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SupportAssist for Business PCs Administrator Guide

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Create a remediation rule using predefined Dell library scripts

Prerequisites

  • You must be signed in to TechDirect as a Connect and manage administrator or Connect and manage technician.
  • To remediate PCs using predefined Dell library scripts, the PCs must run SupportAssist for Business PCs version 3.5 or later.
  • PCs must have an active ProSupport Plus or ProSupport Flex for Client service plan.

About this task

Remediation rules help identify and remediate issues within your PC fleet proactively. You can remediate the PCs by selecting the script from the Dell library and apply it to eligible PCs in your site and group. The following are the scripts available in the Dell library to remediate the PCs:

  • Antivirus Software Compliance—checks if the PC has either Next-Gen or classic antivirus installed.
  • Battery Charge Policy Update—updates the battery charge policy to "Primarily AC". This extends battery life by lowering the charge threshold, so that the battery never charges to the 100 percent capacity.
  • BIOS Password Compliance—checks if the BIOS on the PC is password-protected.
  • BitLocker Compliance—checks if BitLocker is enabled on the PC.
  • BSOD Remediation—updates drivers, firmware, and BIOS if it detects one or more BSODs in a week.
  • Classic Antivirus Software Compliance—checks whether the PC has a classic antivirus installed, which mainly uses signature-based detection to identify malicious software.
  • Clean files—clears temporary, redundant, and other unwanted files from your PC fleet.
  • Delete Old Profile—detects and deletes profiles that have not been logged in on the PC in more than 60 days.
    NOTE:In certain PCs, the Delete Old Profile remediation script may not delete user profiles even if the profiles have not been logged in on the PC for 60 days.
  • Delete Orphan Profiles—detects and deletes temporary files from your PC fleet.
  • Firewall Enabled Compliance—checks if a firewall is activated on the PC.
  • Next-Gen Antivirus Software Compliance— checks if the PC has Next-Gen antivirus, which uses signature-based detection and AI to identify malicious software.
  • SafeBIOS Check—checks if the BIOS signature on the PC matches the known Dell BIOS signature to detect any signs of tampering.
  • Thermal Optimization—updates drivers, firmware, and BIOS if the CPU temperature is high. The thermal setting is also updated to cool, if required.
NOTE:Scheduling the occurrence and frequency of the rule is not applicable for certain scripts.

Steps

  1. From the TechDirect dashboard, go to Connect and manage > Manage PC fleet > Connect and manage PCs > Manage > Remediation rules.
    The Remediation rules page is displayed.
  2. Click Create rule.
    The Create rule page is displayed.
  3. From the Select category list, select Dell Libraries.
  4. In the Set up your rule preferences section, perform the following steps:
    1. Select the preferred script from the Dell library.
      For certain scripts, you can also edit the options to provide more information.
    2. Select the occurrence and frequency at which the rule should run.
      NOTE:Rules can be run once or based on the selected frequency—daily or weekly, and between 6:00 AM and 11:00 AM or between 12:00 PM and 8:00 PM. Scheduling is not applicable for certain scripts.
    3. Click Next.
  5. In the Save and apply the rule on the selected sites and groups section, perform the following steps:
    1. Select the site and group to which you want to assign the rule.
      NOTE:The Sites & groups list displays only PCs that have an active ProSupport Plus or ProSupport Flex for Client service plan.
    2. Enter the rule name.
      NOTE:Ensure that you enter a unique rule name between 3 and 50 characters that may contain alphabets, numbers, space, and one of these special characters . , # ( ) - _ / &.
    3. Enable Apply rule to activate the rule.
    4. Click Create rule.

Results

The remediation rule is saved and is displayed on the Remediation rules page.
NOTE:By default, the remediation rule is not applied to a new site or groups that are created after the creation of the remediation rule. You must edit the remediation rule to include PCs in the new site or group, to the rule. See Update a remediation rule.

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