PowerProtect Data Manager: Hyper-V Agent installation fails with error ACGHV0003

Summary: PowerProtect Data Manager reports that installing the Hyper‑V agent fails with error ACGHV0003 because installation cannot retrieve or create certificate bundle.

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Symptoms

Agent installation fails with the following error:

ACGHV0003: Unable to complete the host configuration because of an issue with the INSTALL_AGENT operation.

The /var/log/brs/ghvdm/ghvdm.log shows:

[c.d.p.g.s.HostConfigurationRestService.lambda$configure$1(113)] -  Exception occurred while performing host configuration 
com.dell.ppdm.ghvdm.common.exception.ExtrernalComponentException: Failed to retrieve or create certificate bundle or certificate details are missing
  at com.dell.ppdm.ghvdm.common.utils.CertUtil.getCertificateAndKey(CertUtil.java:169)

 

Cause

The PowerProtect Data Manager File System (FS) Agent is also installed on the Hyper-V Server. 

Resolution

  1. Uninstall the host from the Protection Engine page.
  2. On the PowerProtect Data Manager Appliance, browse to the /etc/ssl/certificates directory and locate the folder with the affected servers name.
  3. Delete or rename the folder of the affected server.
  4. Retry installation from the Protection Engine page.

Affected Products

Dell Solutions Guides for Microsoft Hyper-V, PowerProtect Data Manager
Article Properties
Article Number: 000417872
Article Type: Solution
Last Modified: 24 Mar 2026
Version:  1
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