Dell Technologies warranties highlight our commitment to product quality by guaranteeing repair or replacement of defective hardware. While industry-leading, our warranties do not cover software assistance. We encourage customers to purchase Dell Technologies ProSupport service to supplement warranty coverage and ensure optimal support for networking hardware and software. ProSupport offers benefits above and beyond warranty coverage such as:
Duration of warranty covering repair or replacement of defective hardware. Includes problem diagnosis with Dell Technologies technical support professionals by phone, email or chat during normal business hours to help resolve hardware issues covered under the Basic Hardware Service contract. Service does not include software set up or configuration assistance, or other advanced technical service and support provided by Dell Technologies Services ProSupport Enterprise Suite.
Service Response Level definitions for Hardware Warranty Repair/Replacement:Mission-critical Onsite (4 or 8-hour) - Repair/Replacement is performed by Dell Technologies technician within time specified within service contractNext Business Day (NBD) Onsite - Repair/Replacement is performed by Dell Technologies technician by NBDNext Business Day (NBD) Parts only - Repair/Replacement is shipped to customer by NBD. Installation of device is the responsibility of the customer.Return to Depot - Repair/Replacement is shipped to customer after receipt of non-working hardware using Return Materials Authorization (RMA) request. Dell Technologies shall repair or replace the defective unit within ten (10) business days of receipt of the defective Product.Dell Technologies will make every effort to repair or replace defective hardware in the time specified in the warranty terms table. Repair/Replacement covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period. Customers seeking to protect their hardware investment beyond the standard warranty period require a ProSupport service contract. ProSupport provides 24x7 access to networking professionals to help you diagnose issues and assist with software related questions. Service response time is based on commercially reasonable effort and may vary by region. Contact your local Dell Technologies service organization for specifics in your area.
Includes all generally available software/OS releases offered for the specific products listed, when and if available for time specified. Customers who desire specific feature updates, patches and fixes to be prioritized into future releases should purchase the appropriate support services from Dell Technologies.
From time to time, Dell Technologies discontinues products, most often to replace them for systems with advanced feature sets. Dell Technologies makes every effort to support these discontinued devices for up to five years after the End of Sale (EoS) announcement. Software downloads will still be available for your product; however, this is not a guarantee for ongoing feature development or software maintenance by Dell Technologies. Customers with the appropriate ProSupport and ProSupport Plus coverage, have the privilege to request specific software feature updates, as well as prioritized patches, and fixes. Any feature updates, patches, and enhancement requests after the End of Sale announcement are reserved to the sole discretion of Dell Technologies. Reference the Warranty Terms by Product table for EoS and EoSS dates by product.End of Sale (EoS) Definition:
Dell Technologies takes Cable and Transceiver (C&O) support with the level of focus and severity warranted as a key part of the Dell solution. If a cable or optical solution refuses to enable or fails during operation – that is an event that can have significant consequences. All Dell Technologies labelled offerings from the Networking catalog are recognized and reported as “Supported”. If you have C&O questions, Dell Technologies support is equipped to address questions that may arise. To maintain this support, Dell Technologies has in place a rigorous test, qualification, and screening process in order to guarantee that Dell Technologies branded C&O are the highest quality and are guaranteed to perform reliably. The engineering evaluation places a virtual microscope of focus on the C&O to measure how each works identifying and eliminating any deviation in electrical or optical specifications. Dell Technologies solutions makes no guarantee of any support for non-Dell cable and optical solutions. In some cases, a best attempt is made to enable connectivity, but without further Dell Technologies C&O encoding this is deemed our best effort based on the standard. Any deviation from the standard by the manufacturer cannot be anticipated or accounted for. Additionally, some 3rd party vendors write their ‘best guess’ of what Dell Technologies encodes into our branded optics in an attempt to trick the Dell Technologies firmware. Note that Dell Technologies support will recognize these fake C&O and will not support them.
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