PPDM File System agent Data restore fails with error code ARF0032

These messages are associated with the failure:

File System agent Data restore fails with error code ARF0032, Unable to perform a file-level restore at ######### to the target volume drive-letter:\Restore because the third party component Robocopy produced the following error: the exit code is 9, several files did not copy.

The restore of this backup copy cannot be completed because an operation by a third party component was unsuccessful. Robocopy recovers with 1 error, check detail in log C:\Program Files\DPSAPPS\fsagent\logs\

To troubleshoot this issue:

1. Verify that there is sufficient disk space in the target volume. When the issue is resolved, retry the operation.
2. The backup source may have been unmounted due to a timeout, with the default duration. The PowerProtect Data Manager FS user guide provides more information about increasing the timeout.

Increase Restore Timeout

***Increasing the restore timeout***
By default, the mount operation times out after 30 minutes and the backup copy is unmounted. When running file-level restores of large files, you can increase the restore timeout.

Perform this task if file-level restores for large files timeout before completing.

1. Create a file with the name browsersvc.cmd in one of the following locations:
   • On Windows, C:\Program Files\DPSAPPS\fsagent\settings
   • On Linux, /opt/dpsapps/fsagent/settings
2. Add the following line to the file, and specify the same timeout value, in minutes, for both variables:
   • {"-idletimeout":"timeout", "-resexpiry":"timeout"}
     • For example, enter this line to set the restore timeout to 60 minutes:
     • {"-idletimeout":"60", "-resexpiry":"60"}