XPS 13 Series Laptop Touchpad Upper Right or Left Corner Not Functioning
Summary: This article provides information about how to use upper corner of the touchpad on the XPS 13 series laptop.
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This article is not tied to any specific product.
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Symptoms
The upper right or left corner of the touchpad on the XPS 13 series laptop may not function. The issue is seen when long-press or touch and hold, then move the pointer.
Affected Platforms:
- XPS 13 9380
- XPS 13 7390
- XPS 13 7390 2-in-1
Cause
XPS engineering has defined a 7 mm x 7 mm area at the upper right or left corner of the touchpad to prevent the false touch when typing the keyboard.
Resolution
Updating to Dell Touchpad Firmware Application version 19.6.6.0 or later on the computer resolves the issue. To download and install the Firmware, reference How to Download and Install Dell Drivers.
Affected Products
XPS 13 7390 2-in-1, XPS 13 7390, XPS 13 9380Article Properties
Article Number: 000177696
Article Type: Solution
Last Modified: 05 May 2025
Version: 7
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