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Dell Technologies Networking Warranties

Understanding your warranty coverage.

Dell Technologies warranties highlight our commitment to product quality by guaranteeing repair or replacement of defective hardware. While industry-leading, our warranties do not cover software assistance. We encourage customers to purchase Dell Technologies ProSupport service to supplement warranty coverage and ensure optimal support for networking hardware and software. ProSupport offers benefits above and beyond warranty coverage such as:

  • Extending your hardware guarantee beyond the original warranty period
  • Software configuration guidance, troubleshooting and upgrade assistance
  • Network performance tuning
  • Service technicians ready and available to assist 24x7 across the globe

For more information on the Dell Technologies ProSupport Enterprise Suite, contact your Dell Technologies Representative.

Click the Networking Product Family tabs below to locate the warranty terms for your specific product

Understanding your warranty coverage

Fixed-Port Switches

Networking Product Hardware Warranty (Business Hours only) 1. Service Response Level 2. Software Download Availability 3. End of Sale (EoS) 4. End of Standard Support (EoSS) 4.
Brocade: 300
Limited 3 years NBD Onsite Service 90 days 1-Feb-2019 31-Jan-2024
Brocade: 6505
Limited 3 years NBD Parts only 90 days 30-Jul-2020 29-JUL-2025
Brocade: 6510, 6520, G620
Limited 3 years NBD Parts only 90 days 31-Aug-2018 31-Aug-2025
Connectrix DS-300B
Limited 3 years NBD Parts only 90 days 20-May-2019 16-Apr-2024
Connectrix DS-6505B
Limited 1 year NBD Parts only 90 days 30-Jul-2020 29-Jul-2025
Connectrix DS-6510B
Limited 1 year NBD Parts only 90 days 17-Sep-2020 31-Aug-2025
Connectrix DS-6520B
Limited 1 year NBD Parts only 90 days - -
Connectrix DS-6610B
Limited 1 year NBD Parts only 90 days - -
Connectrix DS-6610B-L
Lifetime CTX NBD Onsite Service Lifetime CTX - -
Connectrix DS-6620B
Limited 1 year NBD Parts only 90 days - -
Connectrix DS-6630B
Limited 1 year NBD Parts only 90 days - -
Connectrix DS-7720B
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS-9132T
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS-9148
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS-9148S
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS-9148T
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS-9250i
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS-9396S
Limited 1 year NBD Parts only 90 days 10-Jun-2022 30-Jun-2027
Connectrix MDS-9396T
Limited 1 year NBD Parts only 90 days - -
Connectrix MP-7800
Limited 1 year NBD Parts only 90 days 14-Oct-2019 13-Oct-2024
Connectrix MP-7810B
Limited 1 year NBD Parts only 90 days - -
Connectrix MP-7840B
Limited 1 year NBD Parts only 90 days - -
Connectrix VDX-6740B
Limited 1 year NBD Parts only 90 days 31-Aug-2017 27-Feb-2021
C-Series: C1048P Rapid Access Node
Lifetime NBD Parts only 90 days 31-Jan-2021 30-Jan-2026
E-Series: E3200
Extended Life NBD Parts only 90 days - -
H-Series: H1024-OPF, H1048-OPF
Limited 3 years NBD Parts only 90 days
31-Jul-2019
30-Jul-2024
Mellanox: SB7800, SB7890
Limited 3 years NBD Parts only 90 days 30-Jul-2020 29-Jul-2025
Mellanox: SX6012, SX6025, SX6036
Limited 3 years NBD Parts only 90 days 31-Jul-2019 30-Jul-2024
N-Series: N1100 (except N1108EP-ON)
Lifetime NBD Parts only Lifetime 30-Nov-2020 29-Nov-2025
N-Series: N1108EP-ON
Lifetime NBD Parts only Lifetime - -
N-Series: N1500
Lifetime NBD Parts only Lifetime 31-Dec-2022 30-Dec-2027
N-Series: N2000
Lifetime NBD Parts only Lifetime 30-Oct-2020 29-Oct-2025
N-Series: N2128PX
Lifetime NBD Parts only Lifetime 31-Jan-2021 30-Jan-2026
N-Series: N2200 Series
Lifetime NBD Parts only Lifetime 31-Dec-2022 30-Dec-2027
N-Series: N3024, N3024F
Lifetime NBD Parts only Lifetime 21-Sep-2018 20-Sep-2023
N-Series: N3024EF-ON, N3024EP-ON, N3024ET-ON
Lifetime NBD Parts only Lifetime 30-Apr-2021 29-Apr-2026
N-Series: N3024P
Lifetime NBD Parts only Lifetime 29-Sep-2018 28-Sep-2023
N-Series: N3048
Lifetime NBD Parts only Lifetime 29-Sep-2018 28-Sep-2023
N-Series: N3048EP-ON, N3048ET-ON
Lifetime NBD Parts only Lifetime 30-Apr-2021 29-Apr-2026
N-Series: N3048P
Lifetime NBD Parts only Lifetime 25-May-2018 24-May-2023
N-Series: N3132PX
Lifetime NBD Parts only Lifetime 31-Jan-2021 30-Jan-2026
N-Series: N3200
Lifetime NBD Parts only Lifetime - -
N-Series: N4000
Lifetime NBD Parts only Lifetime 30-Apr-2019 29-Apr-2024
S-Series: S25N, S25P, S25P DC (FORCE10)
Limited 1 year Return to Depot 90 days 12-Jul-2014 11-Jul-2019
S-Series: S25V, S50V (FORCE10)
Limited 1 year Return to Depot 90 days 27-Sep-2014 27-Sep-2019
S-Series: S50N (FORCE10)
Limited 1 year Return to Depot 90 days 16-Aug-2014 16-Aug-2021
S-Series: S50P DC (FORCE10)
Limited 1 year Return to Depot 90 days 28-Jun-2014 28-Jun-2021
S-Series: S55 (FORCE10)
Limited 1 year Return to Depot 90 days 30-Nov-2015 30-Nov-2022
S-Series: S60 (FORCE10) Limited 1 year Return to Depot 90 days 11-Jan-2016 31-Jan-2023
S-Series: S60 TAA (FORCE10)
Limited 1 year Return to Depot 90 days 4-Feb-2015 4-Feb-2020
S-Series: S3048-ON (No OS version or OS10 support)
Limited 1 year Return to Depot 90 days - -
S-Series: S3048-ON (OS9 version)
Limited 1 year Return to Depot 90 days 30-Apr-2022 29-Apr-2027
S-Series: S3100
Lifetime NBD Parts only 90 days - -
S-Series: S4048-ON
Limited 1 year Return to Depot 90 days 30-Jan-2022 29-Jan-2027
S-Series: S4048-ON NEBS version
Limited 1 year Return to Depot 90 days 28-Feb-2019 27-Feb-2024
S-Series: S4048T-ON
Limited 1 year Return to Depot 90 days 30-Oct-2021 29-Oct-2026
S-Series: S4112, S4128
Limited 1 year Return to Depot 90 days - -
S-Series: S4148F-ON
Limited 1 year Return to Depot 90 days - -
S-Series: S4148FE-ON
Limited 1 year Return to Depot 90 days 31-Dec-2021 30-Dec-2026
S-Series: S4148U-ON
Limited 1 year Return to Depot 90 days 31-Dec-2021 30-Dec-2026
S-Series: S4248F-ON
Limited 1 year Return to Depot 90 days 29-Nov-2019 29-Nov-2024
S-Series: S4248FBL-ON
Limited 1 year Return to Depot 90 days 30-Apr-2021 29-Apr-2026
S-Series: S4810-ON
Limited 1 year Return to Depot 90 days 30-Apr-2016 30-Apr-2021
S-Series: S4820T
Limited 1 year Return to Depot 90 days 31-Jul-2017 31-Jul-2022
S-Series: S5000
Limited 1 year Return to Depot 90 days 22-May-2018 21-May-2023
S-Series: S5048F-ON
Limited 1 year Return to Depot 90 days 30-Jun-2020 30-Jun-2025
S-Series: S5148F-ON
Limited 1 year Return to Depot 90 days 31-Jul-2019 30-Jul-2024
S-Series: S5200-ON
Limited 1 year Return to Depot 90 days - -
S-Series: S5400-ON
Limited 1 year Return to Depot 90 days - -
S-Series: S6000, S6000-ON
Limited 1 year Return to Depot 90 days 31-Jul-2017 31-Jul-2022
S-Series: S6010-ON
Limited 1 year Return to Depot 90 days 29-Oct-2020 29-Oct-2025
S-Series: S6100-ON
Limited 1 year Return to Depot 90 days 30-Sep-2019 30-Sep-2024
X-Series: 1000
Extended Life NBD Parts only Lifetime 30-Apr-2020 29-Apr-2025
X-Series: 4000
Extended Life NBD Parts only Lifetime 30-Apr-2020 29-Apr-2025
Z-Series: Z9000
Limited 1 year Return to Depot 90 days 1-Sep-2015 1-Sep-2020
Z-Series: Z9100
Limited 1 year Return to Depot 90 days 30-Dec-2020 30-Dec-2025
Z-Series: Z9264F-ON
Limited 1 year Return to Depot 90 days - -
Z-Series: Z9332F-ON
Limited 1 year Return to Depot 90 days - -
Z-Series: Z9432F-ON
Limited 1 year Return to Depot 90 days - -
Z-Series: Z9500
Limited 1 year Return to Depot 90 days 31-Jul-2017 31-Jul-2022
2800 Series (PowerConnect)
Lifetime NBD Parts only Lifetime 30-Sep-2015 30-Sep-2020
2808 Series (PowerConnect)
Lifetime NBD Parts only Lifetime 29-Sep-2017 29-Sep-2022
3500 Series (PowerConnect) non-PoE versions
Lifetime NBD Parts only Lifetime 29-Sep-2017 29-Sep-2022
3500 Series (PowerConnect) PoE versions
Lifetime NBD Parts only Lifetime 31-Jul-2016 31-Jul-2021
5500 Series (PowerConnect)
Lifetime NBD Parts only Lifetime 17-Sep-2015 16-Sep-2020
5400 Series (PowerConnect)
Lifetime NBD Parts only Lifetime 19-Jul-2011 19-Jul-2016
6200 Series (PowerConnect)
Lifetime NBD Parts only Lifetime 27-Aug-2015 27-Aug-2020
7000 Series (PowerConnect)
Lifetime NBD Parts only Lifetime 30-Sep-2014 30-Sep-2019
8000 Series (PowerConnect)
Lifetime NBD Parts only Lifetime 28-Feb-2013 28-Feb-2018
8100 Series (PowerConnect)
Lifetime NBD Parts only Lifetime 30-Apr-2018 30-Apr-2023

Dell Technologies Networking Optics and Cables Guideline:

Dell Technologies takes Cable and Transceiver (C&O) support with the level of focus and severity warranted as a key part of the Dell solution. If a cable or optical solution refuses to enable or fails during operation – that is an event that can have significant consequences. All Dell Technologies labelled offerings from the Networking catalog are recognized and reported as “Supported”. If you have C&O questions, Dell Technologies support is equipped to address questions that may arise.

To maintain this support, Dell Technologies has in place a rigorous test, qualification, and screening process in order to guarantee that Dell Technologies branded C&O are the highest quality and are guaranteed to perform reliably. The engineering evaluation places a virtual microscope of focus on the C&O to measure how each works identifying and eliminating any deviation in electrical or optical specifications.

Dell Technologies solutions makes no guarantee of any support for non-Dell cable and optical solutions. In some cases, a best attempt is made to enable connectivity, but without further Dell Technologies C&O encoding this is deemed our best effort based on the standard. Any deviation from the standard by the manufacturer cannot be anticipated or accounted for. Additionally, some 3rd party vendors write their ‘best guess’ of what Dell Technologies encodes into our branded optics in an attempt to trick the Dell Technologies firmware. Note that Dell Technologies support will recognize these fake C&O and will not support them.

Blade Interconnects

Networking Product Hardware Warranty (Business Hours only) 1 Service Response Level 2 Software Download Availability 3. End of Sale (EoS)4 End of Standard Support (EoSS) 4
M-Series 8/4Gbps SAN Module
Limited 3 years NBD Parts only 90 days 30-Jan-2018 30-Jan-2023
M-Series Cisco B22Dell FEX (Fabric Extender)
Limited 3 years NBD Onsite Service 90 days 30-Oct-2019 29-Oct-2024
M-Series Cisco Catalyst 3130G, 3130X
Limited 3 years NBD Parts only 90 days 15-Oct-2015 15-Oct-2020
M-Series I/O Aggregator
Limited 3 years NBD Parts only 90 days 30-Oct-2019 29-Oct-2024
M-Series M5424
Limited 3 years NBD Onsite Service 90 days 31-Aug-2018 31-Aug-2023
M-Series M6220
Limited 3 years NBD Parts only Lifetime 30-Nov-2018 30-Nov-2023
M-Series M6348
Limited 3 years NBD Parts only Lifetime 30-Nov-2018 30-Nov-2023
M-Series M6505 (12 port/2 SFP)
Limited 3 years NBD Parts only 90 days 30-Apr-2019 29-Apr-2024
M-Series M6505 (24 port, 4 or 8 SFP)
Limited 3 years NBD Parts only 90 days 30-Oct-2019 29-Oct-2024
M-Series M8024-k
Limited 3 years NBD Parts only Lifetime 15-Apr-2019 14-Apr-2024
M-Series M8428-k
Limited 1 year NBD Parts only 90 days 16-Aug-2015 16-Aug-2020
M-Series Mellanox M4001F
Limited 3 years NBD Parts only 90 days 30-Apr-2019 29-Apr-2024
M-Series MXL
Limited 3 years NBD Onsite Service 90 days 30-Oct-2019 29-Oct-2024
MX-Series: MX5108N, MX7116N, MX9116N
Limited 3 years NBD Onsite Service 90 days - -
MX-Series: MXG610S
Limited 3 years NBD Parts only 90 days - -
PowerEdge FX2 FN I/O Module: FN410S, FN2210s
Limited 3 years NBD Onsite Service 90 days 31-Aug-2022 30-Aug-2027
PowerEdge FX2 FN I/O Module: FN410T
Limited 3 years NBD Onsite Service 90 days 10-Jan-2022 9-Jan-2027
PowerEdge VRTX R1-2210 and R1-2401 switches
Limited 3 years NBD Onsite Service 90 days 31-Jul-2022 30-Jul-2027

Chassis Directors & Line Cards

Networking Product Hardware Warranty (Business Hours only) 1 Service Response Level 2 Software Download Availability 3 End of Sale (EoS) 4 End of Standard Support (EoSS) 4
Brocade: [Not branded Connectrix] All DCX chassis and line cards
Limited 3 years NBD Parts only 90 days 31-Aug-2018 31-Aug-2023
Connectrix B-Series Director DCX6
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Director DCX7
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Director DCX8510
Limited 1 year NBD Parts only 90 days 30-Jul-2020 30-Jul-2025
Connectrix B-Series Blade DCX-32P16G
Limited 1 year NBD Parts only 90 days 2-Nov-2021 31-Jul-2025
Connectrix B-Series Blade DCX-48P16G
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Blade DCX-64P16G
Limited 1 year NBD Parts only 90 days 2-Nov-2021 31-Jul-2025
Connectrix B-Series Blade DCX-FX8-24
Limited 1 year NBD Parts only 90 days 31-Aug-2018 31-Aug-2023
Connectrix B-Series Blade DCX6-48P32G
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Blade DCX6-48P32G-LW
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Blade DCX6-64P32G
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Blade DCX6-SX6-LW
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Blade DCX6-SX6-SW
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Blade DCX7-FC32-48P-LW
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Blade DCX7-FC32-48P-SW
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Blade DCX7-FC64-48-32G-L
Limited 1 year NBD Parts only 90 days - -
Connectrix B-Series Blade DCX7-FC64-48-32G-S
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS Series Director MDS-9506-V2
Limited 1 year NBD Parts only 90 days 31-Aug-2016 30-Apr-2022
Connectrix MDS Series Director MDS-9513
Limited 1 year NBD Parts only 90 days 31-Aug-2016 30-Apr-2022
Connectrix MDS Series Director MDS-9706
Limited 1 year NBD Parts only 90 days 12-Oct-2020 30-Sep-2026
Connectrix MDS Series Director MDS-9706-V2
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS Series Director MDS-9710
Limited 1 year NBD Parts only 90 days 12-Oct-2020 30-Sep-2026
Connectrix MDS Series Director MDS-9710-V2
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS Series Director MDS-9718
Limited 1 year NBD Parts only 90 days 1-Feb-2021 30-Sep-2026
Connectrix MDS Series Blade MDS-48P-16GFC
Limited 1 year NBD Parts only 90 days 30-Mar-2020 29-Mar-2025
Connectrix MDS Series Blade MDS-48P-32GFC
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS Series Blade MDS-9500 SUP-V2U (SUP 2A)
Limited 1 year NBD Parts only 90 days 10-Apr-2017 30-Apr-2022
Connectrix MDS Series Blade MDS-9513-FAB3
Limited 1 year NBD Parts only 90 days 10-Apr-2017 30-Apr-2022
Connectrix MDS Series Blade MDS-9700-V2-SUP4
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS Series Blade MDS-FCIP-9700
Limited 1 year NBD Parts only 90 days - -
Connectrix MDS Series Blade MDS-FCOE-9700
Limited 1 year NBD Parts only 90 days 21-Dec-2020 31-Dec-2025
Connectrix MDS Series Blade MDS-FCOE-9718
Limited 1 year NBD Parts only 90 days 21-Dec-2020 31-Dec-2025
Connectrix MDS Series Blade MDS-PBF-ADV (32 or 48)
Limited 1 year NBD Parts only 90 days 10-Apr-2017 30-Apr-2022
Connectrix MDS Series Blade MDS-SSN-16
Limited 1 year NBD Parts only 90 days 10-Apr-2017 30-Apr-2022
C-Series C9010 [chassis & line cards] (Note: C1048P Rapid Access Node fixed port switch has Lifetime Warranty)
Limited 1 year Return to Depot 90 days 31-Jan-2021 30-Jan-2026
E-Series ExaScale & line cards
Limited 1 year Return to Depot 90 days 24-Mar-2015 24-Mar-2020
H-Series: [chassis & line cards] H9106-OPF, H9124-OPF
Limited 3 years NBD Parts only 90 days 31-Jul-2019 30-Jul-2024

Security Appliances

Networking Product Hardware Warranty (Business Hours only) 1 Service Response Level 2 Software Download Availability 3 End of Sale (EoS) 4 End of Standard Support (EoSS) 4
All SonicWALL appliances purchased OEM (SuperMassive, NSA and TZ Series)
Limited 1 year NBD Parts only 90 days 2-Aug-2019 1-Aug-2024

Virtual Edge Platforms

Networking Product Hardware Warranty (Business Hours only) 1 Service Response Level 2. Software Download Availability 3 End of Sale (EoS) 4. End of Standard Support (EoSS) 4.
SD-WAN Edge devices:510-LTE, 6000 Series and 3000 Series
Limited 1 year NBD Parts only 90 days - -
VEP Series
Limited 1 year NBD Parts only 90 days - -

Wireless

Networking Product Hardware Warranty (Business Hours only)1 Service Response Level2. Software Download Availability 3. End of Sale (EoS) 4. End of Standard Support (EoSS) 4.
Aerohive Access Points
Extended Life NBD Parts only 90 days 31-Mar-2020 30-Mar-2025
Ruckus Indoor Access Point: R310
Extended Life NBD Parts only 90 days 31-Mar-21 30-Mar-26
Ruckus Indoor Access Point: R730
Extended Life NBD Parts only 90 days 31-Dec-2020 30-Dec-2025
Ruckus Indoor Access Points (R, H and M Series)
Extended Life NBD Parts only 90 days 30-Jun-2021 29-Jun-2026
Ruckus Outdoor Access Points (E, P and T Series)
Limited 1 year NBD Parts only 90 days 30-Jun-2021 29-Jun-2026
Ruckus Outdoor Access Points T300, T300e, T301n, T301s
Limited 1 year NBD Parts only 90 days 1-Jul-2019 30-Jun-2024
Ruckus SmartZone 300 Controllers
Limited 1 year NBD Parts only 90 days 30-Jun-2021 29-Jun-2026
Ruckus SmartZone 104 and 124 Controllers
Limited 1 year NBD Parts only 90 days 1-Dec-2020 30-Nov-2025
Ruckus ZoneDirector 1200 Controller
Extended Life NBD Parts only 90 days 30-Jun-2021 29-Jun-2026
Ruckus ZonePlanner
Extended Life Software 90 days 31-Dec-2019 30-Dec-2024
W-Series Airwave Management System
Limited 1 year NBD Parts only 90 days 24-Jul-2017 24-Jul-2022
W-Series AP103, AP103H
Extended Life NBD Parts only 90 days 24-Jul-2017 24-Jul-2022
W-Series AP104, AP105
Extended Life NBD Parts only 90 days 1-Sep-2015 1-Sep-2020
W-Series AP114, AP115
Extended Life NBD Parts only 90 days 31-May-2016 1-Jun-2021
W-Series AP124, AP125
Extended Life NBD Parts only 90 days 1-Jan-2013 8-Jan-2018
W-Series AP134, AP135
Extended Life NBD Parts only 90 days 1-Sep-2015 1-Sep-2020
W-Series AP175
Limited 1 year NBD Parts only 90 days 1-Sep-2015 1-Sep-2020
W-Series AP175DC Outdoor
Limited 1 year NBD Parts only 90 days 31-May-2014 31-May-2019
W-Series AP2xx, AP3xx
Extended Life NBD Parts only 90 days 24-Jul-2017 24-Jul-2022
W-Series AP68
Limited 1 year NBD Parts only 90 days 30-Apr-2014 30-Apr-2019
W-Series AP92, AP93
Extended Life NBD Parts only 90 days 1-Nov-2014 1-Nov-2019
W-Series ClearPass GuestConnect
Limited 1 year NBD Parts only 90 days 31-Oct-2013 31-Dec-2014
W-Series ClearPass Policy Manager
Limited 1 year NBD Parts only 90 days 24-Jul-2017 24-Jul-2022
W-Series Controllers: 3200, 3400, 3600
Limited 1 year NBD Parts only 90 days 31-Jul-2016 1-Aug-2021
W-Series Controllers: 6000 M3
Limited 1 year NBD Parts only 90 days 31-Oct-2014 31-Oct-2019
W-Series Controllers: 620
Limited 1 year NBD Parts only 90 days 13-Jun-2013 13-Jun-2018
W-Series Controllers: 650
Limited 1 year NBD Parts only 90 days 31-Dec-2014 31-Dec-2019
W-Series Controllers: 651
Limited 1 year NBD Parts only 90 days 29-Feb-2012 28-Feb-2017
W-Series Controllers: 7000 Series
Limited 1 year NBD Parts only 90 days 24-Jul-2017 24-Jul-2022
W-Series Instant Access Point IAP103, IAP108, IAP109
Extended Life NBD Parts only 90 days 24-Jul-2017 24-Jul-2022
W-Series Instant Access Point IAP114, IAP115
Extended Life NBD Parts only 90 days 31-May-2016 1-Jun-2021
W-Series Instant Access Point IAP155, IAP155P
Extended Life NBD Parts only 90 days 31-Oct-2016 1-Nov-2021
W-Series Instant Access Point IAP175
Limited 1 year NBD Parts only 90 days 1-Sep-2015 1-Sep-2020
W-Series Instant Access Point IAP2xx, IAP3xx, IAP3WN, IAP3WNP
Extended Life NBD Parts only 90 days 24-Jul-2017 24-Jul-2022
W-Series Instant Access Point IAP92, IAP93
Extended Life NBD Parts only 90 days 1-Nov-2014 1-Nov-2019

Warranty Details & Definitions

Duration of warranty covering repair or replacement of defective hardware. Includes problem diagnosis with Dell Technologies technical support professionals by phone, email or chat during normal business hours to help resolve hardware issues covered under the Basic Hardware Service contract. Service does not include software set up or configuration assistance, or other advanced technical service and support provided by Dell Technologies Services ProSupport Enterprise Suite.

  • Lifetime Limited Warranty (LLW) : Select Dell EMC Networking: N-Series, S3100 Series, and PowerConnect™ fixed port switching devices carry a Lifetime Limited Warranty (LLW) which provides Basic Hardware Service (repair or replacement) for as long as you own the product. This lifetime, non-transferrable Basic Hardware Service contract covers repair or replacement to any internal components (fans, power supplies) and also extends to Dell Technologies branded sub-components such as optical transceivers, modules, external power supplies if purchased in conjunction with platform purchase and tied to the service tag of the device. Basic Hardware Service request and diagnosis is limited to business hours only and does not include set up or configuration assistance, or other advanced service and support provided by Dell Technologies ProSupport Services. Dell Technologies does not guarantee backwards compatibility if new switch replacement is inserted into legacy switch environment. Lifetime Warranty does not apply to products purchased before first announcement in Spring 2011. Dates vary by region. Contact customer service to verify if your product qualifies. Basic Hardware Service contract is available at dell.com (Listed under Support Services)
  • Lifetime Limited Warranty for Connectrix (CTX): The Connectrix DS-6610B-L switch is backed by a Lifetime Limited Warranty which combines a ProSupport Next Business Day (NBD) service plan. This warranty covers replacement of defective hardware by NBD (during normal business hours 9am-5pm, Monday through Friday). The service also includes 24x7 technical phone support and access to software maintenance and updates for the Fabric Operating System (FOS). This lifetime, non-transferrable contract is valid until announcement of End of Standard Support (EoSS) and covers replacement of the whole switch and optics tied to the service tag of the device. Installation of new device is performed by Dell Technologies, but Customer has the option to perform installation. If Dell Technologies installs the replacement, Dell Technologies will arrange for its return to a Dell Technologies facility. If Customer installs the replacement, Customer is responsible for returning the replaced device to a facility designated by Dell Technologies using the RMA process. This warranty and service plan is effective as of November 2021.
  • Extended Life Warranty (ELW) : Select networking products E-Series, X1000 and X4000 Series, Aerohive Access Points, Ruckus ZD Controller and Indoor Access Points, and select W-Series Wireless sold by Dell Technologies carry a non-transferrable Extended Life Limited Hardware Warranty (ELW) which provides Basic Hardware Service (repair or replacement) until 5 years after Dell Technologies stops selling the product as listed in the End of Sale (EoS) matrix. E-Series switches limit warranty for optics and cables to one year. Aerohive and Ruckus product warranty limits power supply, antennae or accessories to one year. Basic Hardware Service request and diagnosis is limited to business hours only and does not include set up or configuration assistance, or other advanced service and support provided by Dell Technologies ProSupport Services. Basic Hardware Service contract is available at dell.com (Listed under Support Services). X-Series Extended Life Warranty Effective December 1, 2017. E-Series warranty effective date is June 27, 2022.
  • Limited Warranty : Select Dell EMC Networking products carry a Limited Hardware Warranty. Dell Technologies warrants these products for a period of one (1), three (3) OR five (5) years, commencing from the date of original shipment by Dell EMC Networking, that the hardware portion of the product(s) purchased from Dell EMC Networking or its authorized resellers, shall be free of defects in material and workmanship under normal use and will perform substantially in accordance with Dell EMC Networking’s published specifications provided to Customer with the Hardware that are applicable to the product release purchased. If the Hardware fails to comply with the foregoing warranty during the applicable warranty period (a"Defect"), Dell EMC Networking, at its sole discretion, shall repair or replace the Hardware that is determined to be defective, provide a workaround for the non-conforming Hardware, or if replacement or repair is impractical, refund the fees paid by Customer for such non-conforming Hardware. The warranted Hardware may include some used, refurbished or remanufactured components which are warranted the equivalent of new. Replacement response time will vary based on regional location and shipping restrictions. Optical transceivers, cables, modules, LEDs, fans, external power supplies, and other accessories are warrantied for one year and covered if purchased at time of platform purchase and tied to the service tag of the device. H-Series OmniPath cables are covered for three years and 90 days for mechanical components such as rail kits, air baffles, filler panels, etc. Limited warranty applies to the original owner and is not transferable.

Service Response Level definitions for Hardware Warranty Repair/Replacement:

  • Mission-critical Onsite (4 or 8-hour) - Repair/Replacement is performed by Dell Technologies technician within time specified within service contract
  • Next Business Day (NBD) Onsite - Repair/Replacement is performed by Dell Technologies technician by NBD
  • Next Business Day (NBD) Parts only - Repair/Replacement is shipped to customer by NBD. Installation of device is the responsibility of the customer.
  • Return to Depot - Repair/Replacement is shipped to customer after receipt of non-working hardware using Return Materials Authorization (RMA) request. Dell Technologies shall repair or replace the defective unit within ten (10) business days of receipt of the defective Product.

Dell Technologies will make every effort to repair or replace defective hardware in the time specified in the warranty terms table. Repair/Replacement covers service parts and/or whole unit exchange to repair and/or replace defect(s) in workmanship occurring within the hardware warranty period. Customers seeking to protect their hardware investment beyond the standard warranty period require a ProSupport service contract. ProSupport provides 24x7 access to networking professionals to help you diagnose issues and assist with software related questions. Service response time is based on commercially reasonable effort and may vary by region. Contact your local Dell Technologies service organization for specifics in your area.
Includes all generally available software/OS releases offered for the specific products listed, when and if available for time specified. Customers who desire specific feature updates, patches and fixes to be prioritized into future releases should purchase the appropriate support services from Dell Technologies.
From time to time, Dell Technologies discontinues products, most often to replace them for systems with advanced feature sets. Dell Technologies makes every effort to support these discontinued devices for up to five years after the End of Sale (EoS) announcement. Software downloads will still be available for your product; however, this is not a guarantee for ongoing feature development or software maintenance by Dell Technologies. Customers with the appropriate ProSupport and ProSupport Plus coverage, have the privilege to request specific software feature updates, as well as prioritized patches, and fixes. Any feature updates, patches, and enhancement requests after the End of Sale announcement are reserved to the sole discretion of Dell Technologies. Reference the Warranty Terms by Product table for EoS and EoSS dates by product.

End of Sale (EoS) Definition:
  • The date after which a product is no longer available for purchase from Dell Technologies or its worldwide subsidiaries and affiliates
  • Software feature enhancements and development are complete at EoS
  • After EoS, Dell Technologies Engineering will provide bug fixes/patches for up to 5 years at their discretion
End of Standard Support (EoSS) Definition:
  • The EoSS date is defined as five (5) years after End of Sale (EoS)
  • After EoSS, existing software updates and fixes/patches will continue to be available, but Dell Technologies will provide no further software maintenance or updates
  • Dell Technologies offers no guarantee of backwards compatibility of the software

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^Dell Business Credit: Offered to business customers by WebBank, who determines qualifications for and terms of credit. Taxes, shipping and other charges are extra and vary. Minimum monthly payments are the greater of $15 or 3% of the new balance shown on the monthly billing statement. Dell and the Dell logo are trademarks of Dell Inc.

*Dell Rewards: 3% back excludes taxes and shipping. Rewards are issued to your online Dell Rewards Account (available via your Dell.com My Account) typically within 30 business days after your order’s ship date. Rewards expire in 90 days (except where prohibited by law). “Current rewards balance” amount may not reflect the most recent transactions. Check Dell.com My Account for your most up-to-date reward balance. Total rewards earned may not exceed $2,000 within a 3-month period. Outlet purchases do not qualify for rewards. Expedited Delivery not available on certain TVs, monitors, batteries and adapters, and is available in Continental (except Alaska) U.S. only. Other exceptions apply. Not valid for resellers and/or online auctions. Offers and rewards subject to change without notice, not combinable with all other offers. See Dell.com/businessrewardsfaq.

*Returns: The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. Television returns are subject to restocking fees. See dell.com/returnpolicy.

*Offers subject to change, not combinable with all other offers. Limit of 5 units per order. Taxes, shipping, and other fees apply. Free shipping offer valid only in Continental U.S. (excludes Alaska and P.O. Box addresses). Offer not valid for Resellers. Dell reserves the right to cancel orders arising from pricing or other errors.

*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf

Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

© 2022 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.

Back to School Offer Terms: Purchase select1 Inspiron and G Series laptop or desktop or any S series, SE series, Alienware, or Dell Gaming (G) series monitor between 7/25 at 6am ET and 9/22 6am ET and receive 6 months of the Disney Bundle on Dell when you subscribe to the Disney Bundle. Limit one code per customer. Offer applies to purchases on Dell.com only. Offer excludes Doorbusters/Limited quantity deals and clearance. Not valid for resellers and/or online auctions. Items may ship separately. See Return Policy.

Purchase select2 XPS or Alienware laptop or desktop between 7/25 at 6am ET and 9/22 6am ET and receive a free mouse (Model MS3320 with XPS, Model AM610 with Alienware) and 6 months of the Disney Bundle on Dell when you subscribe to the Disney Bundle. Limit one code per customer. Offer applies to purchases on Dell.com only. 1 year of Premium Support Plus or Pro Support Plus also included. Offer excludes Doorbusters/Limited quantity deals and clearance. Not valid for resellers and/or online auctions. Items may ship separately. See Return Policy

Offer valid only for customers who (1) make a qualifying purchase directly at Dell.com between 7/25 at 6am ET and 9/22 6am ET, (2) are residents of the United States who are 18 years of age or older, and (3) are new Disney Bundle subscribers or returning Disney Bundle subscribers without an existing subscription to any of the Bundled services. If you have an existing subscription to The Disney Bundle, Disney+, ESPN+, Hulu (ad-supported), Hulu (No Ads), and/or Hulu + Live TV, you are ineligible for this offer. After 6 month promotional subscription, The Disney Bundle auto-renews at the then-current monthly price (currently $13.99/month), and you will be charged each month until canceled. Cancel any time, subject to terms. Cancellation will be effective at the end of your promotional period or billing period. No refunds or credits for partial months or years. Valid payment method required to redeem offer. Must redeem offer code by 12/31/22 11:59 pm ET. Offer cannot be combined with any other promotional offer or pricing and is not redeemable for cash or any other goods or services. Offer limited to one per customer. Dell reserves the right to modify or cancel the offer at any time. Offer is nontransferable and cannot be sold or shared, and offer code is not valid and will not be honored if obtained from any third party.  Any Hulu plan switch after redemption of this offer will result in forfeiture of the promotional period.

Includes Hulu (ad-supported) plan. Access content from each service separately and select ESPN+ content via Hulu. Location data required to watch certain content. Subject to The Disney Bundle Terms. [Additional eligibility rules and terms apply.] © 2022 Disney and its related entities.

1 Included with: Inspiron 16 Plus (7620), Inspiron 14 Plus (7420), Inspiron 14 2in1 7425, Inspiron 14 2in1 7420, Inspiron 16 2in1 7620, Inspiron 14 5000 (5425), Inspiron 16 5000 (5620), Inspiron 16 5000 (5625), Inspiron 15 3000 (3510), Inspiron 15 3000 (3511), Inspiron 15 3000 (3525), Inspiron 14 5000 (5410), Inspiron Desktop (3910), Inspiron 27 7000 All-In-One (7700/7710), Inspiron 24 5000 All-In-One (5410/5415), G15 Gaming Laptop (5525), G15 Gaming Laptop (5520), G16 Gaming Laptop (7620)

2 Included with: XPS 13 (9315), XPS 13 Plus (9320), XPS 15 (9520), XPS 17 (9720), XPS Desktop (8940/8950), Alienware M15 R7 Gaming Laptop, Alienware M17 R5 Gaming Laptop, Alienware X15 (R2) Gaming Laptop, Alienware X17 (R2) Gaming Laptop, Alienware X14 (R1) Gaming Laptop, Alienware Aurora R13 Gaming Desktop, Alienware Aurora Ryzen™ R14 Gaming Desktop