Receiving automated support with Secure Connect Gateway (SCG)
Dell
Secure Connect Gateway (SCG) is an optional
Dell
Services offering that automates technical support for your
Dell
server, storage, and networking devices. By installing and setting up a Secure Connect Gateway (SCG) application in your IT environment, you can receive the following benefits:
Automated issue detection — Secure Connect Gateway (SCG) monitors your
Dell
devices and automatically detects hardware issues, both proactively and predictively.
Automated case creation — When an issue is detected, Secure Connect Gateway (SCG) automatically opens a support case with
Dell
Technical Support.
Automated diagnostic collection — Secure Connect Gateway (SCG) automatically collects system state information from your devices and uploads it securely to
Dell
. This information is used by
Dell
Technical Support to troubleshoot the issue.
Proactive contact — A
Dell
Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the
Dell
Service entitlement purchased for your device. For more information about Secure Connect Gateway (SCG), go to
www.dell.com/secureconnectgateway.