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Deploy Dell PowerFlex v3.6.x

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Troubleshoot PowerFlex plug-in registration issues

You can use logs to assist in troubleshooting problems that may occur during registration of the vSphere PowerFlex plug-in.

Search for issues in the log files. To find relevant log entries, search for scaleio in the log file. You can also use the troubleshooting procedure to completely remove and clean-up the PowerFlex plug-in files, and then reregister the PowerFlex plug-in. In PowerFlex plug-in downgrade scenarios, complete removal and clean-up procedures, followed by vCenter restart, are mandatory.

The vSphere web client (Virgo) logs are located in the following directories:

vCenter Operating system Path to file
6.x Windows C:\ProgramData\VMware\vCenterServer\logs\vsphere-client\logs
Linux /var/log/vmware/vsphere-client/logs

Other relevant logs:

vCenter Operating system Path to file
6.x Windows Plug-in logs and other files:

C:\Users\vspherewebclientsvc\AppData\Roaming\VMware\scaleio

Plug-in location:

C:\ProgramData\VMware\vCenterServer\cfg\vsphere-client\vc-packages\vsphere-client-serenity

Linux Plug-in logs and other files:

/etc/vmware/vsphere-client/vc-packages/scaleio

Plug-in location:

/etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity

For more information about log collection, refer to PowerFlex Log Collection Technical Notes


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