VxRail: VMware tools install fails with: failed to install the SVGA driver automatically

Possible Errors:

Setup failed to install the VMCI Virtual Machine Communication Interface driver automatically. This driver will have to be installed manually.

Setup failed to install the SVGA driver automatically. This driver will have to be installed manually.

1. If an anti-virus is enabled and Device Install Server Service is not running, then it may cause VMware tools setup to fail on Windows.
2. This can occur if the Microsoft Root Certificate Authority is missing or revoked from the Trusted Root Authority store.

There are two solutions below, check which is the cause above and complete the steps below.

Resolution 1:

Disable anti-virus software on the VM to fix the issue.

Resolution 2:

To resolve this issue, add the root certificate using the below steps:

1. From the virtual machine where the VMware Tools installation or upgrade is failing with VMCI driver issue, go to C:\Windows\System32\drivers.

2. Right-click vmci.sys and select Properties > Digital Signatures > Signature list.

3. You see the certificates used to sign for this driver. It might be one or more than one cert.

4. Select the first name click details and select View Certificate.
   

5. Click Install Certificate > Next and complete the wizard.
   

6. You see that "The import was successful." Repeat the same steps for all "Signature list" under "Digital Signature."

7. Retry the VMware Tools upgrade or installation.

https://knowledge.broadcom.com/external/article?legacyId=74745