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Deploy Dell PowerFlex v3.6.x

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Licensing error messages

The following table lists error messages that may be generated by the system, and their troubleshooting solutions.

Table 1. Licensing error messages
Error Message Description Solution
The license key is invalid or does not match this version. Contact Support. The license key is invalid. Contact support.
The current system configuration exceeds the license entitlements. More capacity has been installed than the license allows. Reduce capacity, or extend the license capacity.
Operation could not be completed. The license capacity has been exceeded. When you try to add an SDS or device, it will cause the licensed capacity to be exceeded. Do not add the SDS or device, or extend the license capacity.
The license key is too long The license file is larger than expected. Check the accuracy of the license key.
The license has expired The duration of the license has ended. Extend the duration of the license.
The license installation ID does not match the ID of this system When the Installation ID was entered in the ELM, it may have been incorrect. Contact support.
The license contains a mismatch of the SWID. Contact Support. The license key is invalid. Contact support.
The issuer of the license you are attempting to add does not match that of the product The license key is invalid. Contact support.
The license contains a mismatch of the capacity values for basic and advanced features. Contact Support. The capacity licensed for basic features is not equal to the capacity licensed for advanced feature. Contact support.

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