Secure Connect Gateway 5.x — Virtual Edition User's Guide

Manually initiate a collection

1. Go to Device Management > Manage devices > Devices > View.
2. To initiate a collection from a single device, perform the following steps:
   1. Select the device.
      The Tasks pane is displayed.
   2. In the Collect telemetry data section, click Start. Optionally, select the purpose of initiating the collection.
      NOTE:To collect Tech-Support logs from Enterprise SONiC operating system, select the device with Enterprise SONiC operating system on theDevices page, and select Technical support from the Collection purpose list. If you disable collection of identification information on the Telemetry Settings page, the Tech support logs are not collected from Enterprise SONiC operating system.
   3. Click Continue.
3. To initiate a collection from an MX7000 chassis with the application logs, perform the following steps:
   1. Ensure that you have configured the Common Internet File System (CIFS) location details in the Telemetry settings page. For more information, see Configure telemetry settings.
   2. Select the device.
      The Tasks pane is displayed.
   3. From the Collection purpose list, select Technical support.
   4. Ensure that the firmware version running on the chassis is 1.20.10.00 or later. If an earlier firmware version is running on the chassis, ensure that collection of personal identity information is enabled on the Telemetry settings page.
   5. Select the check box to include hardware logs in the telemetry.
   6. Click Start and then click Continue.
4. To initiate a collection from multiple devices, perform the following steps:
   1. Select the devices.
      The Tasks pane is displayed.
   2. In the Collect telemetry data section, select the purpose of initiating the collection, and then click Start.
   3. Optionally, enter a name for the collection bundle, service request number, email address of the technical support agent, and the associated project ID.
   4. If you want secure connect gateway to upload the collection bundle to the backend, select the Upload collections check box.
   5. Click Continue.