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Secure Connect Gateway 5.x — Virtual Edition User's Guide

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Telemetry collections

The Telemetry collections page enables you to view and download collections and also manually upload collections to the backend. By default, the name, timestamp, purpose, and status of the collection are displayed. The associated service request number and the status of the collection is also displayed.

NOTE:The Telemetry collections page displays information only about the collections that are performed during the last seven days.

Use the column level filters to customize the information displayed, or click Filter to view the information for a custom date range, specific collection type, or device type. To manually upload a collection to the backend, select the collection and click Upload.

NOTE:The maximum size of the collections that you can upload is 5 GB.

To manually delete a collection, select the collection and click Delete.

NOTE:A single device collection is automatically deleted when the device is removed from secure connect gateway. A multi-device collection is automatically deleted only after all the devices associated with the collection are removed from secure connect gateway.

If you click a single device collection, the following details are displayed:

  • Hostname or IP address.
  • Service Tag.
  • Date when the collection was initiated.
  • Status of the collection performed.
  • Date when the collection was uploaded.
  • Upload status.
  • Links to view and download the collection.

If you click a multiple device collection, the following details are displayed:

  • Date when the collection was initiated.
  • Overall status of the collection that is performed and upload status.
  • Date when the collection was uploaded.
  • IP address or hostname, Service Tag, and collection status of each device on which the collection was performed.
  • Link to download the collection.

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