Secure Connect Gateway 5.x — Virtual Edition User's Guide

The maintenance mode functionality suspends the alert processing and automatic service request creation capability of secure connect gateway. If secure connect gateway receives 10 or more valid hardware alerts within one hour from a device, it automatically enables maintenance mode for the device. You can also manually enable the maintenance mode for all the monitored devices, for a specific device, or for devices in a custom device group.

The maintenance mode applies only to the following devices:

• Server or hypervisor and iDRAC
• Chassis
• PowerSwitch and Dell networking switches
• PowerConnect and Force10 switches
• PowerVault MD3 and ME4 series

Global-level maintenance mode

Global-level maintenance mode suspends alert processing and automatic service request creation capabilities for all the monitored devices. During this mode, a yellow Maintenance Mode banner is displayed on top of the user interface.

To manually enable global-level maintenance mode, on the secure connect gateway header, click Connectivity, click Toggle maintenance mode, and then click Turn on.

Device-level maintenance mode

Device-level maintenance mode suspends alert processing and automatic service request creation capabilities for a specific device. If secure connect gateway receives 10 or more valid hardware alerts within one hour from a device, it automatically enables maintenance mode for the device. The device remains in maintenance mode for 30 minutes, enabling you to resolve the issue without creating additional service requests for the device. An email notification is also sent to the primary and secondary contacts, and is displayed beside the device on the Devices page. After 30 minutes, the device is automatically removed from maintenance mode, enabling secure connect gateway to resume normal alert processing for the device. If required, you can resume the maintenance mode for the device or disable it before 30 minutes.

To manually enable maintenance mode for a specific device, from the Tasks list in the device overview pane, click Enable maintenance mode and then click Yes.

Group-level maintenance mode

Group-level maintenance mode suspends alert processing and automatic service request creation capabilities for all the devices in a custom device group. After you enable maintenance mode for all the devices in the group, you can disable maintenance mode for a specific device from the device overview pane.

To enable group-level maintenance mode, on the Device groups page, click beside the group, click Enable maintenance mode for devices in the group, and then click Yes, continue.