Fixed-Port Switches
Networking Product | Hardware Warranty (Business Hours only) 1. | Service Response Level 2. | Software Download Availability 3. | End of Sale (EoS) 4. | End of Standard Support (EoSS) 4. |
Brocade: 300
|
Limited 3 years | NBD Onsite Service | 90 days | 1-Feb-2019 | 31-Jan-2024 |
Brocade: 6505
|
Limited 3 years | NBD Parts only | 90 days | 30-Jul-2020 | 29-JUL-2025 |
Brocade: 6510, 6520, G620
|
Limited 3 years | NBD Parts only | 90 days | 31-Aug-2018 | 31-Aug-2025 |
Connectrix DS-300B
|
Limited 3 years | NBD Parts only | 90 days | 20-May-2019 | 16-Apr-2024 |
Connectrix DS-6505B
|
Limited 1 year | NBD Parts only | 90 days | 30-Jul-2020 | 29-Jul-2025 |
Connectrix DS-6510B
|
Limited 1 year | NBD Parts only | 90 days | 17-Sep-2020 | 31-Aug-2025 |
Connectrix DS-6520B
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix DS-6610B
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix DS-6610B-L
|
Lifetime CTX | NBD Onsite Service | Lifetime CTX | - | - |
Connectrix DS-6620B
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix DS-6630B
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix DS-7720B
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS-9132T
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS-9148
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS-9148S
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS-9148T
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS-9250i
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS-9396S
|
Limited 1 year | NBD Parts only | 90 days | 10-Jun-2022 | 30-Jun-2027 |
Connectrix MDS-9396T
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MP-7800
|
Limited 1 year | NBD Parts only | 90 days | 14-Oct-2019 | 13-Oct-2024 |
Connectrix MP-7810B
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MP-7840B
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix VDX-6740B
|
Limited 1 year | NBD Parts only | 90 days | 31-Aug-2017 | 27-Feb-2021 |
C-Series: C1048P Rapid Access Node
|
Lifetime | NBD Parts only | 90 days | 31-Jan-2021 | 30-Jan-2026 |
E-Series: E3200
|
Extended Life | NBD Parts only | 90 days | - | - |
H-Series: H1024-OPF, H1048-OPF |
Limited 3 years | NBD Parts only | 90 days |
31-Jul-2019
|
30-Jul-2024
|
Mellanox: SB7800, SB7890
|
Limited 3 years | NBD Parts only | 90 days | 30-Jul-2020 | 29-Jul-2025 |
Mellanox: SX6012, SX6025, SX6036
|
Limited 3 years | NBD Parts only | 90 days | 31-Jul-2019 | 30-Jul-2024 |
N-Series: N1100 (except N1108EP-ON)
|
Lifetime | NBD Parts only | Lifetime | 30-Nov-2020 | 29-Nov-2025 |
N-Series: N1108EP-ON
|
Lifetime | NBD Parts only | Lifetime | - | - |
N-Series: N1500
|
Lifetime | NBD Parts only | Lifetime | 31-Dec-2022 | 30-Dec-2027 |
N-Series: N2000
|
Lifetime | NBD Parts only | Lifetime | 30-Oct-2020 | 29-Oct-2025 |
N-Series: N2128PX
|
Lifetime | NBD Parts only | Lifetime | 31-Jan-2021 | 30-Jan-2026 |
N-Series: N2200 Series
|
Lifetime | NBD Parts only | Lifetime | 31-Dec-2022 | 30-Dec-2027 |
N-Series: N3024, N3024F
|
Lifetime | NBD Parts only | Lifetime | 21-Sep-2018 | 20-Sep-2023 |
N-Series: N3024EF-ON, N3024EP-ON, N3024ET-ON
|
Lifetime | NBD Parts only | Lifetime | 30-Apr-2021 | 29-Apr-2026 |
N-Series: N3024P
|
Lifetime | NBD Parts only | Lifetime | 29-Sep-2018 | 28-Sep-2023 |
N-Series: N3048
|
Lifetime | NBD Parts only | Lifetime | 29-Sep-2018 | 28-Sep-2023 |
N-Series: N3048EP-ON, N3048ET-ON
|
Lifetime | NBD Parts only | Lifetime | 30-Apr-2021 | 29-Apr-2026 |
N-Series: N3048P
|
Lifetime | NBD Parts only | Lifetime | 25-May-2018 | 24-May-2023 |
N-Series: N3132PX
|
Lifetime | NBD Parts only | Lifetime | 31-Jan-2021 | 30-Jan-2026 |
N-Series: N3200
|
Lifetime | NBD Parts only | Lifetime | - | - |
N-Series: N4000
|
Lifetime | NBD Parts only | Lifetime | 30-Apr-2019 | 29-Apr-2024 |
S-Series: S25N, S25P, S25P DC (FORCE10)
|
Limited 1 year | Return to Depot | 90 days | 12-Jul-2014 | 11-Jul-2019 |
S-Series: S25V, S50V (FORCE10)
|
Limited 1 year | Return to Depot | 90 days | 27-Sep-2014 | 27-Sep-2019 |
S-Series: S50N (FORCE10)
|
Limited 1 year | Return to Depot | 90 days | 16-Aug-2014 | 16-Aug-2021 |
S-Series: S50P DC (FORCE10)
|
Limited 1 year | Return to Depot | 90 days | 28-Jun-2014 | 28-Jun-2021 |
S-Series: S55 (FORCE10)
|
Limited 1 year | Return to Depot | 90 days | 30-Nov-2015 | 30-Nov-2022 |
S-Series: S60 (FORCE10) | Limited 1 year | Return to Depot | 90 days | 11-Jan-2016 | 31-Jan-2023 |
S-Series: S60 TAA (FORCE10)
|
Limited 1 year | Return to Depot | 90 days | 4-Feb-2015 | 4-Feb-2020 |
S-Series: S3048-ON (No OS version or OS10 support)
|
Limited 1 year | Return to Depot | 90 days | - | - |
S-Series: S3048-ON (OS9 version)
|
Limited 1 year | Return to Depot | 90 days | 30-Apr-2022 | 29-Apr-2027 |
S-Series: S3100
|
Lifetime | NBD Parts only | 90 days | - | - |
S-Series: S4048-ON
|
Limited 1 year | Return to Depot | 90 days | 30-Jan-2022 | 29-Jan-2027 |
S-Series: S4048-ON NEBS version
|
Limited 1 year | Return to Depot | 90 days | 28-Feb-2019 | 27-Feb-2024 |
S-Series: S4048T-ON
|
Limited 1 year | Return to Depot | 90 days | 30-Oct-2021 | 29-Oct-2026 |
S-Series: S4112, S4128
|
Limited 1 year | Return to Depot | 90 days | - | - |
S-Series: S4148F-ON
|
Limited 1 year | Return to Depot | 90 days | - | - |
S-Series: S4148FE-ON
|
Limited 1 year | Return to Depot | 90 days | 31-Dec-2021 | 30-Dec-2026 |
S-Series: S4148U-ON
|
Limited 1 year | Return to Depot | 90 days | 31-Dec-2021 | 30-Dec-2026 |
S-Series: S4248F-ON
|
Limited 1 year | Return to Depot | 90 days | 29-Nov-2019 | 29-Nov-2024 |
S-Series: S4248FBL-ON
|
Limited 1 year | Return to Depot | 90 days | 30-Apr-2021 | 29-Apr-2026 |
S-Series: S4810-ON
|
Limited 1 year | Return to Depot | 90 days | 30-Apr-2016 | 30-Apr-2021 |
S-Series: S4820T
|
Limited 1 year | Return to Depot | 90 days | 31-Jul-2017 | 31-Jul-2022 |
S-Series: S5000
|
Limited 1 year | Return to Depot | 90 days | 22-May-2018 | 21-May-2023 |
S-Series: S5048F-ON
|
Limited 1 year | Return to Depot | 90 days | 30-Jun-2020 | 30-Jun-2025 |
S-Series: S5148F-ON
|
Limited 1 year | Return to Depot | 90 days | 31-Jul-2019 | 30-Jul-2024 |
S-Series: S5200-ON
|
Limited 1 year | Return to Depot | 90 days | - | - |
S-Series: S5400-ON
|
Limited 1 year | Return to Depot | 90 days | - | - |
S-Series: S6000, S6000-ON
|
Limited 1 year | Return to Depot | 90 days | 31-Jul-2017 | 31-Jul-2022 |
S-Series: S6010-ON
|
Limited 1 year | Return to Depot | 90 days | 29-Oct-2020 | 29-Oct-2025 |
S-Series: S6100-ON
|
Limited 1 year | Return to Depot | 90 days | 30-Sep-2019 | 30-Sep-2024 |
X-Series: 1000
|
Extended Life | NBD Parts only | Lifetime | 30-Apr-2020 | 29-Apr-2025 |
X-Series: 4000
|
Extended Life | NBD Parts only | Lifetime | 30-Apr-2020 | 29-Apr-2025 |
Z-Series: Z9000
|
Limited 1 year | Return to Depot | 90 days | 1-Sep-2015 | 1-Sep-2020 |
Z-Series: Z9100
|
Limited 1 year | Return to Depot | 90 days | 30-Dec-2020 | 30-Dec-2025 |
Z-Series: Z9264F-ON
|
Limited 1 year | Return to Depot | 90 days | - | - |
Z-Series: Z9332F-ON
|
Limited 1 year | Return to Depot | 90 days | - | - |
Z-Series: Z9432F-ON
|
Limited 1 year | Return to Depot | 90 days | - | - |
Z-Series: Z9500
|
Limited 1 year | Return to Depot | 90 days | 31-Jul-2017 | 31-Jul-2022 |
2800 Series (PowerConnect)
|
Lifetime | NBD Parts only | Lifetime | 30-Sep-2015 | 30-Sep-2020 |
2808 Series (PowerConnect)
|
Lifetime | NBD Parts only | Lifetime | 29-Sep-2017 | 29-Sep-2022 |
3500 Series (PowerConnect) non-PoE versions
|
Lifetime | NBD Parts only | Lifetime | 29-Sep-2017 | 29-Sep-2022 |
3500 Series (PowerConnect) PoE versions
|
Lifetime | NBD Parts only | Lifetime | 31-Jul-2016 | 31-Jul-2021 |
5500 Series (PowerConnect)
|
Lifetime | NBD Parts only | Lifetime | 17-Sep-2015 | 16-Sep-2020 |
5400 Series (PowerConnect)
|
Lifetime | NBD Parts only | Lifetime | 19-Jul-2011 | 19-Jul-2016 |
6200 Series (PowerConnect)
|
Lifetime | NBD Parts only | Lifetime | 27-Aug-2015 | 27-Aug-2020 |
7000 Series (PowerConnect)
|
Lifetime | NBD Parts only | Lifetime | 30-Sep-2014 | 30-Sep-2019 |
8000 Series (PowerConnect)
|
Lifetime | NBD Parts only | Lifetime | 28-Feb-2013 | 28-Feb-2018 |
8100 Series (PowerConnect)
|
Lifetime | NBD Parts only | Lifetime | 30-Apr-2018 | 30-Apr-2023 |
Dell Technologies Networking Optics and Cables Guideline:
To maintain this support, Dell Technologies has in place a rigorous test, qualification, and screening process in order to guarantee that Dell Technologies branded C&O are the highest quality and are guaranteed to perform reliably. The engineering evaluation places a virtual microscope of focus on the C&O to measure how each works identifying and eliminating any deviation in electrical or optical specifications.
Dell Technologies solutions makes no guarantee of any support for non-Dell cable and optical solutions. In some cases, a best attempt is made to enable connectivity, but without further Dell Technologies C&O encoding this is deemed our best effort based on the standard. Any deviation from the standard by the manufacturer cannot be anticipated or accounted for. Additionally, some 3rd party vendors write their ‘best guess’ of what Dell Technologies encodes into our branded optics in an attempt to trick the Dell Technologies firmware. Note that Dell Technologies support will recognize these fake C&O and will not support them.
Blade Interconnects
Networking Product | Hardware Warranty (Business Hours only) 1 | Service Response Level 2 | Software Download Availability 3. | End of Sale (EoS)4 | End of Standard Support (EoSS) 4 |
M-Series 8/4Gbps SAN Module
|
Limited 3 years | NBD Parts only | 90 days | 30-Jan-2018 | 30-Jan-2023 |
M-Series Cisco B22Dell FEX (Fabric Extender)
|
Limited 3 years | NBD Onsite Service | 90 days | 30-Oct-2019 | 29-Oct-2024 |
M-Series Cisco Catalyst 3130G, 3130X
|
Limited 3 years | NBD Parts only | 90 days | 15-Oct-2015 | 15-Oct-2020 |
M-Series I/O Aggregator
|
Limited 3 years | NBD Parts only | 90 days | 30-Oct-2019 | 29-Oct-2024 |
M-Series M5424
|
Limited 3 years | NBD Onsite Service | 90 days | 31-Aug-2018 | 31-Aug-2023 |
M-Series M6220
|
Limited 3 years | NBD Parts only | Lifetime | 30-Nov-2018 | 30-Nov-2023 |
M-Series M6348
|
Limited 3 years | NBD Parts only | Lifetime | 30-Nov-2018 | 30-Nov-2023 |
M-Series M6505 (12 port/2 SFP)
|
Limited 3 years | NBD Parts only | 90 days | 30-Apr-2019 | 29-Apr-2024 |
M-Series M6505 (24 port, 4 or 8 SFP)
|
Limited 3 years | NBD Parts only | 90 days | 30-Oct-2019 | 29-Oct-2024 |
M-Series M8024-k
|
Limited 3 years | NBD Parts only | Lifetime | 15-Apr-2019 | 14-Apr-2024 |
M-Series M8428-k
|
Limited 1 year | NBD Parts only | 90 days | 16-Aug-2015 | 16-Aug-2020 |
M-Series Mellanox M4001F
|
Limited 3 years | NBD Parts only | 90 days | 30-Apr-2019 | 29-Apr-2024 |
M-Series MXL
|
Limited 3 years | NBD Onsite Service | 90 days | 30-Oct-2019 | 29-Oct-2024 |
MX-Series: MX5108N, MX7116N, MX9116N
|
Limited 3 years | NBD Onsite Service | 90 days | - | - |
MX-Series: MXG610S
|
Limited 3 years | NBD Parts only | 90 days | - | - |
PowerEdge FX2 FN I/O Module: FN410S, FN2210s
|
Limited 3 years | NBD Onsite Service | 90 days | 31-Aug-2022 | 30-Aug-2027 |
PowerEdge FX2 FN I/O Module: FN410T
|
Limited 3 years | NBD Onsite Service | 90 days | 10-Jan-2022 | 9-Jan-2027 |
PowerEdge VRTX R1-2210 and R1-2401 switches
|
Limited 3 years | NBD Onsite Service | 90 days | 31-Jul-2022 | 30-Jul-2027 |
Chassis Directors & Line Cards
Networking Product | Hardware Warranty (Business Hours only) 1 | Service Response Level 2 | Software Download Availability 3 | End of Sale (EoS) 4 | End of Standard Support (EoSS) 4 |
Brocade: [Not branded Connectrix] All DCX chassis and line cards
|
Limited 3 years | NBD Parts only | 90 days | 31-Aug-2018 | 31-Aug-2023 |
Connectrix B-Series Director DCX6
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Director DCX7
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Director DCX8510
|
Limited 1 year | NBD Parts only | 90 days | 30-Jul-2020 | 30-Jul-2025 |
Connectrix B-Series Blade DCX-32P16G
|
Limited 1 year | NBD Parts only | 90 days | 2-Nov-2021 | 31-Jul-2025 |
Connectrix B-Series Blade DCX-48P16G
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Blade DCX-64P16G
|
Limited 1 year | NBD Parts only | 90 days | 2-Nov-2021 | 31-Jul-2025 |
Connectrix B-Series Blade DCX-FX8-24
|
Limited 1 year | NBD Parts only | 90 days | 31-Aug-2018 | 31-Aug-2023 |
Connectrix B-Series Blade DCX6-48P32G
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Blade DCX6-48P32G-LW
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Blade DCX6-64P32G
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Blade DCX6-SX6-LW
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Blade DCX6-SX6-SW
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Blade DCX7-FC32-48P-LW
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Blade DCX7-FC32-48P-SW
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Blade DCX7-FC64-48-32G-L
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix B-Series Blade DCX7-FC64-48-32G-S
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS Series Director MDS-9506-V2
|
Limited 1 year | NBD Parts only | 90 days | 31-Aug-2016 | 30-Apr-2022 |
Connectrix MDS Series Director MDS-9513
|
Limited 1 year | NBD Parts only | 90 days | 31-Aug-2016 | 30-Apr-2022 |
Connectrix MDS Series Director MDS-9706
|
Limited 1 year | NBD Parts only | 90 days | 12-Oct-2020 | 30-Sep-2026 |
Connectrix MDS Series Director MDS-9706-V2
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS Series Director MDS-9710
|
Limited 1 year | NBD Parts only | 90 days | 12-Oct-2020 | 30-Sep-2026 |
Connectrix MDS Series Director MDS-9710-V2
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS Series Director MDS-9718
|
Limited 1 year | NBD Parts only | 90 days | 1-Feb-2021 | 30-Sep-2026 |
Connectrix MDS Series Blade MDS-48P-16GFC
|
Limited 1 year | NBD Parts only | 90 days | 30-Mar-2020 | 29-Mar-2025 |
Connectrix MDS Series Blade MDS-48P-32GFC
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS Series Blade MDS-9500 SUP-V2U (SUP 2A)
|
Limited 1 year | NBD Parts only | 90 days | 10-Apr-2017 | 30-Apr-2022 |
Connectrix MDS Series Blade MDS-9513-FAB3
|
Limited 1 year | NBD Parts only | 90 days | 10-Apr-2017 | 30-Apr-2022 |
Connectrix MDS Series Blade MDS-9700-V2-SUP4
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS Series Blade MDS-FCIP-9700
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Connectrix MDS Series Blade MDS-FCOE-9700
|
Limited 1 year | NBD Parts only | 90 days | 21-Dec-2020 | 31-Dec-2025 |
Connectrix MDS Series Blade MDS-FCOE-9718
|
Limited 1 year | NBD Parts only | 90 days | 21-Dec-2020 | 31-Dec-2025 |
Connectrix MDS Series Blade MDS-PBF-ADV (32 or 48)
|
Limited 1 year | NBD Parts only | 90 days | 10-Apr-2017 | 30-Apr-2022 |
Connectrix MDS Series Blade MDS-SSN-16
|
Limited 1 year | NBD Parts only | 90 days | 10-Apr-2017 | 30-Apr-2022 |
C-Series C9010 [chassis & line cards] (Note: C1048P Rapid Access Node fixed port switch has Lifetime Warranty)
|
Limited 1 year | Return to Depot | 90 days | 31-Jan-2021 | 30-Jan-2026 |
E-Series ExaScale & line cards
|
Limited 1 year | Return to Depot | 90 days | 24-Mar-2015 | 24-Mar-2020 |
H-Series: [chassis & line cards] H9106-OPF, H9124-OPF
|
Limited 3 years | NBD Parts only | 90 days | 31-Jul-2019 | 30-Jul-2024 |
Security Appliances
Networking Product | Hardware Warranty (Business Hours only) 1 | Service Response Level 2 | Software Download Availability 3 | End of Sale (EoS) 4 | End of Standard Support (EoSS) 4 |
All SonicWALL appliances purchased OEM (SuperMassive, NSA and TZ Series)
|
Limited 1 year | NBD Parts only | 90 days | 2-Aug-2019 | 1-Aug-2024 |
Virtual Edge Platforms
Networking Product | Hardware Warranty (Business Hours only) 1 | Service Response Level 2. | Software Download Availability 3 | End of Sale (EoS) 4. | End of Standard Support (EoSS) 4. |
SD-WAN Edge devices:510-LTE, 6000 Series and 3000 Series
|
Limited 1 year | NBD Parts only | 90 days | - | - |
VEP Series
|
Limited 1 year | NBD Parts only | 90 days | - | - |
Wireless
Networking Product | Hardware Warranty (Business Hours only)1 | Service Response Level2. | Software Download Availability 3. | End of Sale (EoS) 4. | End of Standard Support (EoSS) 4. |
Aerohive Access Points
|
Extended Life | NBD Parts only | 90 days | 31-Mar-2020 | 30-Mar-2025 |
Ruckus Indoor Access Point: R310
|
Extended Life | NBD Parts only | 90 days | 31-Mar-21 | 30-Mar-26 |
Ruckus Indoor Access Point: R730
|
Extended Life | NBD Parts only | 90 days | 31-Dec-2020 | 30-Dec-2025 |
Ruckus Indoor Access Points (R, H and M Series)
|
Extended Life | NBD Parts only | 90 days | 30-Jun-2021 | 29-Jun-2026 |
Ruckus Outdoor Access Points (E, P and T Series)
|
Limited 1 year | NBD Parts only | 90 days | 30-Jun-2021 | 29-Jun-2026 |
Ruckus Outdoor Access Points T300, T300e, T301n, T301s
|
Limited 1 year | NBD Parts only | 90 days | 1-Jul-2019 | 30-Jun-2024 |
Ruckus SmartZone 300 Controllers
|
Limited 1 year | NBD Parts only | 90 days | 30-Jun-2021 | 29-Jun-2026 |
Ruckus SmartZone 104 and 124 Controllers
|
Limited 1 year | NBD Parts only | 90 days | 1-Dec-2020 | 30-Nov-2025 |
Ruckus ZoneDirector 1200 Controller
|
Extended Life | NBD Parts only | 90 days | 30-Jun-2021 | 29-Jun-2026 |
Ruckus ZonePlanner
|
Extended Life | Software | 90 days | 31-Dec-2019 | 30-Dec-2024 |
W-Series Airwave Management System
|
Limited 1 year | NBD Parts only | 90 days | 24-Jul-2017 | 24-Jul-2022 |
W-Series AP103, AP103H
|
Extended Life | NBD Parts only | 90 days | 24-Jul-2017 | 24-Jul-2022 |
W-Series AP104, AP105
|
Extended Life | NBD Parts only | 90 days | 1-Sep-2015 | 1-Sep-2020 |
W-Series AP114, AP115
|
Extended Life | NBD Parts only | 90 days | 31-May-2016 | 1-Jun-2021 |
W-Series AP124, AP125
|
Extended Life | NBD Parts only | 90 days | 1-Jan-2013 | 8-Jan-2018 |
W-Series AP134, AP135
|
Extended Life | NBD Parts only | 90 days | 1-Sep-2015 | 1-Sep-2020 |
W-Series AP175
|
Limited 1 year | NBD Parts only | 90 days | 1-Sep-2015 | 1-Sep-2020 |
W-Series AP175DC Outdoor
|
Limited 1 year | NBD Parts only | 90 days | 31-May-2014 | 31-May-2019 |
W-Series AP2xx, AP3xx
|
Extended Life | NBD Parts only | 90 days | 24-Jul-2017 | 24-Jul-2022 |
W-Series AP68
|
Limited 1 year | NBD Parts only | 90 days | 30-Apr-2014 | 30-Apr-2019 |
W-Series AP92, AP93
|
Extended Life | NBD Parts only | 90 days | 1-Nov-2014 | 1-Nov-2019 |
W-Series ClearPass GuestConnect
|
Limited 1 year | NBD Parts only | 90 days | 31-Oct-2013 | 31-Dec-2014 |
W-Series ClearPass Policy Manager
|
Limited 1 year | NBD Parts only | 90 days | 24-Jul-2017 | 24-Jul-2022 |
W-Series Controllers: 3200, 3400, 3600
|
Limited 1 year | NBD Parts only | 90 days | 31-Jul-2016 | 1-Aug-2021 |
W-Series Controllers: 6000 M3
|
Limited 1 year | NBD Parts only | 90 days | 31-Oct-2014 | 31-Oct-2019 |
W-Series Controllers: 620
|
Limited 1 year | NBD Parts only | 90 days | 13-Jun-2013 | 13-Jun-2018 |
W-Series Controllers: 650
|
Limited 1 year | NBD Parts only | 90 days | 31-Dec-2014 | 31-Dec-2019 |
W-Series Controllers: 651
|
Limited 1 year | NBD Parts only | 90 days | 29-Feb-2012 | 28-Feb-2017 |
W-Series Controllers: 7000 Series
|
Limited 1 year | NBD Parts only | 90 days | 24-Jul-2017 | 24-Jul-2022 |
W-Series Instant Access Point IAP103, IAP108, IAP109
|
Extended Life | NBD Parts only | 90 days | 24-Jul-2017 | 24-Jul-2022 |
W-Series Instant Access Point IAP114, IAP115
|
Extended Life | NBD Parts only | 90 days | 31-May-2016 | 1-Jun-2021 |
W-Series Instant Access Point IAP155, IAP155P
|
Extended Life | NBD Parts only | 90 days | 31-Oct-2016 | 1-Nov-2021 |
W-Series Instant Access Point IAP175
|
Limited 1 year | NBD Parts only | 90 days | 1-Sep-2015 | 1-Sep-2020 |
W-Series Instant Access Point IAP2xx, IAP3xx, IAP3WN, IAP3WNP
|
Extended Life | NBD Parts only | 90 days | 24-Jul-2017 | 24-Jul-2022 |
W-Series Instant Access Point IAP92, IAP93
|
Extended Life | NBD Parts only | 90 days | 1-Nov-2014 | 1-Nov-2019 |
Warranty Details & Definitions
- Lifetime Limited Warranty (LLW) : Select Dell EMC Networking: N-Series, S3100 Series, and PowerConnect™ fixed port switching devices carry a Lifetime Limited Warranty (LLW) which provides Basic Hardware Service (repair or replacement) for as long as you own the product. This lifetime, non-transferrable Basic Hardware Service contract covers repair or replacement to any internal components (fans, power supplies) and also extends to Dell Technologies branded sub-components such as optical transceivers, modules, external power supplies if purchased in conjunction with platform purchase and tied to the service tag of the device. Basic Hardware Service request and diagnosis is limited to business hours only and does not include set up or configuration assistance, or other advanced service and support provided by Dell Technologies ProSupport Services. Dell Technologies does not guarantee backwards compatibility if new switch replacement is inserted into legacy switch environment. Lifetime Warranty does not apply to products purchased before first announcement in Spring 2011. Dates vary by region. Contact customer service to verify if your product qualifies. Basic Hardware Service contract is available at dell.com (Listed under Support Services)
- Lifetime Limited Warranty for Connectrix (CTX): The Connectrix DS-6610B-L switch is backed by a Lifetime Limited Warranty which combines a ProSupport Next Business Day (NBD) service plan. This warranty covers replacement of defective hardware by NBD (during normal business hours 9am-5pm, Monday through Friday). The service also includes 24x7 technical phone support and access to software maintenance and updates for the Fabric Operating System (FOS). This lifetime, non-transferrable contract is valid until announcement of End of Standard Support (EoSS) and covers replacement of the whole switch and optics tied to the service tag of the device. Installation of new device is performed by Dell Technologies, but Customer has the option to perform installation. If Dell Technologies installs the replacement, Dell Technologies will arrange for its return to a Dell Technologies facility. If Customer installs the replacement, Customer is responsible for returning the replaced device to a facility designated by Dell Technologies using the RMA process. This warranty and service plan is effective as of November 2021.
- Extended Life Warranty (ELW) : Select networking products E-Series, X1000 and X4000 Series, Aerohive Access Points, Ruckus ZD Controller and Indoor Access Points, and select W-Series Wireless sold by Dell Technologies carry a non-transferrable Extended Life Limited Hardware Warranty (ELW) which provides Basic Hardware Service (repair or replacement) until 5 years after Dell Technologies stops selling the product as listed in the End of Sale (EoS) matrix. E-Series switches limit warranty for optics and cables to one year. Aerohive and Ruckus product warranty limits power supply, antennae or accessories to one year. Basic Hardware Service request and diagnosis is limited to business hours only and does not include set up or configuration assistance, or other advanced service and support provided by Dell Technologies ProSupport Services. Basic Hardware Service contract is available at dell.com (Listed under Support Services). X-Series Extended Life Warranty Effective December 1, 2017. E-Series warranty effective date is June 27, 2022.
- Limited Warranty : Select Dell EMC Networking products carry a Limited Hardware Warranty. Dell Technologies warrants these products for a period of one (1), three (3) OR five (5) years, commencing from the date of original shipment by Dell EMC Networking, that the hardware portion of the product(s) purchased from Dell EMC Networking or its authorized resellers, shall be free of defects in material and workmanship under normal use and will perform substantially in accordance with Dell EMC Networking’s published specifications provided to Customer with the Hardware that are applicable to the product release purchased. If the Hardware fails to comply with the foregoing warranty during the applicable warranty period (a"Defect"), Dell EMC Networking, at its sole discretion, shall repair or replace the Hardware that is determined to be defective, provide a workaround for the non-conforming Hardware, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Hardware. The warranted Hardware may include some used, refurbished or remanufactured components which are warranted the equivalent of new. Replacement response time will vary based on regional location and shipping restrictions. Optical transceivers, cables, modules, LEDs, fans, external power supplies, and other accessories are warrantied for one year and covered if purchased at time of platform purchase and tied to the service tag of the device. H-Series OmniPath cables are covered for three years and 90 days for mechanical components such as rail kits, air baffles, filler panels, etc. Limited warranty applies to the original owner and is not transferable.
Service Response Level definitions for Hardware Warranty Repair/Replacement:
- Mission-critical Onsite (4 or 8-hour) - Repair/Replacement is performed by Dell Technologies technician within time specified within service contract
- Next Business Day (NBD) Onsite - Repair/Replacement is performed by Dell Technologies technician by NBD
- Next Business Day (NBD) Parts only - Repair/Replacement is shipped to customer by NBD. Installation of device is the responsibility of the customer.
- Return to Depot - Repair/Replacement is shipped to customer after receipt of non-working hardware using Return Materials Authorization (RMA) request. Dell Technologies shall repair or replace the defective unit within ten (10) business days of receipt of the defective Product.
Dell Technologies will make every effort to repair or replace defective hardware in the time specified in the warranty terms table. Repair/Replacement covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period. Customers seeking to protect their hardware investment beyond the standard warranty period require a ProSupport service contract. ProSupport provides 24x7 access to networking professionals to help you diagnose issues and assist with software related questions. Service response time is based on commercially reasonable effort and may vary by region. Contact your local Dell Technologies service organization for specifics in your area.
End of Sale (EoS) Definition:
- The date after which a product is no longer available for purchase from Dell Technologies or its worldwide subsidiaries and affiliates
- Software feature enhancements and development are complete at EoS
- After EoS, Dell Technologies Engineering will provide bug fixes/patches for up to 5 years at their discretion
- The EoSS date is defined as five (5) years after End of Sale (EoS)
- After EoSS, existing software updates and fixes/patches will continue to be available, but Dell Technologies will provide no further software maintenance or updates
- Dell Technologies offers no guarantee of backwards compatibility of the software