Data Domain: DD3300 Disk has a Hardware or Recoverable Fault

Summary: Dell Data Domain Virtual Edition (DDVE) based platforms (for example, DD3300) Alert for a failed, unknown, or predictive failure disk with the Event ID: STORAGE-00031 or STORAGE-00032

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Symptoms

Applies to:

Alert ID:

STORAGE-00031 or STORAGE-00032

Error Message:

The disk has a hardware fault and may need to be replaced.
OR
The disk has a recoverable fault but may need to be replaced.

Example: 

# alert show current

Current Alerts
--------------
Post Time                  Severity   Object                                         Message                                                                    
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
Thu Sep 20 05:11:23 2022   WARNING    Enclosure=1:Disk=10:Cause=Predictive failure   EVT-STORAGE-00032: Disk has a recoverable fault but may need to be replaced.
Thu Sep 20 11:05:43 2022   CRITICAL   Enclosure=1:Disk=10:Cause=NA                   EVT-STORAGE-00031: Disk has a hardware fault and may need to be replaced.  
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
There are 2 active alerts.

# alert show detailed

Time: Thu Sep 20 11:05:43 2022
Alert Id: p0-535
Event Id: EVT-STORAGE-00031
Event Message: Disk has a hardware fault and may need to be replaced.
Object: Enclosure=1:Disk=10:Cause=NA

Event Description:

A hardware fault has been detected for this drive. The drive or the cabling to it may have a problem.

Cause

On the DDVE-based platforms, like DD3300, the disks are constantly monitored by the underlying PowerEdge RAID Controller (PERC) and iDRAC Lifecycle Controller.

Any disk fault, failure, or predictive failure is passed up the virtual stack (Hardware > ESXi > DDVE).

The Fault or Failure results in the applicable Alert being generated.

Resolution

Any faulty or predictive failure disk should be replaced.

Contact Dell Support or your Support Provider to arrange a replacement.

Affected Products

Data Domain, PowerProtect Data Protection Appliance, DD3300 Appliance, PowerProtect DP4400, Integrated Data Protection Appliance Family
Article Properties
Article Number: 000203825
Article Type: Solution
Last Modified: 12 Sep 2025
Version:  5
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