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Dell Lasso Version 4.7.3 User's Guide

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Troubleshooting MD Series

To troubleshoot MD Series, make sure that:
  • MDSM software is installed in the system or you can download this from %SystemDrive%:\Program Files\Dell\MD Storage Manager\client\ location. However, the location may vary depending on the system.
  • The path of MDSM software is defined before executing commands.

To troubleshoot:

MD Series validation:

Run the command SMcli -A <IPAddress of MD Series Array> . Example: SMcli -A 10.15.216.101

If the IP address is validated successfully, the SMcli executed successfully message is displayed. Else, SMcli failed message is displayed.

  • NOTE: When a new MD Series array is added, the device is always validated. This assists in quick connection to each Raid Core 0 IP or Raid Core 1 IP.

Click Validated or Error Found to view the validation status.

MD Series collection:

Before troubleshooting, also make sure that the RAID controller module firmware is compatible with the MD Storage Manager software on the management station. If the RAID controller module firmware is upgraded, then upgrade the MD Storage Manager software. Else, there may not be access to the storage array.

  1. Run the command SMcli -c “show storagearray profile;” < IPAddress of MD Array><USERPROFILE Dir\Results\Hostname.txt>

    The command output is generated in the Hostname.txt file in the USERPROFILE Dir\Results\ location.

  2. Run the command SMcli -c "save storageArray SupportData file=\"USERPROFILE Dir\Results\Hostname.zip\";" < IPAddress of MD Array> The command output is generated in the Hostname.zip file in the USERPROFILE Dir\Results\ location.
    • NOTE: When the validation or collection operation of a Storage Array is timed out, then check the DasArray.properties file in the InstallDir location and increase the timeout value.
For example: mdseries.timeout.value.collection = 200000. The value is 120000 by default.

To view the collection status, click Collected or Error Found.

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