Dell Lasso Version 4.7.3 User's Guide

Manually Collecting Data For HITKIT Appliance Under VRTX

To collect manually:

Login to the HITKIT VM using root privilege through SSH.
Select the Diagnostics option in the Hitkit VMware List of items is displayed.
Select Gather support Information from the list of items.
The output file is saved in the CIFS share — \\<share IP>\database\<logsfile.zip> file.
Run the command: net use \\<share IP>\database\USER:<share IP>\<username> <password> to connect to the appliance from the local system.
Run the command: CMD /C MOVE /Y\\<share IP>\database\<logsfile.zip> “<User selected path>” to copy the logs to the local system.
Run the command net use \\<share IP>\database /d to disconnect the appliance from the local system.