Article Number: 000135587
The Windows Out of Box Experience (OOBE) Fails When You Start Your Dell Computer for the First Time
Summary: The following article provides information about how to resolve the rare occasions when Windows OOBE fails. This is seen when you start the out of box setup on your Dell computer.
Article Content
Symptoms
When you start a Dell Windows computer for the first time, the Windows Out of box experience (OOBE) opens up. It guides you through various setup operations. However, in rare cases, you may see one of the following two issues:
- Issue 1 Windows OOBE displays the following error message: Something went wrong - but you can try again.
- Issue 2 Windows OOBE does not transition to the next page, and you receive a Just a moment... prompt for an extended time.
Check out the solutions recommended by Microsoft in the next section.
Cause
Cause information is not available.
Resolution
Microsoft has identified that this issue occurs because the specific timing of the OOBE process can cause a deadlock situation. You can find out more on the following link, however, this issue does not involve hardware and is easily resolved:
Issue 1 Fix
Click Try Again at the bottom of the screen. The OOBE should continue as expected.
Issue 2 Fix
Press and hold down the power button until the computer turns off. When you turn the computer back on, the OOBE should continue as expected.
Note: The chances of these faults occurring should decrease over time as Microsoft resolves any specific timing issues with OOBE.
Additional Information
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Article Properties
Affected Product
G Series, Inspiron, Latitude, Vostro, XPS, Tablets, Fixed Workstations
Last Published Date
24 Jul 2023
Version
6
Article Type
Solution