025 ID: 000132245

Resolve "No bootable devices were found" error on laptops and desktops. Learn how to fix no boot device available, detected, or found by switching to UEFI mode and reinstalling Windows 10 or Linux.
Updated:  July 30, 2025 ID: 000128655

Enhance your Dell computer's speed with our comprehensive guide. Resolve slow performance issues in Windows 11 or Windows 10 by optimizing settings, drivers, and more.
Updated:  July 30, 2025 ID: 000192255

The following article provides the information about capturing an Event Trace Log (ETL). It includes the ETL and other files that can assist Dell in troubleshooting wireless issues that are only seen at customer sites.
Updated:  July 30, 2025 ID: 000150790

Windows BitLocker has become a solution for people using Windows to encrypt and secure your data. The following is how to enable and disable BitLocker using the standard methods. We do not discuss the utilization of a USB as a Trusted Platform Module (TPM) replacement and do not discuss Group Policy changes for advanced features. Domain level Group Policy changes and network-managed BitLocker setups are Best Effort and are out of the scope of support. Supported configurations are limited to single computers and locally managed BitLocker setups.
Updated:  July 30, 2025 ID: 000125409

To help with locating previously stored BitLocker recovery keys, this article describes the different storage options that each Windows operating system supports.
Updated:  July 30, 2025 ID: 000124361

Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update.
Updated:  July 30, 2025 ID: 000148845

Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address.
Updated:  July 28, 2025 ID: 000175479

This article is a guide to the various types of solid state drive (SSD) that fit in the PCIe connector on your motherboard. This guide also explains what is involved in using such a drive as your main boot driver on a Dell computer.
Updated:  July 24, 2025 ID: 000132410

Learn how to identify if the power supply unit of a Dell desktop is working. Find steps to troubleshoot issues with power supply units and running a self-test diagnostic on the power supply unit.
Updated:  July 24, 2025 ID: 000125185

This article provides information about basic safety precautions that everyone must take before accessing the internals of a computer or electrical equipment. Find information about how to protect against electrostatic discharge (ESD), prevent electrostatic damage to the components, and take safety precautions when lifting electronic equipment.
Updated:  July 24, 2025 ID: 000137973

This article provides information about hard drive encryption along with an explanation of BitLocker and troubleshooting steps to resolve hard drive encryption-related issues on a Dell computer.
Updated:  July 24, 2025 ID: 000178978

How to troubleshoot hardware error codes including PSA and ePSA, hard drive, and printer errors as well as Windows error codes.
Updated:  July 24, 2025 ID: 000124354

Understand what an optical drive is in a computer. Compatibility information about the various types of optical disc drives (ODD) and different types of optical discs.
Updated:  July 23, 2025 ID: 000147805

Learn how you can fix the issue of extra or "ghost" monitors showing up in your Windows Display Settings.
Updated:  July 23, 2025 ID: 000108307

Your product's manuals, user guides, and other documentation contains the information that you must have to get the most out of your Dell product.
Updated:  July 23, 2025 ID: 000133505

Learn how to clean (erase data or wipe data) and reset your hard drive. This guide covers wiping, cleaning up your hard drives (HDD), and securely removing all data to prepare your drive for reuse or sale.
Updated:  July 23, 2025 ID: 000134730

Learn how to run the CHKDSK utility provided in Windows 11 and Windows 10 to correct file errors or bad sectors on a hard disk.
Updated:  July 23, 2025 ID: 000148643

Dell Diagnostic Tools
Updated:  July 23, 2025 ID: 000180971

Basic info to help when you have forgotten your Windows password. This article has been superseded by the operating system specific articles within.
Updated:  July 23, 2025 ID: 000178934

This article gives information about a scenario where a Dell BIOS update fails when done through Windows Update.
Updated:  July 22, 2025 ID: 000216539

Learn how to fix desktop offset issues by updating drivers, adjusting display settings, and matching screen resolutions.
Updated:  July 22, 2025 ID: 000138732

The following article provides information about how to identify and resolve a wireless network issue on your Dell laptop or desktop with Ubuntu Linux installed.
Updated:  July 22, 2025 ID: 000130686

This article provides answers to the most frequently asked questions about the High-Definition Multimedia Interface (HDMI) port on a Dell computer.
Updated:  July 22, 2025 ID: 000139468

Know how to install Ubuntu on a USB drive to troubleshoot system issues. Follow step-by-step instructions to create a bootable USB and run Ubuntu without affecting your installed Operating System.
Updated:  July 22, 2025 ID: 000119771

The following article is a reference to the various terms used in Ubuntu Linux. This is so that its structure can be described in a logical manner. (Terms can overlap between operating systems and sometimes mean two different things simultaneously.)
Updated:  July 22, 2025 ID: 000131456

This is a list of frequently asked questions to help troubleshoot, repair, and use the USB connectors and ports on your Dell computer.
Updated:  July 22, 2025 ID: 000129226

Resolve no video issues with HDMI to DisplayPort adapters. Learn about active and passive options, ensuring compatibility with Dell computers.
Updated:  July 22, 2025 ID: 000125170

Learn how to back up and restore in Windows 10 with File History.
Updated:  July 22, 2025 ID: 000193501

This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool.
Updated:  July 22, 2025 ID: 000149095

Learn how to enable or disable Hardware Virtualization on a Dell computer.
Updated:  July 22, 2025 ID: 000195978

This article contains information about steps for identifying unknown devices in Windows Device Manager.
Updated:  July 22, 2025 ID: 000151898

This article provides instructions on how to create a bootable USB flash drive using the Diskpart utility.
Updated:  July 22, 2025 ID: 000136959

How to set your NVIDIA card as the primary GPU, enable NVIDIA video, and switch graphics mode to switchable graphics on Dell laptops. Improve video performance and resolve issues with your frames per second (FPS), video quality, and resolutions for gaming and multimedia.
Updated:  July 22, 2025 ID: 000190229

The following article provides information about updating the BIOS on your Dell desktop or laptop running Ubuntu or some other type of Linux?
Updated:  July 22, 2025 ID: 000131486

This article details the types of ports and connectors that you can find on a computer. Computers that Dell is shipping or has shipped in the last 15 years. We also provide a guide to the older color code convention for ports and connectors.
Updated:  July 22, 2025 ID: 000132029

The following article provides information about accessing the Unified Extensible Firmware Interface (UEFI) or BIOS with Microsoft Windows 10 or 11 on a Dell computer.
Updated:  July 22, 2025 ID: 000126121

Learn how to export Event Viewer logs in Windows 11, 10, 8, and 7. This guide explains how to save logs, check system logs, and view application logs using Event Viewer. Ideal for troubleshooting and system diagnostics.
Updated:  July 21, 2025 ID: 000124382

Find the factory installed operating system on your Dell computer at Dell's Support Website.
Updated:  July 21, 2025 ID: 000122232

Learn the steps to prevent Microsoft Teams 2.0 from slowing down your Windows 11 startup. Follow our guide to disable auto start effortlessly.
Updated:  July 21, 2025 ID: 000193477

This article walks you through the process of enabling the Windows Virtualization Based Security (VBS)/Hypervisor Enforced Code Integrity (HVCI) feature on a Dell computer.
Updated:  July 21, 2025 ID: 000192246

Learn step-by-step instructions to open Task Manager in Windows 11. Learn Task Manager shortcuts, hotkeys, and how to open Task Manager with the keyboard.
Updated:  July 21, 2025 ID: 000192107

Explore steps to reset your Microsoft password online and on Microsoft products. Resolve Microsoft Account (MSA) issues quickly.
Updated:  July 21, 2025 ID: 000192078

Learn how to change the default center-aligned taskbar in Windows 11 to be left-aligned. Follow this guide to customize the Windows 11 taskbar placement.
Updated:  July 21, 2025 ID: 000192071

Learn the process of running the PC Health Check app on Windows 10. Ensure that your computer meets Windows 11 requirements with this step-by-step guide.
Updated:  July 18, 2025 ID: 000189290

What is Modern Standby and how it compares to S3 Standby on Dell computers. Find how Modern Standby improves battery life and enables faster transitions.
Updated:  July 18, 2025 ID: 000177661

Resolving Windows Update failure to update.
Updated:  July 18, 2025 ID: 000178461

Find out more about how to clean your Dell equipment.
Updated:  July 18, 2025 ID: 000133659

Learn how to download Windows Debugger (WinDbg) and run it to read minidump files and troubleshoot bluescreen errors in a Windows operating system.
Updated:  July 17, 2025 ID: 000149411

Learn how to manage Windows 10 ISO files with oversized install.wim for FAT32. Splitting or extracting the install.wim can solve the issue.
Updated:  July 17, 2025 ID: 000127789

Learn how to check what version of Windows 11 or Windows 10 is installed from a Windows ISO file.
Updated:  July 17, 2025 ID: 000113418

Learn how to do a clean boot in Windows 10 or 11 using MSConfig. This method helps identify software conflicts by starting your computer with only essential services and drivers.
Updated:  July 17, 2025 ID: 000102564

This article describes an issue where File Explorer in Windows 10 stops responding when opened.
Updated:  July 16, 2025 ID: 000148808

Windows fails to activate automatically after having the motherboard replaced. The Windows activation status changes to error 0x803fa067.
Updated:  July 16, 2025 ID: 000218462

The following article is an overview of the Dell Command Configure, Power, Monitor, and Update Utilities. It links to the latest information available about them on the Dell support site.
Updated:  July 16, 2025 ID: 000177196

Learn how to check what processor you have in your Dell computer. Follow simple steps for Windows and Linux to check the processor generation and model.
Updated:  July 16, 2025 ID: 000204117

This article describes the support scope for personal computer Game Pass and the Xbox app on Dell devices.
Updated:  July 16, 2025 ID: 000207179

This article provides the information about reinstalling individual modern applications that are included with Windows 10.
Updated:  July 16, 2025 ID: 000125529

How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices.
Updated:  July 15, 2025 ID: 000179019

This article contains information about how to fix audio driver issues after installing Windows 10 Update KB4343909.
Updated:  July 14, 2025 ID: 000123786

The following article is a guide to the Microsoft Configuration (MSCONFIG) utility in Windows 11 and Windows 10 operating systems on Dell Laptops and Desktops.
Updated:  July 14, 2025 ID: 000136771

Learn to set up email on your Dell computer, including Gmail, Microsoft Office Outlook, and Outlook.com. Configure your email and get troubleshooting tips.
Updated:  July 14, 2025 ID: 000132373

This guide is a series of questions commonly asked about the Microsoft 365. (Formerly Office 365.) If your answer is not found here, use the website links at the bottom of the page.
Updated:  July 14, 2025 ID: 000178855

This article provides information about quickly getting up and running after updating to the Windows 10 operating system.
Updated:  July 14, 2025 ID: 000138854

This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Windows 11.
Updated:  July 14, 2025 ID: 000192067

The following article provides information about how to reset Windows Hello. These steps are required if the options gray out after upgrading your Trusted Platform Module (TPM) on a Dell laptop or desktop.
Updated:  July 14, 2025 ID: 000145172

Learn how to enable or disable virtualization in Windows 10, including how to turn off virtualization, enable Virtual Machine Platform, and troubleshoot BIOS settings for virtualization.
Updated:  July 14, 2025 ID: 000195980

Explore how to download and install McAfee products purchased at Dell. This guide covers McAfee LiveSafe, Small Business Security, Business Protection, and McAfee+ Premium. Get started with your McAfee subscription today.
Updated:  July 14, 2025 ID: 000131535

Learn how to type special characters on a keyboard in Windows. Learn about alt codes, the Character Map, and shortcuts to type symbols with the keyboard.
Updated:  July 14, 2025 ID: 000175486

This article provides information about support notifications for driver updates. Learn how to create and manage notifications for your Dell products.
Updated:  July 14, 2025 ID: 000139419

Learn how to install or upgrade RAM on your Dell computer, whether it is a laptop or a PC. Step-by-step guide to upgrading and installing system memory on your device.
Updated:  July 11, 2025 ID: 000129299

The following article provides information about How to increase RAM using USB drive in Windows 8 & 10. You can increase the RAM by using ReadyBoot or Virtual Memory.
Updated:  July 11, 2025 ID: 000149907

Discover steps to resolve Windows 10 shutdown issues with our guide. Learn about the Fast Startup feature, full shutdown methods, and command-line solutions. Ensure that your system shuts down completely for optimal performance.
Updated:  July 11, 2025 ID: 000124687

Learn about the Driver Detection not Available message that appears on the Dell support driver download page.
Updated:  July 11, 2025 ID: 000200106

The following article provides information about the various ways to set up a Windows Hello PIN login. Windows Hello is designed for laptops, tablets, and desktops running the Microsoft Windows 11 and Windows 10 operating systems.
Updated:  July 11, 2025 ID: 000149166

Explore step-by-step instructions to verify the original installation date of Windows on your Dell computer.
Updated:  July 11, 2025 ID: 000131940

This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX.
Updated:  July 10, 2025 ID: 000137111

Having problems with sleep or hibernation on your Dell laptop or desktop? Learn how to troubleshoot Windows 10 and 11 sleep mode, hibernation settings, and power issues with solutions.
Updated:  July 10, 2025 ID: 000129843

This article is a guide to clear the cache and browser history for common browsers. Browsers that are used on Dell computers with the Windows 10 and 11 operating system.
Updated:  July 10, 2025 ID: 000136315

This article provides a solution to your Windows 10 computer sticking in an infinite loop when starting up.
Updated:  July 10, 2025 ID: 000147138

How to add apps to the startup folder in Windows 10 using simple steps and commands. Optimize startup programs for a faster boot and know the use of the shell startup command.
Updated:  July 10, 2025 ID: 000124550

Know all about Windows command prompts - including basic commands list, running commands prompts, access previous commands, most used commands, and related helpful information.
Updated:  July 10, 2025 ID: 000130703

The following article contains information about multiple troubleshooting steps to fix sleep, suspend, and hibernate issues on Windows computers that turn on.
Updated:  July 10, 2025 ID: 000129781

The following article provides information about how to boot to the Windows 11, or Windows 10 advanced startup options menu on your Dell computer.
Updated:  July 10, 2025 ID: 000147155

If the customer restores the computer back to the factory image, the removed application list can incorrectly show "McAfee LiveSafe" as a removed application.
Updated:  July 10, 2025 ID: 000181135

Discover how to quickly locate the 20-digit Dell PPID (Part Piece Identification) number on any Dell component. Complete walkthrough for batteries, adapters, monitors, docking stations, keyboards, mice, and motherboards with both physical and digital methods.
Updated:  July 10, 2025 ID: 000125347

Replace the CMOS battery in your Dell desktop computer to maintain BIOS settings and system time. This guide covers the steps for removing, installing, and safely disposing of the motherboard battery, ensuring your BIOS functions properly.
Updated:  July 09, 2025 ID: 000135183

Information about Dell computers with Linux Operating Systems (OS) and support for Wi-Fi 7 (802.11be).
Updated:  July 08, 2025 ID: 000309405

Learn how to find or Identify the wireless (Wi-Fi) network adapter on your Dell computer to update drivers and check Wi-Fi compatibility.
Updated:  July 08, 2025 ID: 000129554

Some newly purchased Dell computers may experience an issue activating Microsoft Office. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your Microsoft Office software.
Updated:  July 03, 2025 ID: 000340145

Some newly purchased Dell computers may experience an issue activating Game Pass. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your entitled Game Pass offer.
Updated:  July 02, 2025 ID: 000340108

Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer.
Updated:  July 02, 2025 ID: 000124626

This article provides step-by-step instructions on how to boot into safe mode in Windows 11 or Windows 10.
Updated:  June 30, 2025 ID: 000124344

This article serves as a guide to provide useful tips and guidance on arranging an out of warranty repair for your Dell computer.
Updated:  June 30, 2025 ID: 000132374

This article provides information about guidelines for automating or using scripts to install or manage Dell TPM firmware updates.
Updated:  June 30, 2025 ID: 000129290

Learn to distinguish M.2 cards, including slots, keys, sizes, and types. Understand M.2 slot functionality, M.2 and PCIe interfaces, and the M.2 platform's versatility.
Updated:  June 30, 2025 ID: 000144170

This article describes the TPM firmware update process.
Updated:  June 27, 2025 ID: 000184894

This article provides information about how to connect a monitor or projector to a Dell desktop, all-in-one, or laptop. Learn about the different types of video connectors, configure video settings and helpful links to troubleshooting guides.
Updated:  June 26, 2025 ID: 000132424

This article provides information about different backup data options in Microsoft Windows.
Updated:  June 25, 2025 ID: 000130375

Changing the advanced Wi-Fi adapter settings in Windows may help to prevent slow performance and intermittent connection. Follow the instructions for steps on how to access these settings.
Updated:  June 25, 2025 ID: 000132395

Having trouble with external speakers not working on your Personal Computer? Learn how to fix external speaker issues in Windows, including solutions for Personal Computer speakers not working, set default output, running diagnostics, and update drivers.
Updated:  June 25, 2025 ID: 000124155

Learn how to defrag your hard drive with the disk defragmenter in Windows 11 and Windows 10. Improve performance by reducing fragmentation and speeding up your personal computer.
Updated:  June 24, 2025 ID: 000177397

Learn how to change the display or video settings in Microsoft Windows 11 and Windows 10 on your Dell computer. Find information about how to change the screen resolution, refresh rate and size of fonts, icons and improve text.
Updated:  June 23, 2025 ID: 000129416

Learn how to use Windows Push-Button Reset to restore your Windows operating system to factory settings.
Updated:  June 23, 2025 ID: 000147320

This article describes an issue where the TPM cannot be configured because it is in an owned state.
Updated:  June 23, 2025 ID: 000139777

Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency.
Updated:  June 23, 2025 ID: 000129805

Learn how to run a self-test diagnostic on the power supply unit of a Dell desktop or all-in-one computer. Built-in Self Test (BIST) helps determine if the power supply unit is working.
Updated:  June 20, 2025 ID: 000125179

This article takes you through the beep codes for the Dell Inspiron, Vostro, OptiPlex, and XPS desktop computers.
Updated:  June 20, 2025 ID: 000124349

Learn how to create and then log in to a local account in Microsoft Windows.
Updated:  June 20, 2025 ID: 000140161

What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan.
Updated:  June 20, 2025 ID: 000145629

This article provides information about System Restore in Microsoft Windows. Learn how to create a restore point and how to restore the system files and settings in Microsoft Windows. Find step-by-step instructions to recover the computer using the System Restore feature in Microsoft Windows.
Updated:  June 20, 2025 ID: 000148025

Learn how to create a Windows password reset USB flash drive in Windows 11 and 10. Use a password recovery USB flash drive to reset your Windows login password.
Updated:  June 20, 2025 ID: 000135680

Create a Windows 10 recovery media for your Dell computer. This guide covers using a Windows recovery disk or USB to restore Windows if there are system issues. Essential for reinstallation and troubleshooting on Dell PCs
Updated:  June 20, 2025 ID: 000177164

See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer.
Updated:  June 20, 2025 ID: 000124379

Transfer Outlook email, calendar, and contacts to another computer using a PST file. Learn how to export Outlook items to an Outlook Data File (.pst) and import them seamlessly.
Updated:  June 20, 2025 ID: 000138994

This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer.
Updated:  June 19, 2025 ID: 000198182

This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows.
Updated:  June 19, 2025 ID: 000132224

Learn to install printer drivers from older Windows versions when current drivers are unavailable. Includes instructions for resolving compatibility issues for inkjet and laser printers.
Updated:  June 19, 2025 ID: 000133495

Learn how to clean up disk space in Windows. Find out what is taking up space on your hard drive and discover ways to free up disk space effectively.
Updated:  June 19, 2025 ID: 000133190

Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency.
Updated:  June 19, 2025 ID: 000178928

Follow the steps when the wired adapter did not connect.
Updated:  June 19, 2025 ID: 000128276

This article provides information about how to resolve an issue with a TPM error during BitLocker Encryption. The error that is reported is "A required TPM measurement is missing."
Updated:  June 19, 2025 ID: 000126671

This article provides information about the Dell client drivers and downloads update release schedule.
Updated:  June 19, 2025 ID: 000197092

Learn how to connect a laptop or computer to a TV using the different connection options (wired and wirelessly). See the guides on how to project, stream to a TV for seamless viewing.
Updated:  June 19, 2025 ID: 000155875

Is your sound recorder not capturing sound? Learn how to fix microphone issues, troubleshoot laptop microphones, and resolve screen recording with no audio problems.
Updated:  June 19, 2025 ID: 000179430

How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers.
Updated:  June 19, 2025 ID: 000125795

Troubleshoot multiple monitor issues and fix common external monitor connection issues. Find steps to resolve display issues when using multiple monitors in Windows.
Updated:  June 19, 2025 ID: 000132851

This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell computer.
Updated:  June 19, 2025 ID: 000139065

This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on.
Updated:  June 19, 2025 ID: 000183911

This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions to fix USB issues if a USB port is not working.
Updated:  June 19, 2025 ID: 000132048

This article provides information about Command Line switches to employ when managing Dell BIOS updates.
Updated:  June 19, 2025 ID: 000136752

The Dell Command Suite is the name of our industry-leading Client Systems Management tools.
Updated:  June 18, 2025 ID: 000126750

This article describes a how to troubleshoot a Bluetooth device loses connection intermittently in Windows 11 and Windows 10.
Updated:  June 18, 2025 ID: 000122996

Learn why the power button on your Dell desktop changes colors or blinks. Understand power states, troubleshooting steps, and how to resolve power issues efficiently.
Updated:  June 18, 2025 ID: 000138267

How to wake up your computer from sleep mode, troubleshoot monitor standby issues, and resolve why your monitor keeps going to sleep in Windows 10 and 11.
Updated:  June 18, 2025 ID: 000130380

This article provides information about various methods to reset or reinstall Windows 10 on your Dell computer.
Updated:  June 18, 2025 ID: 000176966

Check how to downgrade Windows 11 to 10. Follow our guide to switch back from Windows 11 to Windows 10 on your computer within 10 days of upgrade.
Updated:  June 18, 2025 ID: 000192019

This document provides examples of types of damage that are not covered by Dell’s Basic Support Plans, which include the Dell Limited Hardware Warranty (United States and Canada) and/or applicable Dell basic support terms.
Updated:  June 13, 2025 ID: 000332239

Learn essential maintenance tips for your Dell computer, including cleaning, updating drivers, running antivirus scans, and extend lifespan.
Updated:  June 13, 2025 ID: 000124077

Create Windows installation media for Windows 11 and 10 with Media Creation Tool. Choose your media type (USB or DVD) and follow easy steps for OS upgrades or reinstalls.
Updated:  June 09, 2025 ID: 000132439

Learn how to find drivers by hardware ID using Windows Device Manager. Look up device ID, use the hardware device identifier, and download the correct driver ID for your computer.
Updated:  June 04, 2025 ID: 000131022

How to locate the service tag of your Dell device using Windows PowerShell, as Microsoft has deprecated the WMI Command-Line (WMIC) tool, making Command Prompt no longer a viable option.
Updated:  May 30, 2025 ID: 000130711

Learn how to enable Secure Boot and boot in secure mode on your Dell device. This guide covers UEFI secure boot, how to check if secure boot is enabled in the BIOS, and how to turn on secure boot for Windows 10 and 11.
Updated:  May 30, 2025 ID: 000190116

The following article provides information about the Alienware Command Center (AWCC) installation process once an Alienware peripheral is installed on a Non-Alienware device.
Updated:  May 29, 2025 ID: 000325948

This article provides information about how to resolve an issue with the Extensible Firmware Interface (EFI) Bootloader for the Windows 10 and 11 Operating Systems. Where the bootloader is not booting correctly on a GUID Partition Table (GPT) Hard Drive.
Updated:  May 27, 2025 ID: 000124331

This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools.
Updated:  May 22, 2025 ID: 000202007

This article covers the answers to the most frequently asked questions about the Network Interface Card (network adapter, also known as Network Interface Controller, Network Adapter, LAN Adapter, or Physical Network Interface) port on a Dell computer.
Updated:  May 21, 2025 ID: 000178859

This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer.
Updated:  May 20, 2025 ID: 000179003

How to convert a disk to GPT format using a Windows installation DVD or USB, Windows Disk Management or MBR2GPT.exe.
Updated:  May 20, 2025 ID: 000137854

This article provides information about an error with the Dell Optimizer software and System Center Configuration Manager (SCCM) deployment.
Updated:  May 19, 2025 ID: 000227659

This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website.
Updated:  May 16, 2025 ID: 000181161

This article provides an example log collector script for the Windows operating system.
Updated:  May 16, 2025 ID: 000203831

How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options.
Updated:  May 15, 2025 ID: 000181163

Information about update errors when using Alienware Update, Dell Update, or Dell Command Update.
Updated:  May 15, 2025 ID: 000185515

Learn how to activate Trusted Platform Module (TPM) 2.0 on your Dell personal computer for enhanced security features like BitLocker, Secure Boot, and Windows Hello. This article supports Windows 11, Windows 10, and Windows 8(8.1).
Updated:  May 14, 2025 ID: 000189676

How to use the Print Screen key in Microsoft Windows 11 and Windows 10 to capture screenshots and use the Snipping Tool.
Updated:  May 14, 2025 ID: 000147539

Learn how to download and install Bluetooth drivers for Windows 11 and Windows 10. Resolve any Bluetooth driver errors and ensure reliable Bluetooth connectivity on your device.
Updated:  May 14, 2025 ID: 000132386

Information and steps on how to automatically log in to Windows without having a welcome screen or classic login prompt.
Updated:  May 13, 2025 ID: 000153123

Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker.
Updated:  May 13, 2025 ID: 000203995

The following article provides information about a failure of the Dell Pro Premium Collaboration keyboard to connect or detect the Radio Frequency (RF) Dongle.
Updated:  May 13, 2025 ID: 000311953

BitLocker may not enable after a Hard Drive replacement.
Updated:  May 13, 2025 ID: 000137422

A Dell computer may wake from hibernate using a Wake-on-LAN Magic Packet tool when the computer is expected to remain in hibernate.
Updated:  May 13, 2025 ID: 000296551

Learn to install a PCIe card in a Windows system. Find tips on PCIe slots, adapter options, and step-by-step installation instructions.
Updated:  May 12, 2025 ID: 000126038

This article provides information about how to disable touch options in Windows 10. This can be difficult when using a Dell Touch-enabled computer as a KIOSK device.
Updated:  May 09, 2025 ID: 000137096

This article is a guide to a couple of different methods to complete a Trusted Protocol Module (TPM) firmware update on a Dell personal computer if you get the following error message - "The update image is not for this system."
Updated:  May 09, 2025 ID: 000138425

Learn about possible hardware issues and how to troubleshoot them on a Dell computer with Ubuntu installed as the operating system.
Updated:  May 09, 2025 ID: 000131786

Discover steps to fix issues such as blank screens, overheating, hardware replacement, and CMOS battery failure. Find expert solutions to get your Dell desktop up and running.
Updated:  May 08, 2025 ID: 000130881

The following article takes you through optimizing your computers performance and stability by disabling start-up items.
Updated:  May 07, 2025 ID: 000122786

Learn about how to locate the Dell Pro Keyboard and Mouse KM5221W USB dongle by following these step-by-step instructions.
Updated:  May 07, 2025 ID: 000214907

Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue.
Updated:  April 29, 2025 ID: 000126172

Learn what causes Wi-Fi interference and how to fix wireless interference issues. Understand how Bluetooth affects Wi-Fi data, reduce network interference, and improve signal strength.
Updated:  April 24, 2025 ID: 000150359

The following article provides information about a Bluetooth detection issue on the latest desktops from Dell. No Bluetooth device is found in the settings on the Ubuntu (24.04) Linux operating system.
Updated:  April 03, 2025 ID: 000294078

This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors.
Updated:  April 02, 2025 ID: 000124390

Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory.
Updated:  April 02, 2025 ID: 000148441

Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device.
Updated:  March 28, 2025 ID: 000130977

Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how.
Updated:  March 28, 2025 ID: 000125103

This article provides the summary on the Dell Pro Desktops Q1M1250 Windows 10 Driver Pack.
Updated:  March 28, 2025 ID: 000300726