Licensing error messages
The following table lists error messages that may be generated by the system, and their troubleshooting solutions.
Table 1. Licensing error messages
Error Message
|
Description
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Solution
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The license key is invalid or does not match this version. Contact Support.
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The license key is invalid.
|
Contact support.
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The current system configuration exceeds the license entitlements.
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More capacity has been installed than the license allows.
|
Reduce capacity, or extend the license capacity.
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Operation could not be completed. The license capacity has been exceeded.
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When you try to add an SDS or device, it will cause the licensed capacity to be exceeded.
|
Do not add the SDS or device, or extend the license capacity.
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The license key is too long
|
The license file is larger than expected.
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Check the accuracy of the license key.
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The license has expired
|
The duration of the license has ended.
|
Extend the duration of the license.
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The license installation ID does not match the ID of this system
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When the Installation ID was entered in the ELM, it may have been incorrect.
|
Contact support.
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The license contains a mismatch of the SWID. Contact Support.
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The license key is invalid.
|
Contact support.
|
The issuer of the license you are attempting to add does not match that of the product
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The license key is invalid.
|
Contact support.
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The license contains a mismatch of the capacity values for basic and advanced features. Contact Support.
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The capacity licensed for basic features is not equal to the capacity licensed for advanced feature.
|
Contact support.
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Data is not available for the Topic