Troubleshooting a "Remove paper from standard output bin, output bin full" message on the Dell B2360d, B2360dn, S2830dn Laser Printers

Follow the steps outlined in this article to resolve this "Remove paper from standard output bin, output bin full" message.

Troubleshooting "output bin full" message

If you receive a message on the operator panel of the B2360d, B2360dn, or S2830dn printer indicating that the output bin is full, perform the following steps to verify that the output bin sensor is functioning properly:

1. Verify that the output bin does not contain any paper and restart the printer.
2. Inspect the output bin sensor for damage. If the flag for the sensor is damaged, contact Dell Support.

   

3. If the printer reboots to the same message, enter the Diagnostic mode to perform a test on the output bin sensor following the steps for each printer below:
   • B2360d and B2360dn:
     • Turn the printer off, press, and hold the Left Arrow and OK buttons, and turn the printer on while holding these buttons until the progress bar appears.
     • Once the unit is in the Diagnostic mode, press the Right Arrow to select Output Bin Tests and press OK.
     • Press the Right Arrow to select Sensor Test and press OK.
     • Press OK on Standard Bin
     • The unit displays "Testing…" before displaying an Empty or Full status.
     • Manually click the output bin sensor slowly and see if the message changes from Empty to Full, or conversely.
   • S2830dn:
     • Turn the printer off, press, and hold the 3 and 6 buttons, and turn the printer on while holding these buttons until the progress bar appears.
     • Once the unit is in the Diagnostic mode, press the Down Arrow to select Output Bin Tests and press OK.
     • Press the Down Arrow to select Sensor Test and press OK.
     • Press OK on Standard Bin.
     • The unit displays "Testing…" before displaying an Empty or Full status.
     • Manually click the output bin sensor slowly and see if the message changes from Empty to Full, or conversely.
   • If the status changes while clicking the sensor, restart the printer as the sensor is now functioning properly.
   • If the status does not change when clicking the sensor, contact Dell Support.