VNX Series: Minimum VNX code release eligible for Root Cause Analysis

Summary: This article provides guidance on how to identify the minimum VNX OE that is eligible for Root Cause Analysis (RCA).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

To provide the best possible support, Dell is focusing its Total Customer Experience (TCE) efforts on recent product software releases.

Root Cause Analysis (RCA) requests are honored for systems running General Availability (GA) code that is less than 18 months old.

The following table details the minimum VNX Operating Environment (OE) code release acceptable for RCA requests as of May 17, 2022.

The table changes when newer code releases become available.


Minimum VNX OE Code Releases for RCA Requests

          VNX Series          

          Latest Code         

          Target Code (N)         

     Minimum RCA Code     
VNX Block OE 05.32.000.5.249 05.32.000.5.249 EOSS - 12-31-2020
VNX File OE 7.1.83.2 7.1.83.2 EOSS - 12-31-2020
VNX 2 Block OE 05.33.021.5.303 05.33.021.5.266 05.33.021.5.266
VNX 2 File OE 8.1.21.303 8.1.21.266 8.1.21.266
 
 
EOSS (End of Standard Support)
Models reaching EOSS are no longer eligible for RCA consideration.

Additional Information

Users who want to pursue RCA for non-supported code releases should contact their local Service Manager or Site Account Manager (SAM) for escalation assistance.

Affected Products

VNX/VNXe

Products

VNX1 Series, VNX2 Series, VNX/VNXe
Article Properties
Article Number: 000058822
Article Type: How To
Last Modified: 15 Jul 2025
Version:  15
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