Dell EMC Unity: Automatic refresh of the contract data failed

Summary: Dell EMC Unity: Automatic refresh of the contract data failed (User Correctable)

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Symptoms



Error message received about "An automatic refresh of the contract data failed" or "contracts cannot be validated".
The service was unavailable or unreachable in the Unity storage.

AlertID Message
14:380005 An automatic refresh of the contract data failed. The service was unavailable or unreachable.
14:380006 An automatic refresh of the contract data failed.

Cause

Unity is attempting to reach the Dell EMC servers to verify Support Contract Status. It uses port 80 and 443 outbound.
This is separate from ESRS traffic on the Unity array.

Resolution

Option 1:
Confirm that ports 80 and 443 are open. 
support.emc.com port --> 443
uemconnect.emc.com --> 80
 
If there is a proxy server make sure it is correctly configured
 
 
Option 2:
In an environment where only port 443 is allowed and port 80 is disallowed, the following can be used as a workaround:
  1. Login as Service user via SSH to Unity
  2. Run the following command:
echo 'https://uemconnect.emc.com/' > /tmp/contractdataurl.txt

Once this is complete the alerts should stop.

Option 3:
If the storage administrator does not wish to open ANY ports, the contract check can be disabled as follows:
  1. Login as Service user via SSH to Unity
  2. Run the following command:
uemcli -u admin -p <pass> /sys/support/config set -autoUpdateContracts no

Once this is complete the alerts should stop.

Affected Products

Dell EMC Unity Family

Products

Dell EMC Unity Family
Article Properties
Article Number: 000052576
Article Type: Solution
Last Modified: 17 Mar 2025
Version:  4
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