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Dell SmartFabric OS10 User Guide Release 10.5.3

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Generate access key and PIN

OS10 only supports the Direct connectivity to SupportAssist Server. An access key and PIN are required to configure connectivity securely.

On the Generate Access Key page, perform the following steps:
  1. Enter search criteria in the search box and select the correct Service Tag.

    gateway and direct connect

    NOTE: You can search by full or partial Site ID, Site Name, or Site Location. If you are having issues with locating Site information, see the section below - Additional information to find site details.
  2. Enter a random four-digit PIN in the Create PIN field. Make note of the PIN. This is required to configure the tool after obtaining the Access Key.

    generate pin

  3. Click Generate Access Key to create the Access Key. Both the Access Key and PIN is sent to the email address tied to your account.

    generate access key

  4. Click Done.
    NOTE: The access key is valid only for seven days.

View the previously generated Access Key

Follow the steps to view your access key and PIN history or have active keys resent to your email address.
  1. Click the View link in the top-right corner of the Generate Access Key page.

    existing key

  2. The Access Key History window displays the Site ID, Product ID, Product Name, Status, and Expiration Date of previously generated Access Keys.

    access key history

  3. To receive the access key information for a specific Site ID, click in the Access Key column.

Additional information to find site details

There are additional resources that can be used to determine site information details that can be used to submit the Access Key request.
  1. After logging in and accessing the Generate Access Key page, click your username and Manage Company Information. From here, you may view the Sites that you have access to.

    additional information

  2. If you do not have access to any Sites, you can use the Company Administration Portal to view local company administrators and account contacts. Your local administrator can help with additional information.
  3. If the above two options do not provide the necessary site information, you can submit a request to support@emc.com.

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