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Dell Lasso Version 4.7.3 User's Guide

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Troubleshooting VMware Collection

To display the error message received during collection, try to run the Lasso commands.

Lasso collection uses the provided user name and password to make a remote connection to the target device and execute a command. If collection fails in Lasso, test the command using the following steps:

  1. Use a secure telnet client like putty to login to VMware system using root privilege.

    For steps to allow root access, see Allowing Root Access To Unix Server .

    • NOTE: If root access is not enabled through SSH, use dual mode authentication.
  2. Run vm-support-n and use secure ftp client to transfer the collection created in the root user’s home directory. The collection is transferred to the %USERPROFILE\ Dell\ Lasso\ results folder. To collect the data manually and not troubleshoot, see Manual VMware Collection.

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