Client Solutions Software Security Support Policy

Version 1.1

Effective Date: June 09, 2022.

Scope

This policy covers software components of the following products:

• Hardware products:
  • Commercial hardware products (Latitude, OptiPlex, Precision, Rugged, Latitude Education, Chrome, Wyse Thin Client)
  • Consumer hardware products (that is, Inspiron, Alienware, XPS, Vostro)
• Dell Branded client devices including but not limited to Monitors, Printers, Docks, and Projectors.
  NOTE: Dell software interoperability support for devices is subject to the life cycle of the associated device. Peripherals might not have the same Support Term as hardware products with which they are purchased.
• Dell Branded Software including but is not limited to Dell Peripheral Manager, Dell Optimizer, MyDell Mobile, Dell Trusted Device, Dell Command Suite, and Wyse Embedded Linux.
• Dell Supported third-party software including but not limited to Intel Chipset Software, Graphics Drivers and Firmware, Storage and Audio Drivers and Firmware.

For supplier-supported third-party software (such as operating systems and bundled software such as McAfee Antivirus and Microsoft Office) and non-Dell Branded third-party devices (such as mice, headsets) software updates are delivered by the third-party supplier based on their support contracts. Dell is not responsible for such updates. Note: Dell software interoperability support for such third-party software is subject to the life cycle of the third-party software.

Definitions

Support Term - The period during which standard support (Basic Hardware Service, ProSupport Suite, Premium Support Suite) is available for an in-scope client product.

Security Support - Dell’s provision of security remedies for security vulnerabilities for its in-scope client products (which may or may not be the same number of years as standard support).

Policy

In general, Dell Technologies employs commercially reasonable efforts to provide software Security Support through to the end of the Support Term for in-scope client products. Product-specific support policies might diverge from this general principle on a case-by-case basis - see the section below. Dell strives to comply with all applicable laws that might dictate the minimum period for which Security Support for in-scope client products must be offered, to the extent that period exceeds the normally applicable Support Term.

However, due to variations in product lines and dependencies on third-party component providers, Dell cannot guarantee that Security Support is generally available for all components of a given product until the end of its Support Term or that all components of a product are subject to the same period of Security Support (such as when support for a third-party component ends prior to the end of the Dell Support Term). Sometimes, mitigation of a security issue might require a move to a newer product.

In the event of a conflict between this policy and the terms of an existing service agreement, the service agreement takes precedence.

Specific product support policies

• Dell Thin Client: Dell Cloud Client Workspace Embedded Operating System Lifecycle

References

• More information about Dell Vulnerability Response Policy.
• To find out more about the update cadence: Dell Drivers and Downloads Update Release Schedule | Dell US
• Basic Hardware Service contract available at www.Dell.com/ServiceContracts/global