Secure Connect Gateway 5.x — Virtual Edition User's Guide

Dashboard

After you deploy, register, and log in to secure connect gateway, you can start managing your devices on the user interface. For more information about deploying and registering secure connect gateway, see the Secure Connect Gateway5.x — Virtual Edition Deployment Guide available on the Secure Connect Gateway - Virtual Edition documentation page.

When you log in tosecure connect gateway, the dashboard is displayed. The dashboard provides an overall view of the health and connectivity status of your devices and environment. The dashboard contains the following panes or information:

• Open service requests—displays the number of open service requests for the devices in your environment. Click the number of requests to go to the Service requests page. See Service requests.
• Percentage of memory and processor that is used and the amount of free space available in your server.
• Device overview—displays the total number of devices in Managed, Staging, Inactive, and Not managed states. To view the reason and resolution for the devices in the Staging state, click Staging and then click Export to save the information as a CSV file.
• Number of active remote sessions running on your devices.
• Overall connectivity status of secure connect gateway. If the status is displayed as OFF, see the Secure Connect Gateway Virtual Edition Troubleshooting Guide available on the Secure Connect Gateway - Virtual Edition documentation page, for steps to resolve the issue.
• Network resources—displays the number of connected and disconnected Enterprise servers, heartbeat connection status, and the configuration status of your SMTP server and Policy Manager. To test the heartbeat connection status through port 443 and verify the connectivity to the Enterprise servers, click Test connection.
  NOTE:By default, secure connect gateway verifies the heartbeat status every 24 hours.
  To configure your SMTP server and Policy Manager, see Configuring your environment.
• Site inventory validation status—displays the number of devices on which the connectivity capability, collection capability, and monitoring capability or heartbeat status of the devices were validated successfully or failed. See Inventory validation. The Others column displays the following:
  • Number of devices on which validation was not performed.
  • Number of devices on which the validation is not supported.
  • Number of devices on which monitoring is disabled.
  • Number of devices inventoried through an adapter on which monitoring was successful.
  • Number of devices on which the capability could not be verified.
  • Number of devices that are offline.
• Services—displays the number of services that are running or stopped. Click Stopped services to view the names of the services that are not running.