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Dell Wireless DW58XXe 4G LTE WWAN Module Card Unable to See 4G

Summary: Steps to allow DW58XXe 4G LTE-Wide Wireless Area Network (WWAN) module cards to swap from a 3G network over to a 4G network after 3G networks retire.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

You may not be able to connect to your WWAN cellular network or swap from a 3G to 4G network. You may also receive a “No Service” error message from within Windows.

Cause

3G and 4G networks use different Access Point Names (APN) and must be manually selected within Windows. This will be more common as 3G networks are being retired by Internet Service Providers (ISPs).

Resolution

Single Unit/Manual Change:

Update Windows and WWAN drivers to the latest version possible and then configure a new 4G APN.

  1. If you have a Dell DW5811e, DW5820e, or DW5821e card, update to the latest Snapdragon driver by visiting Dell.com/Support/Drivers
  2. Create a new APN by going to Network & Internet Setting > Cellular > Advance Options (Figure 1).
    Windows Cellular Advanced Options
    Figure 1
  3. Go to "Add APN" and enter your APN information (Figure 2).
    • APN information can be obtained from your ISP.
    • The APN Type must be “Internet and Attach”.
      Windows Add APN
      Figure 2
  4. Ensure that "Apply to Profile” is checked.
  5. Click "Save".
Note: Dell DW5808e module Users will be required to reimage your computer or upgrade to a version of Windows greater than Windows 10 version 1903. Installing the latest DW5808e driver should also be done. On these modules, when configuring the APN, there may be no “Internet and Attach” option, but the new version of Windows will allow the computer to find the correct firmware without the 3G routing table.


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Bulk/Automation:

Enterprise Users can review the article below if they need to configure multiple APNs inside of your network.

How to Script Cellular APN Changes using Microsoft Configuration Designer


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Affected Products

G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Mobile Workstations
Article Properties
Article Number: 000197488
Article Type: Solution
Last Modified: 23 Aug 2024
Version:  10
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