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Secure Connect Gateway 5.x — Virtual Edition User's Guide

PDF

Integrate Secure Connect Gateway with your TechDirect account

Prerequisites

About this task

In the TechDirect self-service experience, administrators in your organization can create rules to review and determine alerts that qualify for service request creation or parts dispatch before they are automatically forwarded to the backend. To configure and manage alert rules and the alerts that are generated from the devices, go to Services > Connect and Manage > Manage Infrastructure Assets and Alerts in TechDirect. Signing in to your TechDirect account from secure connect gateway enables you to integrate automated parts dispatch with your TechDirect account.
NOTE:If you choose to automate technical support case requests on TechDirect, the alerts are forwarded to Dell Technologies for case creation. However, these cases cannot be viewed on TechDirect after they are forwarded.
NOTE:The connection between secure connect gateway and TechDirect expires every two years, and the parts replacement is interrupted till the connection is restored. You receive an email notification when your connection expires. Ensure that you reintegrate secure connect gateway with TechDirect before the connection expires.

Steps

  1. Go to Settings > Preferred contact and shipping details.
  2. Scroll down and click Sign In to TechDirect.
    The Dell My Account Sign In page is displayed.
  3. Enter your TechDirect account credentials and click Sign In.
    A One Time Password (OTP) is displayed.
    NOTE:If you had already signed in to any Dell Technologies portal on the web browser, the OTP for the signed in account is displayed.
  4. Enter the OTP and click Apply.

Results

After your account is successfully verified, your TechDirect account username or email address is displayed and an option to switch your TechDirect account is displayed. To sign in with a different TechDirect account, click Switch Account.

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