Dell Technologies Networking Warranties

• Lifetime Limited Warranty (LLW) : Select Dell EMC Networking: N-Series, S3100 Series, and PowerConnect™ fixed port switching devices carry a Lifetime Limited Warranty (LLW) which provides Basic Hardware Service (repair or replacement) for as long as you own the product. This lifetime, non-transferrable Basic Hardware Service contract covers repair or replacement to any internal components (fans, power supplies) and also extends to Dell Technologies branded sub-components such as optical transceivers, modules, external power supplies if purchased in conjunction with platform purchase and tied to the service tag of the device. Basic Hardware Service request and diagnosis is limited to business hours only and does not include set up or configuration assistance, or other advanced service and support provided by Dell Technologies ProSupport Services. Dell Technologies does not guarantee backwards compatibility if new switch replacement is inserted into legacy switch environment. Lifetime Warranty does not apply to products purchased before first announcement in Spring 2011. Dates vary by region. Contact customer service to verify if your product qualifies. Basic Hardware Service contract is available at dell.com (Listed under Support Services)

• Lifetime Limited Warranty for Connectrix (CTX): The Connectrix DS-6610B-L switch is backed by a Lifetime Limited Warranty which combines a ProSupport Next Business Day (NBD) service plan. This warranty covers replacement of defective hardware by NBD (during normal business hours 9am-5pm, Monday through Friday). The service also includes 24x7 technical phone support and access to software maintenance and updates for the Fabric Operating System (FOS). This lifetime, non-transferrable contract is valid until announcement of End of Standard Support (EoSS) and covers replacement of the whole switch and optics tied to the service tag of the device. Installation of new device is performed by Dell Technologies, but Customer has the option to perform installation. If Dell Technologies installs the replacement, Dell Technologies will arrange for its return to a Dell Technologies facility. If Customer installs the replacement, Customer is responsible for returning the replaced device to a facility designated by Dell Technologies using the RMA process. This warranty and service plan is effective as of November 2021.

• Extended Life Warranty (ELW) : Select networking products E-Series, X1000 and X4000 Series, Aerohive Access Points, Ruckus ZD Controller and Indoor Access Points, and select W-Series Wireless sold by Dell Technologies carry a non-transferrable Extended Life Limited Hardware Warranty (ELW) which provides Basic Hardware Service (repair or replacement) until 5 years after Dell Technologies stops selling the product as listed in the End of Sale (EoS) matrix. E-Series switches limit warranty for optics and cables to one year. Aerohive and Ruckus product warranty limits power supply, antennae or accessories to one year. Basic Hardware Service request and diagnosis is limited to business hours only and does not include set up or configuration assistance, or other advanced service and support provided by Dell Technologies ProSupport Services. Basic Hardware Service contract is available at dell.com (Listed under Support Services). X-Series Extended Life Warranty Effective December 1, 2017. E-Series warranty effective date is June 27, 2022.

• Limited Warranty : Select Dell EMC Networking products carry a Limited Hardware Warranty. Dell Technologies warrants these products for a period of one (1), three (3) OR five (5) years, commencing from the date of original shipment by Dell EMC Networking, that the hardware portion of the product(s) purchased from Dell EMC Networking or its authorized resellers, shall be free of defects in material and workmanship under normal use and will perform substantially in accordance with Dell EMC Networking’s published specifications provided to Customer with the Hardware that are applicable to the product release purchased. If the Hardware fails to comply with the foregoing warranty during the applicable warranty period (a"Defect"), Dell EMC Networking, at its sole discretion, shall repair or replace the Hardware that is determined to be defective, provide a workaround for the non-conforming Hardware, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Hardware. The warranted Hardware may include some used, refurbished or remanufactured components which are warranted the equivalent of new. Replacement response time will vary based on regional location and shipping restrictions. Optical transceivers, cables, modules, LEDs, fans, external power supplies, and other accessories are warrantied for one year and covered if purchased at time of platform purchase and tied to the service tag of the device. H-Series OmniPath cables are covered for three years and 90 days for mechanical components such as rail kits, air baffles, filler panels, etc. Limited warranty applies to the original owner and is not transferable.

Service Response Level definitions for Hardware Warranty Repair/Replacement:

• Mission-critical Onsite (4 or 8-hour) - Repair/Replacement is performed by Dell Technologies technician within time specified within service contract
• Next Business Day (NBD) Onsite - Repair/Replacement is performed by Dell Technologies technician by NBD
• Next Business Day (NBD) Parts only - Repair/Replacement is shipped to customer by NBD. Installation of device is the responsibility of the customer.
• Return to Depot - Repair/Replacement is shipped to customer after receipt of non-working hardware using Return Materials Authorization (RMA) request. Dell Technologies shall repair or replace the defective unit within ten (10) business days of receipt of the defective Product.

• The date after which a product is no longer available for purchase from Dell Technologies or its worldwide subsidiaries and affiliates
• Software feature enhancements and development are complete at EoS
• After EoS, Dell Technologies Engineering will provide bug fixes/patches for up to 5 years at their discretion

• The EoSS date is defined as five (5) years after End of Sale (EoS)
• After EoSS, existing software updates and fixes/patches will continue to be available, but Dell Technologies will provide no further software maintenance or updates
• Dell Technologies offers no guarantee of backwards compatibility of the software