- Notes, cautions, and warnings
- Introduction
- New and enhanced features
- Dashboard
- Devices
- Methods of adding devices
- Add a chassis
- Add an iDRAC
- Add a networking device
- Add a server or hypervisor
- Add a software
- Add a virtual machine
- Add a converged or hyperconverged infrastructure appliance
- Add a data storage device
- Add a direct liquid cooling device
- Add a data protection device
- Deep discovery
- Maintenance mode overview
- Inventory validation
- Device correlation
- Enable or disable remote access
- Device discovery rules
- Adapters
- Device groups
- Device credentials and credential profiles
- Service requests
- Telemetry
- Extensions
- Audits
- Configuring Secure Connect Gateway settings
- Configuring alert and event settings
- Updating Secure Connect Gateway
- Secure Connect Gateway resources
- Contacting Dell Technologies
Secure Connect Gateway 5.x — Virtual Edition User's Guide
Configure contact and shipping information
About this task
The Contact and TechDirect page enables you to configure your primary and secondary support and shipping information. You can also enable and disable integration with your TechDirect account. See Integrate Secure Connect Gateway with your TechDirect account.
NOTE:Automated parts dispatch is supported only for servers that have an active ProSupport, ProSupport Plus, ProSupport One, or ProSupport Flex service entitlement.
Steps
- Go to .
-
In the
Support contacts section, select your country or region, and enter the primary and secondary support contact information.
The contact information that was entered during registration is automatically displayed for the primary support contact.
- In the Replacement parts shipping section, enable the option to automatically receive replacement parts.
-
Enter the primary and secondary shipping contact information or click the link that is displayed to copy the information provided in the
Support contacts section.
NOTE:The primary and secondary contact details must be unique.
- If you want a technician to install the dispatched hardware component, select the I want a technican to replace my parts onsite check box.
-
If you selected
Canada or
United States as the country or region for shipping replacement parts, click
Validate address.
- If the address is validated, Save is enabled.
- If the address is not valid, possible addresses are displayed. Select the correct address and click Continue or click Go back and modify the address.
- Click Save.
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